Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit...
Ford technical service bulletin SSM 49283 for 2020 Ford Explorer, 2020 Ford Escape and 2020 Ford Fusion and others.
- Bulletin number
- SSM 49283
- Component
- Equipment: other: owners/service/other manual
- Summary
- Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will not resolve this condition. Engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
Vehicles covered
- Ford Explorer 2020 2020
- Ford Escape 2020 2020
- Ford Fusion 2020 2020
- Ford Edge 2020 2020
- Ford Expedition 2020 2020
- Ford Mustang 2020 2020
- Ford Ranger 2020 2020
- Ford F-250 SD 2020 2020
- Ford F-350 SD 2020 2020
- Ford Ecosport 2020 2020
- Lincoln MKZ 2020 2020
- Lincoln MKX 2020 2020
- Lincoln Navigator 2020 2020
- Ford Fusion Hybrid 2020 2020
- Ford Transit 2020 2020
- Lincoln Aviator 2020 2020
- Ford F-550 SD 2020 2020
- Ford F-450 SD 2020 2020
- Ford Fusion Energi 2020 2020
- Lincoln Nautilus 2020 2020
- Lincoln MKZ Hybrid 2020 2020
- Lincoln Corsair 2020 2020
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