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July 27, 2023 Service bulletin

The customer may note the following complaints

Mercedes-Benz technical service bulletin LI82.85-P-071623 for 2020-2023 Mercedes-Benz GLE 350, 2020-2023 Mercedes-Benz GLE 450 and 2020-2021 Mercedes-Benz AMG Gle43 and others.

Bulletin number
LI82.85-P-071623
Component
Structure
Summary
The customer may note the following complaints: - The central display may remain dark through the entire drive cycle. The instrument cluster display will remain operational. - No audio is present from the sound system - MBUX multimedia system (A26/17) may not be shown on the initial quick test - Various other MBUX multimedia system (A26/17) related complaints Water ingress through the air vent under the front passenger seat (see attached, note that the vents are facing the rear of the vehicle). As a result, the head unit (A26/17) may become damaged. Inspect the MBUX multimedia system (A16/17) hardware, including all attached wiring and connectors, for traces of water and/or corrosion.

Owners of these vehicles have filed 11 complaints in the body category.

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