📝 Complaint: 2014 Cadillac SRX Dim Headlights Subject: URGENT SAFETY HAZARD AND DEFECT: Severely Dim Headlights on 2014 Cadillac SRX (Affecting 2010-2016 Model Years) – Failure to Act Despite Class Action and the federal safety agency Complaints Vehicle Information: * Year: 2014 * Make: Cadillac * Model: SRX * VIN [XXX] 4 * Owner/Complainant [XXX] r * Contact [XXX] [XXX] m 1. The Defect and Safety Hazard The headlights on my 2014 Cadillac SRX have become severely and progressively dim, constituting a major safety hazard for night driving. * Hazard: The lack of adequate light output dramatically reduces visibility, compromises the driver's ability to see obstacles, and increases the risk of a severe accident during operation at night, dusk, or in poor weather. This is a critical failure of a core safety component. * Cause: The root cause is a well-documented design flaw in the headlight assembly (affecting 2010-2016 models) that allows moisture to enter the sealed unit. This moisture degrades the internal reflective coating, permanently destroying the light's effective output. 2. Failure to Act Despite Known Issues General Motors (GM) and the appropriate safety regulators have been aware of this critical defect for years, yet no mandatory safety recall has been issued: * the federal safety agency Complaint History: According to public records, complaints regarding this exact issue have been "pouring in" for the last five years or more. The high volume of complaints clearly demonstrates a systemic, widespread, and dangerous failure across this vehicle platform. * Class Action Lawsuits: This defect has been the subject of class action litigation against General Motors, further establishing that the company is fully aware of the design flaw and the resulting safety hazard. 3. The Unacceptable Repair Burden I am being forced to bear the cost of replacing the defective assembly with a new part that utilizes the same fundamentally flawed design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2014 Cadillac SRX lights complaints
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Headlamps are very weak on low beams.
Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously Dim Headlights: The front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, General Motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the federal safety agency regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle VIN: [XXX] Current Mileage: 134,683 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps were extremely dim and failed to properly illuminate the roadway while driving. The high-beam headlights had to be activated to properly illuminate the roadway while driving. The dealer was contacted and notified of the failure. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The headlight bulbs were replaced; however, the failure persisted. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was 86,000.
I noticed that changing out my headlight bulbs on my vehicle that I still could not see at night. I also bought a very good brand / new led lights for my 2014 srx. I have done research and noticed the headlights itself seems to be an issue on a lot of these specific vehicles . It makes it very hard at night to see and honestly makes it very dangerous to drive it darker areas without keeping my brights on .
The contact owns a 2014 Cadillac SRX. The contact stated while driving 20 MPH, the headlights were extremely dim, making it difficult to see while driving at night. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and a case opened. The failure mileage was 16,000.
The low beams on my 2014 Cadillac SRX are useless at night and dangerous. They are not bright enough to illuminate the road. The car cannot be driven at night unless using the high beams. The problem, as I understand it, is that the coating within the headlight assembly degrades over time due to heat. Hundreds of Cadillac owners have complained of this safety issue to Cadillac and the federal safety agency, yet no recall has been issued, and dealerships charge $1800+ labor to fix a well-known defect that makes their cars unsafe.
1. Since owning the 2014 SRX the headlights are so dim to the point of not being able to use the vehicle at night or storms for fear of a crash. Now the Driver side HID Has failed along with the headlights housing to be cloudy on the inside. 2.Rear Door Hatch malfunction. Will not open or close with door switch , key fob or button on rear hatch door. I can open manually and close manually however this is a HUGE inconvenience as the rear door is so heavy. I’ve been told by the service department that it’s a design flaw from Cadillac Sunroof drain?
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the low-beam headlight illumination was extremely dim and created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 45,000.
The seals on the factory headlight housings are faulty. They allow moisture into the low beam unit which blocks the light from projecting properly. The car is also safe to drive at night time.
We own a 2014 cadillac srx that we purchased in 2019. The low beam headlights do not illuminate the roadway at night. Our vehicle was not safe to drive after sunset. This same issue has been relayed to cadillac dealers and to cadillac corporate by thousands of owners but they have refused to address the issue since 2016. This issue has been the subject of several class actions suits. This issue on our year vehicle has been reported more than 300+ times by other owners of this model. Nhsta needs to compel gm to issue a recall of this safety defect or injuries or fatalities due to this safety defect, which is well known to cadillac will be the fault of cadillac and the federal safety agency.
2014 Cadillac SRX - Driver's side headlight does not work properly on Low Beam. While the light burns, it does not shine forward on the road. It is absolutely as if there was no light at all, when driving at night. Took it to 2 different Cadillac Dealers who tried to fix but was told it was impossible to fix without replacing the entire headlight unit at a cost of more than $2,000. I had this same problem with my 2011 Cadillac SRX, and it was recalled & replaced for free, but there is no recall on the 2014 model - except (I was told) in California. Can't drive at night as a result without driving with High Beam. This is a very dangerous situation.
The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night without warning. The contact stated that the high-beam headlights were needed while driving at night. The dealer was notified of the failure but offered no assistance. The manufacturer was also notified of the failure and a case was filed. The contact was later informed that the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 160,000.
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed at night, the contact became aware that the passenger’s side headlamp was not functioning. Upon replacing the headlamp, the headlamp failed to function properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 138,000.
The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night. The contact stated that the headlights provided approximately 25 percent illumination. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The manufacturer was contacted, but no assistance was provided. The vehicle was not repaired. The approximate failure mileage was 60,000.
Projection lense for low beam is very dim. Unable to see road work low beam head light
Running lights (low beans) can not be used. They are on, new, and adjusted properly. I have to drive with high beams on to see at night.
Headlights I been calling GM for years that you can’t drive with the low beam headlights at night it’s like having no headlights on . They say nothing no safety recall and I have read up on this issue and they say the halogen bulb gets so hot it burn the inside of headlight assembly and I would think this would be a safety recall . I hope you can help thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the headlights failed to illuminate. The vehicle was taken to the dealer, where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered to cover a portion of the repair cost. The failure mileage was approximately 40,000.
The headlights on Cadillac SRX are defective and Cadillac will not have a recall. The lights are so dim I have to drive with my brights on, which is dangerous to other drivers. If I do not use the high beams, I am not able to see what is on the side of the road at night. There could be a person, other vehicle, etc. Therefore an accident could occur or someone could be injured. Cadillac was assisting with repair costs but that ended a couple years ago and I did not know about it as I did not receive a letter. This is a known defect and many people have expressed concern (I found a forum discussion online regarding this issue). My dealer has quoted a price of $2131.39 to replace the headlight assembly. I would appreciate review of this safety issue with this vehicle.
The headlights are so dim that the Cadillac SRX is unsafe to drive at night. The dealer says that it is a known defect but will only give a small discount to replace the headlight assemblies. These cars are unsafe at any speed ! This car has been garage kept and is very low mileage. Please respond to this. Thanks !
I can not see out of my headlights at night because they are so dim. Searching the internet this is a problem cadillac knows about for my model and year, they have a class action lawsuit about this problem and do not have a recall! It is due to the housing on lights they get moisture in and it makes the bulbs dim. To fix this problem is $2000 plus. Currently I can not drive my very expensive cadillac at night without the brights on!
The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights were very dim while driving at night. The contact initially took the vehicle to a dealer where both headlamp bulbs were replaced; despite the bulb replacement, the failure worsened as the contact was forced to use the high beam headlights while driving at night. The vehicle was taken back to the dealer and the contact was informed that faulty wiring was the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.
Hello, problem is with the headlights being too dim for nighttime driving. Cannot travel safely most roads at night without turning on the highbeams. Reported issue to the local Cadillac dealer service center and was advised headlights would need total replacement as it is a known issue.
Low beam headlights to dim to drive...very dangerous and gm is aware of the defective headlights
the headlights on this vehicle are so dim that i ran over a large deer carcass in the middle of the highway at night. by the time i saw the carcass in the middle of the road, i was already on top of it!!!!!!!!!!! i couldn't use my brights because i was meeting another vehicle. anyway, the headlights on this vehicle are pure garbage and there needs to be a recall on these lights. this is a major safety hazard for myself and other drivers on the highway. i have no time to use my brakes before an accident will occur with debri or an animal crosing the road. very disappointed that this is not recalled yet!!! do something about this now!!!!!
The headlights on this vehicle are extremely dim and it is unsafe to drive at night without running the high beam lights all the time. This is a huge safety issue that needs to be addressed by cadillac and the lawsuit that was brought against them. All vehicles need to be recalled for the headlights immediately.
Headlights extremely dim.Replacement of lights didn’t improve. I can only drive during the day. I can only drive with high beams if I had to drive at night or early morning. GMC made an offer to replace lights with same defective system & wanted a claim & release signed. For me not to be any part of legal proceedings against them.
Most owners complain to Cadillac but not to the federal safety agency Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0
The headlights are not bright enough to see the road when on regular setting> The only way to see the roads at night is to drive wit lights on high beam. I have replaced the bulbs, and they are still weaker than the turn signals.
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