2017 Subaru Outback: false forward collision warnings

Filed Dec 17, 2021 · Driver assistance · AZ · crash

Wife was in a Collison on the freeway in Phoenix. She believes none of the collision avoidance devices worked properly to help prevent the accident. She heard no alarms or dings associated with the avoidance systems on her outback. She didn't feel the brakes lock up like they normally would. She feels if this truly is an issue, can she trust any of these safety features, which if working, could help avoid hitting everything from a person to a vehicle and injuring or killing her or someone else. We have not tried to reproduce this issue since the car is damaged and out our house. We have also not taken it to a dealer for the same reason. We did call Subaru and all they cared about was being sued. Which we said we did not want. We just wanted to make sure all systems are working or if there is an issue. They would not help or even offer to inspect the car. They told us we need to hire a 3rd party investigator. Which we don't even know who or where that would be or how to find one. No known issues with the system prior to the accident.

Filed Aug 14, 2020 · Brakes, Driver assistance · 18,000 miles · KY

Tl* the contact owns a 2017 subaru outback. The contact stated on three occasions while driving 25-35 MPH, the automatic collision braking system engaged when there was no object present. The contact mentioned it happened while approaching a curve. Additionally, the brake pedal was depressed to the floorboard however, after pumping the brake pedal the brakes worked as designed. The automatic collision warning indicator warning light was illuminated. The vehicle was taken to wyatt johnson subaru (2425 wilma rudolph blvd, clarksville, tn 37040, (931) 648-4300) where the contact was informed that the vehicle worked as designed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 18,000.

Filed Dec 6, 2019 · Acceleration, Electrical · 32,000 miles · TX

Windshield cracks and instantly spread with minimal impact disabling car speed control and safety systems such as pre-collision braking and lane keep assist.

Filed Oct 26, 2019 · 53,000 miles · PA

I own and drive a 2017 subaru outback premium. I like this car and enjoy driving it. My car has the full eyesight safety system. On september 27 2019 I was driving southbound on the northeast extension of the pennsylvania turnpike. I was a few miles south of the lansdale exit in the middle lane of three. The road was dry, the weather clear and temperature about 80 degrees. I was driving between 65 and 70 MPH. A car passed me on the right at a high rate of speed and pulled into my lane in front of me. My subaru pre-collision braking system slammed on the brakes and brought me to an abrupt stop in my lane. I had no control of the vehicle. My wife was screaming ' what are you doing ? What are you doing ? 'my eyes went to the rear view mirror to see who was going to hit me. My foot stayed on the accelerator trying to keep moving. The pre-collision braking system finally released the car and I was able to move again. I moved to the right lane and put my emergency four way flashers on. It happened two more times in the next mile. I pulled over and called the dealership and they advised how to turn off the pre-collision braking system. On october 3rd I took my outback to the ciocca subaru dealership in allentown pa. They kept the car for a week and claimed there is nothing wrong with their eyesight system. I don't feel safe driving this car.

Filed May 10, 2018 · 9,280 miles · SC

Bought a 2017 subaru outback wagon 2.5i premium with opt package 14 last feb, 2017. The option package was the eyesight driver-assist system. Twice so far, while driving in good weather, the brakes have slammed on for no apparent reason - leaving rubber on the road and throwing my wife and I forward. They apply for approx 2-3 seconds and then - the car continues. Fortunately, this has happened on roads that have not been busy and no one behind us. I immediately took the car to the dealer when this happened on 3/8/2018 and was informed they were not aware of any issue that would cause this. This contradicted what the service rep told me on 1/8/2018 when I took it in for the 6,000 mile service. He told me a computer update had been run to correct this. I requested that they download the onboard computer after this second incident which should show speed, braking, turning, etc... When I dropped it off. On pick up, we were told that the car computer does not record this information, they test drove the car and could not duplicate the issue and no defect found. I contacted subaru of america and provided all of the information to them. They advised they would contact the dealer and get all of the details. They later followed up with me and advised there were no stored failed codes and no issues found with the eyesight system and no information stored on this incident in the car. Therefore, no issue or defect with the eyesight system and they could not recommend any repairs. This lack of computer stored information contradicts what their own manual says. It states 'eyesight records and stores the following data when the pre-collision braking system is operated.' it then lists - stereo camera image; distance from vehicle in front; vehicle speed; steering wheel turning; brake pedal operation'etc. I now turn eyesight off when driving as I have no trust/faith in it.