2013 Toyota Highlander: doors won't lock, open or latch

Filed Jun 24, 2020 · Electrical · HI

The front passenger door and driver door lock/actuator does not work. The passenger door first happened 1 to 1.5 years ago. I have not fixed it because of the outrageous cost. Now, the driver door actuator/door lock is exhibiting the same symptoms and will soon cease to work. Toyota has no warranty program or recall on this even though it is a known issue with this year and model. I think having your door locks not work is a safety issue and request that this be found to be an issue toyota must cover as soon as possible.

Filed Jun 17, 2020 · Electrical · HI

Front passenger side door lock actuator does not work, making lock ineffective and not workable. Toyota claims this is not a safety issue. Unsure how ineffective locks are not a safety issue, especially on a car that is not that old.

Filed Aug 11, 2019 · Acceleration, Electrical · 43,000 miles · CA

The door locks stopped working and I was forced to pay to repair them after owning car for less than 6 months. The power windows fail to operate at random times. There was a similar problem with the 2010 toyota yaris window panel. The car jumps or skips while accelerating.

Filed Apr 17, 2019 · 68,000 miles · MD

Back door locks and passenger front door locks quit working with unlock/lock switch and remote. I had the front locks replaced before warranty was up. The back passenger door died right after warranty was up. However the front passenger door lock is dead again. The front driver side door lock is on the fritz too. Using the remote or using remoteless(touching the handle on passenger front side) entry doesn't lock or unlock the 3 doors, the lock/unlock button on the 3 doors don't work. From what I had read toyota has known about these locks since 2004 but continue to use them. The only way to unlock the doors is pushing the lock switch inside the door or using the key that comes with remote entry.** the front doors happened before toyota warranty was up and were replace. The back passenger door happened right after warranty was up. Then the back driver side happened april 2018. If the doors aren't lock and you push the lock button, it doesn't beep to say it is secured. You have to go lock all the doors manual then set the remote for securing the car.

Filed Jun 6, 2018 · Electrical · LA

Door locks replaced on passenger front door at toyota dealership (yokem toyota) less than 6 months later doing the same thing . Now passenger rear door doing the same thing. Very expensive repairs

Filed Apr 4, 2018 · Electrical · 60,000 miles · GA

Each of the four door lock actuators have malfunctioned such that the door cannot be unlocked/opened from either the inside or outside of the car. This has occurred during the past 18 months. It is a safety hazard in case of a wreck/fire where someone could not get out of the car emergently or security threat if the driver/passenger emergently needed to enter the car to avoid harm. I have receipts for all repairs at the local toyota dealership. I was told by a toyota dealer ship representative this is a recognized issue with the vehicle.

Filed Apr 26, 2017 · 70,999 miles · CA

I have a 2013 toyota highlander limited. The actuator on the front passenger and driver side have stopped working. The symptom is that when you approach the driver's side door with the key fob, the driver's door will not open. The door only opens using the bypass key. When inside the car, pressing the lock / unlock button does not lock or unlock front passenger or driver's side doors only the rear passenger doors. Front passenger and driver side door can only be opened by manually pulling the door handle. Toyota got a bunch of bad actuators and they are refusing to classify this problem as a recall.

Filed Apr 5, 2017 · Electrical · 83,000 miles · NY

I have had to replace every automatic opener door locks on every door and some twice (early 2014 to present). They can't tell me why the keep failing. Now that the car is out of warranty I now have 2 more automatic door locks that have failed. I have another friend who owns a highlander and he is having the automatic door openers fail. This must be a defect in the design of these locks.

Filed Mar 6, 2017 · Electrical · 40,000 miles · NJ

The door locks are failing one by one. It seems to be bad actuators. First, one door wasn't locking automatically when pressing lock on the key fob. Now, I have 2 doors not locking automatically when I hit lock on the key fob. I feel this poses a safety hazard for myself and my belongings because if I ever needed to enter my car quickly with my 2 kids, I cannot. This occurs while vehicle is parked.

Filed Dec 14, 2015 · Driver assistance, Electrical · 10,000 miles · WA

The complaint has to do with computer systems on this vehicle. Some of the complaint is convenience, but worrisome because other systems seem to be involved as well. The computer screen has always been slow/hesitent, with various "glitches". Vehicle has GPS mapping screen which occassionally "disconnects" and resets to blank screen. The bluetooth and other systems have also "disconnected" and couldn't be reset until the vehicle was stopped and turned off. The headlights sometimes do not shut off, day/night doesn't work properly. Have had occassional problems with door locks not working as they should. Never know when and which systems will be affected. I have also filed a complaint about intermitent non-acceleration issues, which maybe related.

Filed Aug 23, 2015 · Electrical · 59,500 miles · CA

About a week ago my right rear passenger door lock started to fail. The door would not unlock. This is the door my 5 year old daughter uses. I took it too a dealer and was charged $638 total to replace the actuator. The service tech actually misquoted me, I would never pay this much to fix this part. Upon reading now I see that many, many people have this problem. My car is still under 3 years old. The actuators should not fail. I have never had this problem in any other car. This is a severe safety issue if the car is in an accident. These cars need to be recalled. I will be contacting toyota too.