Tl* the contact owns a 2012 toyota highlander. The contact stated that in cold weather, when the vehicle was shifted into drive, the automatic door lock was heard however, after several moments of driving, the door ajar warning light was illuminated and he heard the door unlocking. The vehicle was taken to the local dealer marina del rey toyota located at 4636 lincoln blvd, marina del rey, ca 90292, (310) 439-9894 however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 135,000.
2012 Toyota Highlander: doors won't lock, open or latch
14 of the 182 complaints about the 2012 Toyota Highlander describe doors won't lock, open or latch.
- owner complaints
- 14
- of this car's complaints
- 8%
- typical repair cost reported
- $900
- typical mileage
- 55,000
- recalls
- 0
Is there a fix? 5 service bulletins cover this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
My 2012 highlander currently has 110,000 miles on the vehicle. At this time none of the power doors locks work when the key fob or door button is depressed. It has been confirmed by my local toyota dealership, that all four lock actuators are faulty. The estimate to fix this problem was presented to me at $2,000.00. I have owned multiple cars prior to this incident, most of them being toyotas and I have never heard of all four door locks being deficient at the same time. I, along with many others feel as though this type of failure is unacceptable and may be grounds for a mass recall due to its frequency rate.
The power door lock actuator went out on the rear passenger door if my 2012 toyota highlander. I only noticed the failure by chance. After my six year old son got out of the car one day, I tried the door handle and noticed it was unlocked. I hit the key fob lock button again, and the other three doors locked, but not that one. It turns out, the door had not been locking for months. I park in the driveway at home, and a remote surface lot at work, so essentially the contents of my vehicle have been wide open to theft for a long time. More seriously, the rear passenger door will not unlock when the transmission is put into park, or the unlock button depressed. My son, who is still in a car seat with a five-point seatbelt, is essentially trapped in the vehicle. Someone has to open the front passenger door, and reach past the headrest to manually unlock the rear door. If you conduct a little research, you will see this is a common problem on toyota vehicles. It costs $500 per door to fix at the dealership. While automatic locking may be only a convenience issue for owners, failure to unlock doors is a major safety issue.
Purchased used 2012 highlander ltd from college park hyundai/honda, college park md 20720 in feb 2017. The front passenger automatic door actuator failed to unlock the vehicle. The failure recurred on three of the four doors. The door lock actuators were replaced by the dealer.. Vehicle had 48,000 miles.
Tl* the contact owns a 2012 toyota highlander. The contact stated that the front passenger automatic door actuator failed to unlock the vehicle. The contact stated that the failure recurred on three of the four doors. The driver and passenger rear door lock actuators were replaced. The contact was in the process of replacing the front passenger door lock actuator. Colonial toyota (2600 w pike rd, indiana, pa 15701, (724) 349-9100) was notified of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
The door locks on my 2012 toyota highlander stopped working. With only 51k on the car, all 4 doors wont close with the key fob, or on the door. They open but dont close, I have to manually close each door lock every time I want the doors locked. I've seen many posts about this! I think its time toyota fixes the problem with a recall! I was told by toyota dealer that it is malfunction of the actuator and that they see this all the time with this module... It would cost me $500-$600 to let them fix it!!why should the consumer have to pay for the manufacturers problems!! Can I hear recall! Recall! Recall!!
Tl* the contact owns a 2012 toyota highlander. The contact stated that the front driver and passenger door locks failed when attempting to lock the doors. The vehicle was taken to the dealer where the door locks were replaced per an unknown the federal safety agency campaign. The failure recurred. In addition, the contact stated that the front driver side door window failed to align when attempting to roll it up or down. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 15v689000 (visibility). The manufacturer was not made aware of the failure. The approximate failure mileage was 58,109.
Door lock/unlock stopped working about 1 year ago. I was told by the dealer that I had to cover the diagnostic test. I got it done today and was told that the 3 defective doors have an issue and some part must be changed at a tune of $1700! If the car has an electrical issue, the manufacturer should cover it, especially because it involves 3 out of 4 doors. There was nothing I did or could have done to mess up the 3 doors.
The electronic door lock (driver's side door) on my 2012 toyota highlander recently began to have problems; it worked intermittently for a short time, then ceased working at all. After a recent service trip, toyota quoted me over $500 to replace the door actuator and labor. I realize this seems like a small issue. But I, and my family, have owned toyotas previously and have had the same issue, even with different models. I can't help but feel that toyota is making a defective product and I, as a consumer, am footing the bill for their faulty part. Moreover, a simple internet search finds that this problem is ubiquitous; there are myriad forums dedicated to finding a solution. I feel that this may even justify a recall.
The door locks on my 2012 toyota highlander stopped working. With only 17300 on the car, all 4 doors wont close with the key fob, or on the door. They open but dont close, I have to manually close each door lock every time I want the doors locked. Am I the only owner?I bought the car brand new, and as soon as it came out of warranty the door locks stopped working. I disconnected the auto close when I put the car in drive, now the doors close once in a while from the key fob.
The rear passenger door lock no longer works. It has to be manually locked and unlocked. I see that many other people have complained about the same type failure in their vehicles at approximately the same mileage-right around the time the warranty has expired or soon after. It seems that this is a common enough problem that it should be fixed at toyota's expense.
The door locks on my 2012 toyota highlander stopped working. With only 17500 on the car, all 4 doors wont close with the key fob, or on the door. They open but dont close, I have to manually close each door lock every time I want the doors locked. I am the only owner, I bought the car brand new, and as soon as it came out of warranty the door locks stopped working.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2012 Toyota Highlander door locks
Is doors won't lock, open or latch a common problem on the 2012 Toyota Highlander?
14 of 182 owner complaints about the 2012 Toyota Highlander (8%) mention doors won't lock, open or latch. The model year with the most reports is 2015.
How much does it cost to fix doors won't lock, open or latch on the 2012 Toyota Highlander?
Owners who mentioned a price put the repair at about $900 (median of 6 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2012 Toyota Highlander?
There are 0 recalls and 5 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Toyota Highlander
Steering noise 17Harsh shifting 13Sudden acceleration 8No deployment 6Key fob 6Sunroof shattered 5
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