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April 4, 2018 Service bulletin

Blank screen after attempting to exit Valet mode

Ford technical service bulletin SSM 47211 for 2016-2017 Ford F-150, 2016-2017 Ford Explorer and 2016-2017 Ford Escape and others.

Bulletin number
SSM 47211
Component
Electrical system: software
Summary
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

Owners of these vehicles have filed 1,436 complaints in the electrical category.

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