2011 Volkswagen Routan: fuel pump failure

Filed Sep 8, 2022 · Electrical, Fuel system · NC

Car has issues starting as if fuel pump isnt coming on... also vehicle shut down in middle of driving down highway would not restart

Filed Mar 20, 2022 · Brakes, Engine · VA

While driving on a highway at 65 Mph, vehicle shut down, lost brakes, steering, and all power, had to coast to a stop, narrowly avoiding a collision. Upon exhaustive review, TIPM was faulty, causing starting issues, intermittent power loss, and fuel pump issues. As this van is manufactured by Chrysler (for VW) and their (identical) model has the same issue, it was known and recalled, it is appalling that no recall exists for this VW model. These vans are being financed and bought by families, and like us driven daily with children in them. The issue is widespread, very well known, but as in our case, not disclosed by dealerships as no official action has ever been taken, and no official record exists. We have learned all about it through trial and error, and are having to pay for possibly fatal errors committed on the part of the manufacturer - who, to state again, has in fact already recalled the vehicles due to it being such a wide spread and dangerous issue with a primarily family vehicle. Again, for clarity, the VW Routan is no longer in production, but when it was it was manufactured by Chrysler for VW, and is part for part a Dodge Grand Caravan/Chrysler Town and Country. Why is this critical recall in existence for only a portion of the vehicles? This has become a major issue as we have to continue reducing this van until we can sell or trade it.

Filed Nov 30, 2020 · PA

Intermittent starting - from what I understand this vehicle is basically a chrysler town & country. Chyrsler issued a recall on the faulty tmpi fuel pump relay but vw refuses. Is this allowed??? It is the same vehicle. It is not fair that I have to pay to fix a part that is known to be faulty from the start.

Filed Oct 17, 2020 · Electrical · NC

This vehicle is basically a chrysler/dodge with vw branding, and one of the keys is even a dodge key. It has the same issue with the tipm and fuel relay module that was recalled on the 2011 chrysler and dodge vans. See fuel pump relay recall the federal safety agency 14v‑530. I'm asking that it also be recalled for the 2011 vw routan since it's very dangerous that my car could stop at any moment. Vehicle will shut off when driving and will not start on many occasions.

Filed Oct 8, 2020 · Engine · 110,000 miles · GA

Tl* the contact owns a 2011 volkswagen routan. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that the vehicle loss power steering and brakes during the failure. The contact stated that the fuel pump relay failed. The contact stated that the relay continued to run after the vehicle stalled and drained the battery. The failure recurred numerous times. The contact called volkswagen of marietta (1860 cobb pkwy se, marietta, ga 30060) and informed the dealer of the failure. The contact called three other unknown dealers but was not provided any assistance. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

Filed Aug 8, 2020 · Driver assistance, Electrical · 71,000 miles · FL

This vehicle is basically a chrysler/dodge with vw branding, and one of the keys is even a dodge key. It has the same issue with the tipm and fuel relay module that was recalled on the 2011 chrysler and dodge vans. See fuel pump relay recall the federal safety agency 14v‑530. I'm asking that it also be recalled for the 2011 vw routan since it's very dangerous that my car could stop at any moment. I recently purchased my van from a used car dealer in new jersey who neglected to even inform me that this was a known issue even though I informed them that I'd be driving the car cross country. When I was in georgia the car started cranking, but wouldn't start and it has had this same intermittent issue since I arrived in fl. It took a while for us to figure out what was even wrong with it because when the auto shop ran a diagnostic, no codes were returned. However, when they finally got the issue to occur again, they found that tapping on the fuel relay module in the tipm would allow the car to start. They advised to take it to chrysler because it's actually a chrysler van under the hood. When I called chrysler, they turned me away because the VIN is for a vw. When I called vw, they said no recall existed for this van even though it's the same issue. So, I'm asking that a recall also be done on 2011 vw routan's since they are experiencing the exact same dangerous issue called out in the chrysler recall. Lastly, I experienced this issue both while the car was stationary and while it was on the highway.

Filed Jul 19, 2020 · Electrical, Fuel system · 200,000 miles · WV

Hard start caused by fuel pump not engaging. Engine shutdown at stoplights. Issue with fuel pump relay. Fuel pump relay is fully integrated and is costly to replace. Volkswagen does not support the vehicle and chrylstler who made the vehicle does not have the firmware to correct the issue.

Filed Jan 2, 2020 · Electrical, Engine · 90,000 miles · FL

Tl* the contact owns a 2011 volkswagen routan. The contact stated that the vehicle experienced difficulty starting consistently and would sputter. The contact had the fuel pump replaced by an independent mechanic, but the failure recurred. The contact took the vehicle back to the mechanic and they recommended that the tipm relay also needed to be replaced. The contact researched the failure and found that the manufacturer issued a recall; however, the VIN was not included. Capital volkswagen (3963 w tennessee st, tallahassee, fl 32304, (850) 692-5609) stated there were no recalls. The contact planned to have the vehicle repaired by an independent mechanic. The manufacturer was not contacted. The failure mileage was 90,000.

Filed Nov 19, 2019 · Electrical, Fuel system · TX

Tl* the contact owns a 2011 volkswagen routan. While the contact's son was attempting to pull the vehicle into the driveway, it suddenly stalled. The vehicle was towed to a certified mechanic who diagnosed that there was an electrical shortage on the fuel pump. The vehicle was repaired. While driving approximately 35 MPH and approaching a stop, the vehicle stalled and failed to accelerate. The vehicle was taken back to the certified mechanic who diagnosed the same failure. The vehicle was currently being repaired. The manufacturer and dealer were not contacted. The failure mileage was unknown.

Filed Apr 9, 2019 · Electrical · 40,000 miles · IL

Tl* the contact owns a 2011 volkswagen routan. While idling, the check engine indicator illuminated and the vehicle would occasionally shut off. The vehicle was taken to bill jacobs volkswagen (2211 aurora ave, naperville, il 60540) where the alternator was replaced. Shortly after, the check engine indicator illuminated again. The vehicle was taken to an independent mechanic and the alternator and fuel pump module were replaced multiple times over the course of two years. A family member of the contact checked the vehicle and diagnosed the the totally integrated power module needed to be replaced. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 40,000.

Filed Mar 4, 2019 · Fuel system · 30,000 miles · IL

Tl* the contact owns a 2011 volkswagen routan. While driving at an unknown speed, the vehicle stalled in the middle of the street. The contact could not guide the vehicle to the side of the road and had to activate the hazard lights. The contact was able to restart the vehicle and drive home after waiting fifteen minutes. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay failed. The contact spoke with an unknown volkswagen dealer and was informed that there were no recalls for the failure and this model vehicle was currently made from chrysler. The contact was waiting to hear back from the independent mechanic. The manufacturer had not been contacted. The failure mileage was 30,000.

Filed Feb 28, 2019 · Electrical, Engine · NY

Tipm module issue. My 2011 vw routan was built by chrysler with the same parts as any other chrysler car at that time. Chrysler issued a recall for all vehicles made with this particular part as it is a life threatening issue. Most importantly the car will stop in the middle of driving! Imagine going down the freeway doing 70mph with your kids in the car and the car shuts off. Because the car is branded as a vw, chrysyler refuses to replace the recalled part which I was quoted at $1300 from the dealership and vw says it is a chrysler part and issue. This thin gray line is costing people thousands of dollars and possibly even lives. Also the fuel pump runs without car turned on. This is a safety issue which causes the fuel pump to run and drain the battery dead along with other safety issues like car stopping dead. This car cannot run without the new tipm and this recall must be honored by vw. They are making us pay for a new module. There are thousands of these routans with this problem and no one is listening. So I also replaced fuel pump after issues with engine refusing to turn over. Next day after repair the vehicle refused to start. So I have explored the internet regarding this issue and find many complaints with the need to replacement tipm. This van has an engine built by chrysler which recalled its 2011 vans to replace this device. Please force vw to do the same! Its truly absurd that vw will not create a recall for the tipm as chrysler did.