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September 13, 2017 Service bulletin

Blank screen after attempting to exit Valet mode

Ford technical service bulletin SSM 46813 for 2016-2017 Ford F-150, 2016-2017 Ford Escape and 2016-2017 Ford Focus and others.

Bulletin number
SSM 46813
Component
Electrical system: software
Summary
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. To recover the screen, perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). The SYNC software version of the vehicle can be confirmed via OASIS. Do not attempt any repairs at this time. Engineering is investigating; Monitor OASIS for updates.

Owners of these vehicles have filed 1,212 complaints in the electrical category.

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