you can not see the highway at night.one has to slow down or stop to see.the only way to see is with the high beams on,which is unsafe for other drivers coming toward you.on other ocassions,i simply had to pull over to the side of the road.
2014 Cadillac SRX lights complaints
Page 4 of 10: complaints 71 to 100 of 266, newest first, as owners wrote them.
The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps failed to provide adequate lighting while driving. There was no warning light illuminated. The contact stated he received a letter regarding moisture in the headlights. The vehicle was taken to the local dealer and the mechanic stated that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the contact that the repair was not covered. The contact stated that he was unable to get the repairs completed due to COVID concerns. The failure mileage was 35,456. THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST.
2014 cadillac srx. Consumer writes in regards to issues with headlights. The consumer stated the low beam headlights did not display enough lighting. The highbeam light on the left side did not work properly. The consumer was informed by a local mechanic that the reflector plates were deteriorated and needed to be replaced. The dealer was unable to repair the vehicle.
Headlights are so dim I have to use highbeams to see properly so both the dim lighting and having to use highbeams is very dangerous. This is a ongoing problem I have had since I bought the vehicle new - seems to be getting worse and I find that I try not to drive at night because of it. I believe a recall by GM should be immediately initiated.
The Headlights for my car - Cadillac 2014 SRX At night the headlights are not bright enough to see and driving is dangerous. The car is available for inspection upon request. I was driving at night making a turn and I hit a small sign post on a back road because I could not see it! I put others at risk driving with my high beams on blinding the oncoming cars. If people are walking on the road I can not see them and therefore put them at risk. Additionally I put myself and my family at risk. I am a first responder working in a Doctor's office after dark and have to drive home on back roads that are very dark and not lit with street lights. The dealer at Ingersoll Auto of Danbury CT confirmed the headlights do not work properly and are not bright enough to see at night. They said they are defective. When I purchased the car and could not see at night driving I contacted my dealership. They said the problem has been a recall in Florida. I contacted Cadillac who said they sent me a letter and I should have them fixed.
Even after replacing bulbs in the headlights with the brightest bulbs available for the car, the headlights are too dim to see the road or anything while driving at night. This creates a safety hazard for the drivers and passengers in the car and other drivers on the road. Even the lines on roads are not clearly visible unless they are freshly painted. GM refuses to fix the problem and the replacement lenses do the same thing when paid to be replaced by the car owner.
The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The manufacturer offered no assistance. The vehicle had yet to be repaired. The approximate failure mileage was 30,000. The VIN was not available.
PROBLEM: LOW BEAM HEADLIGHTS ON 2014 CADILLAC SRX: With age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb. The problem is related to the materials and design of the Cadillac SRX headlight assemblies. The reflector of the low beam headlight is made of plastic with a chrome coating. The heat of the OEM bulb deteriorates the chrome coating on the reflector until it appears as the dull white color of the plastic base material. Without the chrome coating the low beam headlights are very dim. Replacing the headlight bulb will not remedy the situation. The only fix is to replace the entire headlight assembly and this is usually done at a dealership because the whole front grill/bumper must be removed). During 2019 and 2020 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a 3rd party. There had been complaints to Cadillac about these low output headlights but they kept this problem out of the public realm by quietly settling with those customers. The estimate I received today from Everett Chevrolet-Cadillac in Hickory NC was $1900 to replace both headlight assemblies with factory original parts. I spoke to Cadillac customer care today and they said they may possibly assist in the replacement but I would have to submit a written estimate to them for review. If Cadillac is not responsible for this problem then why have they paid for replacements in the past and why will they consider paying for them now on a case by case basis? These aging Cadillac SRX models are not safe to be on the roads with these dim low beam headlights. Owners either have to be very careful or use their high beam headlights in night time traffic.
The low beams are so dim, the vehicle cannot be driven at night. Even after replacing both bulbs there was no change. Vehicle can only be driven with high beams on. The dealer knows of the issue and said replacement would be the same system with the same problem. GMC offered a partial reimbursement, but has not corrected the defective system. If their offer was accepted, you would have to sign an agreement not to do anything legal regarding the issue in the future.
After the light housing recall, the lights are even worse at illuminating the road ahead, I only feel safe to see when the bights are on.
I recently purchased this vehicle and have discovered that you cannot see the road at night with dim beam, the cause is the reflector compartment on the light modules burns up from the heat generated by the light and takes away the reflector capabilities that give out light to the road. I am forced to currently drive with main beam everywhere which is a big safety issue. I investigated to see if tis is just my car and have found on You Tube that it is a major issue with is car model. I am told that if I take the car in and pay to have it fixed that GM will reimburse in their own time. This is not acceptable, it should have been addressed by your department years ago and it is not on the recall list why? No accidents for us yet but we cannot drive the car after dark unless very important reason then full beam and my wife will not drive it at all at night! I will wait to hear back from you before I pursue this further but time is of the essence here so please respond soon. Thank You. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Low beam headlights are dim. The vehicle is unsafe to drive at night or in low light conditions There has not been an incident at this time. Because of the dim light condition I am afraid to drive the vehicle at night
2014 cadillac srx. Consumer writes in regards to heaadlights pn vehicle. Consumer stated that the headlights are too dim. The dealer was notified and stated the reflector material headlight deteriorates. It was not offered to be covered under warranty. The entire headlamp assembly needed to be replaced. The vehicle was not included in recall n212340980.
The contact owns a 2014 Cadillac SRX. The contact stated that the driver’s side headlight was not functioning properly, making it difficult to see ahead on the road when the headlights were turned on. There was also condensation on the driver’s side headlight. The vehicle was taken to an independent mechanic on two separate occasions however, the mechanic could not diagnose the cause of the failure. The mechanic replaced the light bulbs on two separate occasions. The failure recurred and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undetermined speed in inclement weather, the headlights failed to produce adequate lighting for safe driving. There were no warning lights illuminated. The contact replaced the headlight housing. The contact called the local dealer, but vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 20,000.
Headlights are dim on low beam. After multiple reports/complaints by owners no recall was issued. It is a safety issue.GM offered to reimburse up to $1600. My dealer wanted $2502.40 plus tax to replace the lights. $1000 over the reimbursement cost which made a total of almost $3000 I had to put out then wait to get back $1600. I have not replaced the lights. This is a product safety issue that is GM's problem not mine. Why no recall?
Headlights are dim causing it hard to see at night.
Low beams so dim it is not safe to drive at night.
The low beam headlights are so dim that I cannot see without high beams on. I almost crashed on a winding road when switching to low beams because of on coming traffic. I bought new bulbs and still no good. Did not drive at night for 6 months before purchasing fog lights to assist low beams. Gm should have a recall before someone else looses their life like the reported law suite in florida.
Tl* the contact owns a 2014 cadillac srx. The contact stated that while driving at various speeds, the headlights failed to produce adequate lighting. There were no warning lights illuminated. The vehicle was taken to delaware cadillac (1606 pennsylvania ave, wilmington, de 19806; (302) 656-3100) where the mechanic diagnosed that the headlight assemblies needed to be replaced. The vehcile was repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 93,000.
When driving at night, I can't see unless I use my high beams, on low beams I cannot see the roadway. I have contacted the dealership and they say they are aware of the problem, but there is no recall. So I would have to pay for this issue repair and hope that general motors would have to reimburse me for the repair, I can't imagine a more important safety issue than not being able to see at night on the highway.
The lights are entirely too dim to drive after night except with high beams on. Cadillac admitted there was a widespread problem with the vehicle but offered no assistance or resolution except for me paying to replace both headlights
The headlights even though they are working don't put out enough light to drive at night. There was a lawsuit concerning this matter, the dealer wanted us to front $2200.00.
The low beam headlights have increasingly become dimmer to the point where it is difficult to see on the road at night without using high beams. I think the issue began around the middle of 2019.
Tl* the contact owns a 2014 cadillac srx. The contact stated that while driving at various speeds, the headlights became extremely dim causing the contact to lose sight of the road dividers. There was no warning light illuminated. The vehicle was taken to fields cadillac jacksonville (7999 blanding blvd, jacksonville, fl 32244, (904) 778-7700) where it was diagnosed that the reflector behind the headlight bulbs failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to take the vehicle to an authorized dealer for a diagnostic test and repair. The failure mileage was approximately 60,000.*dt
This is the second time I've issued this form. The headlamps on my 2014 cadillac srx (and about 300,000 others) setting is such that the headlamps' low beams do not illuminate the roadway due to faulty engineering or manufacturing and should undergo a recall service by cadillac.
Tl* the contact owns a 2014 cadillac srx. The contact stated that the headlights were dim while driving at night. The contact stated that the hi-beam headlights were used while driving at night. The contact then took the vehicle to crest cadillac (6280 tx-121, frisco, tx 75034) where he was informed that there were no recalls on the VIN. The contact also spoke to the service manager who stated that a letter was sent out in regards to the headlight however, there was no response. Due to the non-response, the contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
The headlights are very dim on this car that you have trouble seeing the road after dark. Other people have thought I had the parking lights on. The only way you can see on a dark road is to use the bright lights which only blinds the oncoming drivers. These lights are very dangerous on city streets and two lane roads as you can't see the road or the sides of the road . I can not afford the $2000 or more that it costs to get this fixed as it cast others. This a part defect and gm should be responsible for replacing faulty equipment before causes injury or death.
Head lights are extremely dim forcing owner to use high beams on a semi regular basis
Moisture entering the headlamp assembly on my 2014 cadillac srx causes the low beam to become foggy and unable to illuminate the roadway at dark hours or in the rain which in turn raises a safety issue
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