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July 22, 2022 Service bulletin

Audio is not synchronized with the video display when using the vehicle speakers

Ford technical service bulletin SSM 50959 for 2020-2022 Ford Explorer, 2019-2022 Ford Edge and 2018-2022 Ford Expedition and others.

Bulletin number
SSM 50959
Component
Equipment: electrical
Summary
Some 2019-2022 Edge/Nautilus, 2018-2022 Expedition/Navigator, 2020-2022 Explorer/Aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1‑866‑869‑7888. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.

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