2017 Toyota Highlander: airbags did not deploy in a crash

Filed Apr 14, 2026 · Airbags · TX · crash · 2 injuries

On April 5, 2026, my 2017 Toyota Highlander was involved in a side‑impact (T‑bone) collision on the front & rear passenger side. I was seated in the front passenger seat. The impact was hard enough that my insurance company declared the vehicle a total loss. During the crash, I struck my head, but no airbags deployed (front, side, or curtain). The vehicle is being released to Liberty Mutual Insurance. There were no warning lamps, messages or other symptoms of the problem prior to the failure. I am concerned that the airbag/SRS system may not have functioned properly in a crash severe enough to total the vehicle and cause a head injury to a front passenger. I am requesting that the federal safety agency record this incident and consider whether there may be a safety defect related to side or curtain airbag non‑deployment in this vehicle. Crash date: April 5, 2026 Approximate speed of other vehicle: [unknown] Location of impact: front passenger side (T‑bone) Result: vehicle declared total loss, head injury to front passenger, no airbag deployment.

Filed Jan 19, 2024 · Airbags · WA · crash · 1 injury

I had an accident on 1/14/24 and the airbags did not deploy. When we bought the vehicle from I-5 Toyota it had been in a previous accident and was repaired. I have a picture from the dash stating “ SRS air bag system malfunction” on the day of incident. The vehicle is being picked up by insurance 1/18/24 to be inspected. There were no warnings prior to the accident.

Filed Sep 10, 2023 · Acceleration, Brakes · MA · crash · 1 injury

My car would randomly shut off at red lights, one time I was on a hill & thought I was going to roll back into the car in front of me. After restarting it would turn on. The radio would randomly shut off. We eventually replaced the battery. On a Fri.(Dec 17th) my car would not start, so my Husband drove the kids & I to school, upon my return the car started. He told me the wheel locks & I need to move it. Then on Mon. (Dec 20th) driving my daughter to preschool school…I have video from home camera showing your system will not let me attach a video) …my car stalling as I reversed out of the driveway. I loose all control, then you hear that I pulled the emergency break & stop just before two cars pass by. I then restart the car, it goes, I drive 3 houses down I pressed the break to make a left turn onto a side street, my car accelerated & smashed into a telephone pole on the drivers side. You can hear the crash on my home camera. The impact was so hard, it bent my a frame, my airbags did not deploy, my drivers side door would not open. I shifted the pole & cracked the frozen dirt ground around it as seen in the pics. I can provide a copy of the body work repairs. We paid our $1k deductible. The car jpeg image icon does is not show like the other pics attached, so I attached a screen shot as well. We have other pictures & video’s of damage to provide upon request

Filed Jan 12, 2021 · Fuel system · 10,000 miles · NY · crash · 1 injury

Tl* the contact owns a 2017 toyota highlander.the contact stated while driving 60 MPH,when multiple warning lights began to illuminate and the vehicle seized.the contact was able restart the ignition and drive away.the vehicle was taken to local dealer lia toyota of rockland (618 ny-303, blauvelt, ny 10913:(845) 367-4219),where it was diagnosed with needing the mac sensor plug to be replaced.the vehicle was repaired but continued to experience the failure.the vehicle was taken back to lia toyota of rockland and was diagnosed with needing "unknown recall" to be completed. Repairs were completed.the contact stated on 2/27/2020, while driving 55 MPH,when the vehicle seized.the contact attempted to glide to the right side of the road when another vehicle rear ended him.the airbags did not deploy.the contact sustained injured on his back column and seek medical attention at a near hospital.a police report was filed.the vehicle was taken rivera toyota service & parts center(255 kisco ave, mt kisco, ny 10549:(866) 982-4310),where it was diagnosed with needing unknown sensor to be replaced.the vehicle was repaired.the contact stated when attempting to park on the side of the road but the steering wheel seized and the brakes failed to stop the vehicle and he drove over a large branch,which detached the rear bumper.the airbags did not deploy.the contact stated he did not have any injuries or seek medical attention. No police report was filed.the contact was able to drive to his residence. The vehicle was taken back rivera toyota service & parts center and was informed the federal safety agency campaign number: 20v682000 (fuel system, gasoline),however,the part to do the recall repair was unavailable. The manufacturer had made aware of the issue.VIN tool confirms parts not available.the failure mileage was approximately 10,000. *recall related.

Filed Nov 20, 2019 · Acceleration, Airbags · 25,000 miles · CA · crash

I turned my car to park in the church parking lot. I believe my foot was on the brake, it happened so fast, I am not sure. . All of a sudden the car began to accelerate on it's own! It scared the daylights out of me! Suddenly the car jumped through a wooden fence and off a five foot drop off to the street below. I was lucky there was a pile of gravel to stop me. I put it into park.the airbags did not go off. I was not hurt. But I am very stressed by the incident. It will be a month before it is fixed.

Filed Jul 26, 2018 · Airbags · 10,000 miles · CA · crash · 4 injuries

Tl* the contact owns a 2017 toyota highlander. The contact called on behalf of the driver and stated that another vehicle crashed into the front driver side of the driver's vehicle. The air bags failed to deploy. The driver sustained head injuries that required medical attention. The front passenger sustained leg injuries and the rear passenger also sustained head and neck injuries that required medical attention. The driver of the other vehicle also sustained injuries that required medical attention. A police report was filed. The vehicle was towed to a police tow lot. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing of the air bag failure. The manufacturer was notified of the failure and opened case number: 1806013647. The approximate failure mileage was 10,000.

Filed Jul 11, 2018 · Airbags, Brakes · 30,000 miles · NY · crash · 6 injuries

Tl* the contact owns a 2017 toyota highlander. While the contact was seated in the front passenger seat, the driver fell asleep behind the wheel. Upon waking up, the driver attempted to depress the brake pedal, but the vehicle failed to stop. As a result, the vehicle crashed into a light pole and the air bags failed to deploy. The driver sustained injuries to the stomach, head, and neck. The contact sustained foot, chest, tongue, and neck injuries. The four rear passengers sustained injuries to the neck, head, lips, feet, and arms. Medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The contact called queensboro toyota at (718) 335-8600 (located at 62-10 northern blvd, woodside, ny 11377), but no assistance was offered. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 30,000.