The headlights have been getting more dim causing safety issues at night forcing me to use the high beams to much and gm tried to force owners to pay to fix $1700 estimate out pocket with the hope & prayer they would reimburse through a third party that has been a nightmare as documented on:: https://gmauthority.com/blog/2020/03/2010-2015-cadillac-srx-owners-still-battling-with-headlight-problems/comment-page-5/#comment-1001328 and https://cadillacsociety.com/2020/03/10/owners-continue-to-struggle-with-cadillac-srx-headlights/ I had more than one incident that shows my car could cause injury based on making mistakes for lack of visibility. This is a death waiting to happen and gm is barely going through the motions to make sure they are not ignoring it but blowing it off in many ways suppressing it in many ways . The other problems with the wheel bearings and suspension are scary when you hear the noises and I think more scary when you ask for an estimate which I will put off deciding to take a chance with an area of the car that can truly cause death if the past means anything. I am going to mention the problem with the defective que system that they are clearly trying to deny but did pay 90% of my $1000 repair without taking blame and of course this is not a real safety concern but worth describing because it shows a clear pattern of suppression and avoidance to recall a clearly defective part of a vehicle . Thank you for your time and consideration.
2014 Cadillac SRX lights complaints
Page 5 of 10: complaints 101 to 130 of 266, newest first, as owners wrote them.
I purchased a 2014 cadillac srx and the headlights stopped working.we returned to the dealer with it and they said it was checked before we left with out.we researched on line and discovered a defective light design was the problem.we can not ever drive our car at night .
Tl* the contact owns a 2014 cadillac srx. The contact stated that the headlamps were dim and provided insufficient lighting while driving. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The contact was informed that a replacement was offered under a class action lawsuit however, the time was expired. There was no further assistance provided. The vehicle was not repaired. The approximate failure mileage was 75,000.
The headlights are very dem almost in a accident have to use bright lights at night
The head lights give off a very low dimming or a low beam of light. Which I cant see the lines inside of the road or dividing lanes. The out side glass that covers the light is clear and not damaged.I have to use my bright light to drive everyday conditions. Iknow of others cadilliac owns who has also experiences this issue. This is a safety issue of life and death!! On coming traffic sometimes blowing to inform me my lights are low. Look into this safety matter .
My passenger side headlight is so dim on regular (not high beam), that I cannot see the edge of the road. I have complained to cadillac directly. They advised I take it to the dealer, which I did. I was told by the service rep at fields cadillac in jacksonville that it is a reflector behind the bulb, and they see it a lot. The issue is this: I was told they would be happy to repair it; however I had to pay for it, and cadillac would reimburse me. I asked the price. It was approx. $1500! I am a widow, living on social security, and do not have that kind of disposable resources. She said that is the only way they could repair it. I was very upset. I thought it was completely unfair. There are multiple complaints online about the cad headlights doing the same thing as mine. I told them if I was killed in an auto accident because I couldn't see, I would make sure my son never had to work a day again in his life. It would be entirely their fault in my opinion. I had to drive about 60 miles to my home a few weeks ago after dark, and I was a nervous wreck. I live in a rural area, and there are so many animals, etc. That must be seen if they are on the side of the road, not to mention my own visibility of the entire road. When I put my high beams on, of course drivers coming the opposite direction put theirs on me. So we're both blind. It is a major safety issue and should not be overlooked by cadillac or the federal safety agency. *ln
We purchased this 2014 srx in 2017 in daylight at gateway buick,dallas,tx. After a few days driving it at night could quickly tell the headlights were too too dim to be driving at night, complained many times to them, they even later checked lights out and said all was ok! Very disgusted with cadillac not wanting to recall as I found out that the 2010's thr 2015's are all defective. We call cadillac and they tell us this car is in name of a man in california and they can't help us. I am very very mad at cadillac for not supporting their customers in this way! We have no one to turn to but only finding a lot of other people with same problem online and nothing been done about this tragic situation. Finally ordered new headlights through cadillac dealership ($2,000.00 to repair)earlier this year and tell us not in as yet. They are all in denial. I am 77 now and husband 85 and our children are very worried about us driving at night. Please if someone could help in this awful situation. A letter from cadillac earlier this year said will only pay $1600.00 to reimburse us to replace them and only if moisture is the problem. Driving in neighborhood is horrible, not lighting, main streets with streetlights ok, but any dark street is a death risk. Thank you for allowing us to vent and pray for some resolving of this situation. I have read where people have ordered headlights and had them replaced and still no better, just same old originals. Thanks.
My driver side front headlight is significantly dimmer than the passenger side, so much so I have to drive with the high-beams to see at night. This does not change and is like this from the moment I turn on the vehicle. Very dangerous!!
My front lights have condensation in them the low light do not get bright so I can not drive at nite. I've changed the light bulb and this doesn't seem to help.
Due to covid-19, I was not driving at night. Recently, I needed to go out in the early evening and realized my headlights were extremely dim and at times there are no lights at all. This is extremely dangerous!. Now, I cannot drive my vehicle at night. Cadillac is aware of the problem because they issued a letter and said that there is an issue which possibly can occur in the future and provided a deadline date. At the time I received the letter, my car was fine however the deadline has passed, the service department where I take my car for repairs said to call cadillac to extend the deadline date. I was shock to find out that cadillac witl not extend the deadline date nor will my $3200 extended warranty cover the $1600+ repairs either. Recall is necessary!
Unable to drive at night due to very low light output. Like driving with no lights or with park lights. Had new lights installed, but still very low lighting. Worse if it is raining. Can't see 2 foot in front of you unless you have the high beam on. Rural driving, live in country.
Tl* the contact owns a 2014 cadillac srx. The contact stated that while driving at night, the low beam headlights were extremely dim and created a visibility hazard. The vehicle was taken to duncan family automotive group (269 s roane st, harriman, tn 37748) where it was diagnosed and the contact was informed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 79,000.
The low beam headlights are so dim I can not see more than 2 feet on fromt of me. This issue is apparently cause by faulty casing on the headlights on 2010-2016 srx cadillacs and gm is not taking ownership for this mistake. My behicke cannot be driven at night without the high beams on. We noticed the issue while driving down the interstate in it for the first time at night. There is already a class action lawsuit because this is a common problem.
The low beam headlights will not even light up the road very well and causes a safety hazard. I searched the web to see if anyone else was having this problem and a lot of people are having the same problem due to moisture getting in the headlights. They are saying it's caused by a manufacturer error with 2010-2016 cadillac stx's.
Headlights, particularly low beams, have become very dim over time. Headlight covers are not clouded. Necessary to drive with high beams during nighttime hours. *bf consumer stated headlights were replaced.
The day I bought my 2014 cadillac srx on the drive home it got dark and my lights came on. I was in tallahassee in traffic so I thought it was just the street lights that were making them seem dim. As I continued home I was running the lights on high when I met a car I put them on low and it was like I had no lights at all. When I purchased the vehicle this was never brought up and of course it was test driven in the daylight hours. I purchased it on february 29, 2020, the carfax checked out great, without being aware that this was a problem and I really do not think the dealer should have sold the vehicle in this condition. Cadillac finally sent letters to owners in florida and the week following my purchase my mother received a letter regarding a class action suit on the headlights on her 2013 cadillac srx that was totaled during hurricane michael on october 10, 2018. I contacted our local dealer and was told I could have the headlights replaced at my cost. This is not fair that I have to pay for something that should have been a recall in the first place and during this time a lot of people do not have an extra $1700.00 laying around because that was the quote that I received from the dealer. With all I have found in my research and even a class action suit cadillac should be replacing the assembly. I even contacted the administrator with class action suit and was told that my VIN # was in the group that was notified earlier and that deadline had expired in june 2019 prior to my purchase but it is apparent the work was never done. This is my only vehicle and I can not afford to replace it. If I have to drive at night my only option is to use my high beams which is a danger to other vehicles on the road. I ask you to please look at this situation and force gm cadillac to issue a recall on these vehicles because it should have been done a long time ago. *bf *tr
Like so many others my exterior headlights are so dim I feel it a danger to drive ar night or just dark places. I am reporting this to my state and if the manufacturer does not pay to fix this problem I am with the group who wants a class action suit. I warn every one I know not to purchase a cadillac because they don't stand behind their product.
Both hid headlamps are too dim to safely drive the vehicle at night. Replaced and was no improvement. Cadillac will not reimburse for entire cost. $800 does not cover hid lamp.
Light recall doesn't cover entire original light and I need to get it replaced (out of pocket expense to be $1204.64). . The car did not have over 100,000 miles on it when it showed issues. History replacements prove the whole light must be replaced.
Headlight so dim could not drive at night. Have tried replacing bulbs but not really helping. I feel this is a defect in the headlight and cadillac should put out a recall. Doing research I have found many many complains about the same thing and even a class action suit.
The srx headlamps are so dim when driving at night that it is dangerous. When driving it does not emit enough light to see the road and when cars are coming towards you because there are no lights emitting g from my vehicle or blinds you from seeing the road. This is a known problem and gm refuses to accept ownership. They finally sent letters to owners on florida that the know the have an issue but now wants the consumer to pay out of pocket and submit a claim. This is unfair and dangerous many people do not have an extra 1600 dollars laying around. Gm should be made to issue a recall and pay for their poor part issues with their product not the other way around.
The headlights in my 2014 cadillac srx are so dim it has become very dangerous to drive at night. I am not able to see something or someone on the side of the car nor 2 maybe 3 feet pass the front bumper of the car at night on the highway or streets. I'm driving truly on someone else's car lights against the road. Cadillac have provided a letter to customers to submit a claim to replace the headlights stating a small number of srx models...yea right dangerous is dangerous... Can replace lights due to moisture..etc..etc.. However, they are only providing a cap ($800 per headlight) of what they would pay. After taking it to a cadillac dealer they are charging customers way over the cap and we have to pay for something that should have been recall status in the first place. My car is a 2014 with about 59500 miles now at the time of this complaint. After taking it to the dealer today 3 mar 2020, I was told that the same model headlight would be install back into my vehicle meaning in about 2 years or less I would be place with the same problem and have to pay out of pocket again. I am not sure what vehicles you all are testing and saw that these srxs headlight are meeting headlight safety standard. I recommend you reevaluate this situation and charge gm cadillac to put a recall on all the vehicles they stated would have an issue with our headlights. P.s. The more I drive my car at night the worst the headlights have become. This is the first I have submitted a complaint of a vehicle before but this is not good. Thank you in advance
The dim headlights on the car are awful you can hardly see anything at night, you can forget about driving at night when it is raining you cannot see anything at all. When you dim your headlights it is like you turned off the lights. What is really bad is when you have paid alot for this car and you don't even feel safe driving this car at all. My husband and I have told our children if something ever happens to us in this car at night for them to be sure to sue cadillac because they will be responsible for what ever happens to us. Thank you!!!
Moisture gets in lights causing light to not work properly. Light dimness causing low visibility and cause me to wreck my car.
Both headlights are very diminishing making it hard to see at night time.
Condensation and water were leaking into the headlamp assembly. I brought my vehicle to a cadillac service center for evaluation. They returned the vehicle with a quote for $2500 to replace the headlamp enclosures. However, if I cannot afford repairs and I choose to forgo replacement, the headlights will eventually short out. This issue is more than a cosmetic issue. The seals on the headlamp enclosure are defective and allow water to enter the headlights. The condensation dims the headlight quality at night, making night-driving very dangerous. Cadillac said the $2500 would only cover replacement with the same defective part, so I may need to have my car repaired again in the future. The headlights should have been recalled long ago. Nighttime driving is hazardous without fully functional headlights.
The low beams are horrible. At around 60,000 miles the low beams started to fade down. Can't see at night unless my high beams are on. Dealership wants 1800$ to fix. I tried replacing bulbs looked like it would work at least temporarily until they both blew out completely within 10 min of driving. Cadillac should fix this immediately this is a danger to everyone on the road.
Tl* the contact owns a 2014 cadillac srx. The contact stated that while driving at dusk or dawn, the low beam headlamp was inadequate for safe vehicle operation. The vehicle was taken to the local dealer hubbard's cadillac/gmc (901 w. Broadway st. Monticello in) where it was diagnosed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
My headlights are extremely dim. I went and had new lights put in with little to no improvement. After doing my research, I noticed that this is a known issue for cadillac srx 2010-2015. I brought my car into cadillac and they said it was $2,100 to fix it. It's almost as if there are no lights on with my new headlights in there. Cadillac should be replacing the assembly as this is a known issue and a huge safety concern. Oncoming traffic is blinding and I cannot see the lines. My only option is to turn on my brights which is unsafe for the oncoming traffic
When the lights are on dim, you cannot see the road at all. It's like you are not driving with any lights on at all. After only having my car 5 days, I have run off the road twice, had two people pull out in front of me because they did not see me with lights on dim, and almost been hit once. This is a serious safety issues that many owners are facing. My choices to drive my car at time is to only use the high beams which blinds other drivers, risk not being able to see, or have aftermarket headlamps installed. Changing the light bulb did not work.
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