The contact owns a 2020 Subaru Ascent. The contact stated that he parked the vehicle in the parking garage overnight and when he went to get into the vehicle the next morning, he noticed that the windshield was cracked. The vehicle was taken to the dealer and the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.
2020 Subaru Ascent: windshield cracks
50 of the 325 complaints about the 2020 Subaru Ascent describe windshield cracks.
- owner complaints
- 50
- of this car's complaints
- 15%
- typical mileage
- 5,000
- recalls
- 0
Is there a fix? 8 service bulletins cover this area of the car. See below
Windshield cracks by model year
What owners say
Front windshield has cracked for a second time. The initial windshield purchased with the vehicle cracked, and was replaced in 2020. The second windshield has now cracked, and is pending repair.
The contact owns a 2020 Subaru Ascent. The contact stated while the vehicle was parked in the parking lot, the windshield suddenly cracked without impact. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 29,200. The contact stated that they reached a settlement with the manufacturer where they paid for the majority of the windshield repair.
We've had this car for a little over 2 years and have had 3 cracked windshields, seems like anything that hits it causes a crack. I've been driving for over 45 years and multiple cars and have had cracked windshields 2 or 3 times. This doesn't make any sense. Thank you.
My windshield cracked for no reason. There is no point of impact. The vehicle is just over 2 years old and has been driven approx 7000 miles. I don't drive a lot, and live in a pretty rural area where there is little traffic. When I picked up my son from daycare the day before there was no crack. The next morning when I got in the car to go drop him off, there was a substantial crack. This seems to be a common problem with this vehicle, according to searches online. The vehicle was parked in my driveway, and nowhere near any trees. It did not storm that night. I cannot see any reason the windshield would have cracked.
The windshield spontaneously cracked, for no apparent reason. It was not hit by anything. The car was sitting still and the windshield just cracked. I have babied this car. It only has 15,000 miles on it, kept in a garage, no ice or snow build up, rarely driven in bad weather.
The windshield cracked on its own at the top of the windshield in the middle of the sights.
Front windshield cracked for no reason
My front windshield spontaneously cracked while driving. The closest car was a very small car almost a mile in front of me and couldn't have caused a rock to get me. There were no warnings before it happened and it hasn't been inspected by anyone yet
Windshield cracked twice for no apparent reason. Had the windshield replaced by Subaru, and will now have to replace it a second time.
When I arrived at work I noticed a 4 inch crack at the bottom left corner of my windshield. I had not noticed any rock hitting my windshield. By the time I got out of work, the crack had expanded to about 8 or 10 inches and continued to expand to over 1 foot. This has never happend to me in the 35 years I've been driving and not to any of the many cars I've owned. I filed a claim with my insurance and plan to have the windshield replaced this week. However, I happened to do a Google Search about Subaru Ascent cracked windshields and noticed the recall of other Subaru models. Additionally, on the Subaru forums, there have been many others writing of the similar experience of an unexplained crack in the windshield of their Subaru Ascent.
Windshield cracked with no apparent reason.
Service bulletins that may apply
- This announcement is in regard to the warranty extension initiated for windshields for the models listed.
- In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited...
- This bulletin announces availability of new door window regulator assemblies and door glass run channel...
- This bulletin announces availability of new door window regulator assemblies and door glass run channel...
- In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited...
- This announcement is in regard to settlement in a class action lawsuit for vehicles that will receive a...
- This bulletin announces the design change made to the rear gate glass, it is intended to address cases of...
Related recalls
No recalls on record for this model year.
Questions about the 2020 Subaru Ascent windshield crack
Is windshield cracks a common problem on the 2020 Subaru Ascent?
50 of 325 owner complaints about the 2020 Subaru Ascent (15%) mention windshield cracks. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2020 Subaru Ascent?
There are 0 recalls and 8 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Subaru Ascent
Battery drain 43Won't start 17Grinding brakes 15CVT failure 15Transmission failure 13Jerking 11Slipping 11Check engine light 10Hesitation 10Fuel smell 8Stalling 7Adaptive cruise 6Headlights 6Shudder 6Warning lights 6Collision warning 5Fuel pump 5Key fob 5Loss of power 5
VIN decoder
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