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September 28, 2017 Service bulletin

Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile...

Ford technical service bulletin SSM 46848 for 2016-2017 Ford F-150, 2016-2017 Ford Escape and 2016-2017 Ford Focus and others.

Bulletin number
SSM 46848
Component
Electrical system: software
Summary
Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC 3 software upgrades to support these apps are not currently available, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates. SYNC 3 software upgrade to support these apps is not a warrantable repair per the Warranty And Policy Manual, Section 3, Warranty Coverages  SYNC.

Owners of these vehicles have filed 1,212 complaints in the electrical category.

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