2019 Toyota Highlander: airbags did not deploy in a crash

Filed Mar 3, 2025 · Airbags · 41,000 miles · AZ · crash · 2 injuries

The contact owned a 2019 Toyota Highlander. The contact stated that while his wife was driving at low speeds in a parking area, she briefly lost control only coming to a stop after colliding with a light pole. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact and his wife were both transported to an area hospital by EMT. The driver was treated for injuries to her left hand and thumb, and the contact was treated for non-descript injuries to his head, face, and chest trauma. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V865000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The contact was informed that the manufacturer intended to inspect the vehicle but had yet to receive an update. The failure mileage was 41,000.

Filed Apr 26, 2024 · Acceleration · 10,000 miles · TX · crash · 1 injury

The contact owns a 2019 Toyota Highlander. The contact stated while attempting to make a turn in a parking a lot, the accelerator pedal became stuck on the mat, and the vehicle accelerated unintendedly. The contact stated that she depressed the brake pedal, but the vehicle failed to respond. The contact stated that as she was approaching a guard rail, she turned off the vehicle. The vehicle jerked and the front end of the vehicle crashed into the guard rail. The air bags did not deploy. The contact stated that she sustained pain on the right foot and underwent surgery later. A police report was filed. The vehicle was towed to the dealer collision center, where the vehicle was repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

Filed Jun 2, 2023 · Airbags · 70,000 miles · MA · crash · 1 injury

The contact owned a 2019 Toyota Highlander. The contact stated that while driving at 25 MPH, she crashed into a large commercial vehicle. As a result, her vehicle went underneath the large vehicle and her air bags failed to deploy upon impact. The contact hit her head on the windshield as she later sought treatment at her urgent care facility for injuries to her head, back, neck and right knee. The other driver sustained no injuries. A police report was filed. The vehicle was towed to an independent tow yard. The manufacturer was notified of the failure and an investigation was able to retain the vehicle's black box; the cause of the air bag failure remained under investigation. The vehicle was deemed a total loss due to the extensive front-end damage. The failure mileage was approximately 70,000.

Filed Aug 1, 2022 · Electrical · 52,000 miles · SC · crash · 3 injuries

The contact owns a 2019 Toyota Highlander. The contact stated that while reversing out of a driveway, the vehicle began to jerk without warning. Once the contact reached the base of her driveway, the vehicle accelerated backward into a neighbor's tree. The air bags did not deploy upon impact. The contact called the ambulance where her daughter was transported to a hospital after she suffered a gash to the back of her head due to the accident. The contact and her daughter's friend both suffered whiplash as a result of the accident. A police report was filed. The contact was able to drive the vehicle back into her driveway where it remained in her possession. The contact called the dealer to check for recalls and was informed that there were zero recalls on the vehicle. The manufacturer had yet to be notified about the failure. The vehicle had to be repaired. The failure mileage was approximately 52,000.

Filed Sep 19, 2021 · Acceleration, Electrical · VA · crash

I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.

Filed Jun 2, 2020 · Airbags · 18,000 miles · GA · crash

Tl* the contact owns a 2019 toyota highlander. The contact stated while driving at 40 MPH, she rear ended a vehicle in front but the air bags failed to deploy. There was no warning light illuminated. The vehicle was towed to a collision center for cosmetic repairs. A police report was filed and there were no injuries reported. The dealer was not notified and the manufacturer was not made aware of the failure. The failure mileage was 18,000.

Filed May 11, 2020 · Acceleration, Electrical · 6,000 miles · NY · crash

Tl* the contact leased a 2019 toyota highlander. The contact stated that while driving slow and attempting to park in a parking space, the entire instrument panel flashed along with a chime. There was a loud noise coming from the engine while the vehicle propelled forward. The brake pedal was depressed to stop the vehicle however the vehicle continued over a curb and crashed into a pole where it came to a stop. The vehicle was powered off in order for the vehicle speed to stop. No air bags deployed. There were no injuries reported. A police report was filed and the vehicle was driven to the residence. The local millennium toyota dealer (257 n franklin st, hempstead, ny 11550) was called where it was suggested to have the vehicle towed and that they would follow up once the vehicle was in their possession. The vehicle was towed the dealer but no call was received so the contact called and left a voicemail. The manufacturer was then called and made aware of the failure. The contact was also informed by the manufacturer that paper work was needed to have the vehicle inspected and that the black box was to be inspected which could take a week for the results and a month for a solution. The contact received the federal safety agency campaign number: 20v012000 (fuel system, gasoline) however the recall remedy was not available. The failure mileage was 6,000.

Filed Jan 22, 2020 · Airbags · 500 miles · OR · crash · 1 injury

Tl* the contact owns a 2019 toyota highlander. The contact stated that upon entering an intersection, the contact attempted to apply the brakes but missed the pedal. The contact ended up rolling into the intersection and was hit by two vehicles on both sides. The contact stated that the air bags did not deploy upon impact. A police report was not filed. One of the other drivers had claimed to have injured her hand but did not receive an medical attention at the scene. No other injuries were reported. The contact was able to drive the vehicle to his home after the accident. The contact had taken the vehicle to a collision center and was given an estimate of $18,700.00 for the repair. The manufacturer had not been notified of the failure. The failure mileage was approximately 500. The VIN was invalid.