Headlights can't see with current headlights and there are 100's of complaints for this. This has been a problem since the day I purchased this srx 2014 cadillac srx and all other srx owners I have spoke to about this feel that gm has released a automobile with know safety problems that these headlights are..
2014 Cadillac SRX lights complaints
Page 7 of 10: complaints 161 to 190 of 266, newest first, as owners wrote them.
My 2014 cadillac srx headlights have continued to get more and more dim to the point they are almost unsafe on low level (dim). I have tried everything short of replacing the headlight unit which is extremely expensive. After reading complaints on the internet it seems this is a common problem and gm refuses to address the issue . The car is out of warranty. To me this is as bad a safety issue as airbags. This occurred over a year period and is getting progressively worse.
I purchased this 2014 srx in april of 2017. Within a few days of purchase, noticed how dim the hedlight were, and became concerned, this was nver brought up with salesperson. Of course, it was purchased in daylight hours. Salesperson never once mentioned the defective headlamp issue that my husband and I found some days later while driving at night , but called dealershp and brought to their attention of us not being able to hardly see in front of us while driving in darkened areas at night, ie, neighborhood,low traffic areas, country roads,etc. ...highways were well lit at night, not problem. Called and brought into dealership where purchased, (buick dealership)service dept.checked lights out,adjusted them,fouind nothing wrong, we even called to cadillac dealership, they didn't have any problems/recalls, oh, but will replace lamps for $1800.00.no thanks, very disgusted and cannot find anyone to admit this problem,so we are deathly scared to drive at night for safety issues of killing ourselves trying to get somewhere. Have heard or read online (?) that the 2010 through 2015 were the years of defective headlamp issues, but someone please tell me why......no recalls on this issue?? I just want some answers, and this happening on a cadillac, really??? Very dissappointed and disheartened about this!!! No help in paradise!!! No one will admist to these defective headlamps. No matter where you drive, how or when, it is the same low dim lit light, if we put our brights on, I am afraid of being shot or pulled over and beat up!! We are in our 70's and 80's. Just wanted a reliable and safe vehicle, have always driven cadillacs, but this "takes the cake". Sad in texas. (do not know what mileage was, being 3.5 years ago)
My headlamps is very dim. I cannot see when I am driving at night. There is enough light that I don't get pulled over by the police, but not enough see a car license plate in front of me.
Head lights do not work properly when on dim> this has been a problem for some time and carmargo cadalic wants to charge me to tell me they don't work. Hmmmmm I know they don't work.
The low beams on my car are very dim and I cannot see to drive at night. I had the headlights replaced and the covers cleaned thinking that may be an issue. After research, I saw that this was an issue with this model. I took the car to the dealer and they stated it is not covered under warranty inspite of seeing many complaints and a class action law suit against gm.
The headlight range on my 2014 srx is so bad that I was hardly able to see the road at night while driving thru the black hills of south dakota on rte 16 this past weekend. The people in the car with me noticed the lack of light range and suggested I look into replacing my headlights. I was white knuckled the entire drive. It's a miracle we are still alive.
Tl* the contact owns a 2014 cadillac srx. The contact stated that the low beam headlights did not work. The contact used the high beams to drive at night. The vehicle was taken to fields cadillac st. Augustine (904‑823‑3000, located at 375 outlet mall blvd, st augustine, fl 32084) where it was diagnosed that the electrical component was faulty and the headlight component needed to be replaced. The technician stated that there was no recall because the vehicle was manufactured in new york. The manufacturer was made aware of the failure and informed the contact to take the vehicle back to the dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was approximately 45,000.
Tl* the contact owns a 2014 cadillac srx. The contact stated that the low beam headlamp seals were damaged and there was moisture in the headlamp assemblies. As a result, the lights failed to produce adequate lighting. There were no warning indicators illuminated. The vehicle was taken to autonation cadillac port richey (9921 us-19, port richey, fl 34668, (727) 364-2818) where it was diagnosed that the headlamp kit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 9-5541370170. The contact was referred to the federal safety agency, but no assistance was offered. The contact received a class action lawsuit document regarding claim number: 1053407. The failure mileage was 58,000.
Tl* the contact owns a 2014 cadillac srx. The contact stated that the low beam headlights started to dim approximately two years ago. The failure worsened to the point that the high beam headlights had to be utilized while driving at night. On april 14, 2019, the contact received a letter from the manufacturer stating that if the low beam headlamp system had to be replaced, and the contact would be reimbursed for the repair cost. The vehicle was taken to williamson cadillac (7815 sw 104th st, miami, fl 33156) where it was determined that the low beam headlight system needed to be replaced; however, the program had ended. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 50,900.
2014 cadillac srx. Consumer writes seeking reimbursement for vehicle repairs. *ld the consumer stated the dealer charged 100.00 for her to keep the defective headlight.
Brakes did not slow vehicle down in 25 mile per hour accident, brake work done by dealership 2/2019
Tl* the contact owns a 2014 cadillac srx. The contact stated that the headlights were too dim and created a hazard while driving at night. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 70,000. *bf consumer stated the whole assembly to the headlights were replaced.
Over the past 2 years and 4 months the headlights have become more and more dim. I now have to drive with my high beams on and in the rain it's almost impossible to see. A definite safety issue. Cadillac definitely needs to issue a recall and fix this problem!
Headlamp lenses, circular magnifier clouded (within the assembly) causing decreased headlamp performance. New lamps do not correct this problem. Literally this cadillac has cataracts...
Purchased a pre-owned 2014 with 69,000 miles. The low beam headlights didn't illuminate, but the high beams were great. I replaced the low beam bulbs and some light now hits the road, but not nearly enough. It appears that the glass sphere in front of the bulbs is gray and not allowing light to pass thru. The dealer should not have sold the car in this condition.
The headlights of the cadillac srx (2014) are so dim that you cannot see the road in front you at night/early morning. It is a huge safety concern. There needs to be a recall on these headlights. My bulbs have been tested and are fine. It is a design flaw in the vehicle. Please investigate the problem and hold cadillac/gm responsible! Attached are photos taken from inside the vehicle in the early morning hours and late evening hours.
We purchased our 2014 cadillac on 7/3/2019. Carfax check out great. 5 days later we left town at 9:30 pm for a mini vacation. It was getting dark. We thought the lights seemed pretty dim, but then again it wasn't completely black outside at this point . As it proceeded to get darker we started to get extremely frightened it was like driving with dim flashlights . The high beams work fine but the low beams do not! ! I got online to see if there was a problem with this and it turns out there are several complaints and a class action lawsuit in california !!! I called the cadillac dealership and they acted like they had never heard of this! We seriously thought we were going to be in an accident that night . What is it going to take for cadillac to take responsibility for this are several people going to have to die? Not a great way to drive on the freeway or in town. We did both.
Front headlights are out. They have always been very dim and have gotten worse with time. Gm was sued by several customers and they were supposed to offer free reimbursement for replacing the parts. Letters sent only received by few people. Gm refuses to take responsibility for the defective vehicles they manufactured from 2010-2015, all having the same issues. Vehicle is useless at night. Safety hazard. Dimmitt cadlllac in clearwater, florida is not taking responsibility either, although they have been aware of the problem for over 2 years. Dimmitt failed to inform the clients a 90-day window to repair was offered pursuant to a letter most customers did not receive, even when my vehicle was taken within the window period for oil change. The consensus is that gm manufactured defective seals around the headlights which allow moisture/condensation to get in damaging the lights. Vehicle cannot be driven at night as lights are off. This is not a one time event. It's an ongoing situation that gm refuses to correct and/or issue a recall even though all cadillac srx 2010-2015 have the same problem.
Tl* the contact owns a 2014 cadillac srx. The contact stated that the driver's side turn signal failed. The vehicle was taken to sunset cadillac of sarasota (2200 bee ridge rd, sarasota, fl 34239, (941) 328-8686). The dealer stated that they would have to remove the entire front bumper to replace the signal light. The repair would cost $334. The manufacturer was not contacted. The failure mileage was 65,000.
Cadillac srx low beams lights are extremely dim. Provides very little visibility at night. It almost looks like the car is running on day lights only, even though the low beams are on. It is extremely dangerous and needs to be remedied asap. I have had the bulbs tested and the mechanic says they are fine. It is just the way they are placed in the vehicle. I am terrified to drive at night, but this is my only vehicle and I do not have the funds to replace it right now.
When driving at night the low beams are very dim. I have to drive with the high beams other wise I cannot see the road. Other drivers get upset but I cant use the vehicle at night. Lights are on but very dim. I had dealer inspect and he said the focusing lens get destorted and the light doesn't go through. Cost wold be over $1800 and not permenantly fix the defective focusing lens.
Head light low beams are dangerously dim. It is very unsafe to drive this car at night. Someone is going to get killed or seriously injured with this issue. A recall for this safety issue is immediately needed to save lives. Already came close to an accident when a truck pulled out in front of us, while driving home. . He could not see us. Please take this seriously and help us.
I cannot drive at night because headlights are so dim you can't see them 100 ft away.also water in assembly. Have replaced and it made no difference.
Dim headlights have become so dim that it's unsafe to drive at night unless high beam lights are on. Contacted local dealership and was told I could have them replaced at my cost.
My headlights became too dim to safely drive my car at night, seemed to be the magnifying part inside the light was fogged up. I took it to dealer where I purchased car and had them look at lights. They tell me I just need new bulbs. I had another place replace bulbs and it didn't help at all. Had to have headlights replaced out of pocket ((couldn't be fixed without replacing) to safely drive at night
Tl* the contact owns a 2014 cadillac srx. While driving at dusk, the headlamps failed to properly illuminate the roadway. The vehicle was taken to kerbeck cadillac atlantic city (located at 340 n albany ave, atlantic city, nj 08401, (609) 246-2211) to be diagnosed. The contact was informed that the bulbs could be replaced and the headlamp lens could be restored; however, the failure could recur. The contact was also informed that the internal reflector in the headlamp was at fault and that the headlamp assembly would need to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 65,000.
Unsafe to drive at night - the low beams on this car as so dim that you cannot drive it safely at night. Cadillac refuses to accept there is an issue. Multiple class action lawsuits have been launched and this same complaint is all over the internet.I can't understand why nhsta hasn't looked into this problem since it presents dangerous situation and affects multiple cadillac models fro 2010 to 2015. Please look into the obvious safety hazard.
Headlights are very dim. Dealer just replaced headlamp assemblies costing me approximately $1,800. No improvement. The lights are so dim, my teenage daughter cannot drive on remote highways due to the headlights not providing a safe level of illumination. Gm needs to fix this problem. It is ubiquitous among srx owners. Very unsafe.
The headlight extremely dim when driving at night made the car so dangerous when driving after dark.
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