2002 Chevrolet Impala: harsh or hard shifting

Filed Mar 31, 2020 · Engine, Transmission · 135,000 miles · IA

Supposedly the cooling system was fixed in 2003 but it still tells me that my coolant is low and it leaks. I am the second owner of this car and have only had it since september of 2019. Also the transmission has a delayed shift from 1st to second.

Filed Mar 18, 2010 · Steering · 37,464 miles · MO

Tl*the contact owns a 2002 chevrolet impala. While traveling approximately 2 MPH the contact noticed a loud clunking sound coming from outside the vehicle. The vehicle was taken to the dealer who stated that the steering joint shaft needed to be replaced. The vehicle was not serviced at the time of the complaint. The failure mileage was 37464 and the current mileage was 37964.

Filed Apr 15, 2009 · Electrical, Engine · 70,000 miles · WV

2002 chevy impala 3.8l purchased used in dec. 2004 w/ 65,000 miles. Where to begin... Flooding in floorboards due to clog underneath windshield, three sets of rotors/brakes, clunky noise in steering shaft (replaced twice by dealership) still having same problem, catalytic converter replaced after dealership tried to charge me nearly $1000 to replace; covered by gm as harry green chevrolet was 'unaware' of replacement policy?!? New struts, numerous alignments/balances b/c vehicle still shakes and shimmys at 60-65 MPH; must drive about 75-80 MPH just to keep this to a minimum! Bcm replaced twice by dealer, security issues won't allow car to start for 15 mins. Each time, which is very inconvenient. Sooo many problems and complaints with these 'quality' gm vehicles, and yet they do nothing to resolve them, except hold out their hands wanting more $$$ from american taxpayers to keep on making junk! And now the newest of a long line of recalls/problems is that there is a fire hazard for leaking oil on the manifold! All of these vehicles need to be recalled due to the numerous safety concerns and consumers are sick and tired of general motors obvious disregard for safety and reliability!

Filed Nov 14, 2008 · Steering · 5,000 miles · CO

Have a clunking sound with steering. Have read on the internet that at times this problem has caused a lock up and could not steer the car. I have not received a recall notice on this problem and gm knows about it. There is a tsb #01023200 on the car. Don't know what to do the car has 38,000 miles on it and has done this since it was new. Jimmi

Filed Apr 13, 2008 · Steering · TX

Car has approximately 50,000 miles. The steering shaft was serviced under warranty. The steering began to squeal when turning and now there is a clunking noise. There is no slack in the steering. A tie rod end was replaced also when the steering shaft was service. The service manager stated that there was a tech bulletin on the shaft but no recall. This problem definitely should be recalled. Steering failure is a possibility.

Filed Apr 2, 2008 · Steering · 59,926 miles · PA

Tl*the contact owns a 2002 chevrolet impala. The steering makes a clunking noise. The vehicle was taken to a mechanic and the diagnosis was that the steering column rod needed to be replaced. On april 2, 2008, the vehicle was taken to the dealer for inspection prior to a road trip. At that time, the contact was informed that the steering column rod was going to need replacing again soon. He believes that this is a manufacturer defect, in which they should repair. The current mileage was 71,000 and failure mileage was 59,926. Updated 04/22/08. *lj the steering shaft was lubricated. Updated

Filed Nov 17, 2006 · Steering · MD

I have a problem with my 2002 chevy impala. When you turn the steering wheel left or right, there are clunking noises coming from the steering column. The sharper the turn, the worse the problem is. I also hear an intermittent whirring noise when I make turns (the sound is like when you wear a nylon coat, and your sleeves rub against the body of the coat). It is a constant problem, and I am now afraid to drive the car because I'm afraid that I will loosing steering control. I made the mistake of looking at the complaints on this website, and I have found 17 other complaints of this exact issue with 2002 chevy impala vehicles. Now I am really afraid to drive the car. I am planning on getting the first available appointment with the dealer to see if they can resolve the issue. I will have to pay to fix it, of course, since it is no longer under warranty. But I feel that my life is worth the money. However, don't you think that this should be a recall issue by now? How many complaints do you need before you realize that this is a recurring problem that needs to be addressed? I hope that someone doesn't need to be injured or killed before any action is taken. I hope that my additional complaint will help other impala owners get this problem fixed through a recall notice. I'm sure that you would have numerous more complaints about this issue (and others) if more people realized that this complaint procedure was available. Maybe the roads would be safer. Please try to have this issue resolved through a recall notice.

Filed Mar 22, 2006 · Steering · 48,000 miles · MI

Noticeable looseness and "clunk" in steering when turning and/or accelerating from a stop or at low speed. Car had nearly 50,000 miles. How much longer before a loss of steering could occur?

Filed Nov 26, 2005 · Engine, Steering · 62,000 miles · DE

1. Low coolant light was continually on, and it did require coolant at the time, but there was no indication what was happening to the coolant - after 2 weeks of smelling antifreeze within the vehicle, it was then discovered that the coolant was leaking around the lower intake manifold gasket near the bolts and then this LED to the replacement of the gasket itself..it took 8.5 hours of labor and the cost of the new gasket to correct the problem. 2. There is a loud clunking noise in the front end of the vehicle when turning the vehicle at slow speeds...apparently it is the intermediate steering shaft and has been identified by the chevrolet dealer but will not fix the problem for us...they say that there is no recall for this problem, but admit that they have numerous complaints about this and that they have tried to get chevrolet to recall the vehicle because of the complaints from their customers. Both problems that I have listed are a continual problem for many impala owners and I feel as though since they have issued numerous service bulletins to their dealers about both of my complaints, that they are aware of the problems but still refuse to correct them for the consumer. As a consumer I feel as though gm should be investigated and made to fix these problems for all of us 2002 impala owners.

Filed Mar 29, 2005 · Steering · CA

When turning the steering wheel during a slow maneuver, you can hear and feel clunking coming from the steering column. It feels that the steering wheel is becoming loose. I haven't gone to the dealer yet because my warranty expired and seeing soo many complains about it it should be recalled.

Filed Mar 27, 2005 · Steering · MT

Steering clunks when turning or touching the brakes or letting of the brakes and excellerating. I am afraid of a safety problem with this.

Filed Mar 1, 2005 · Steering · DE

Loose/damaged steering column part causes " clunking sound" while turning or braking. Started around 2000 miles-feels like something is loose and I am afraid some day something is going to come off the car! Very insecure feeling. Reported to the dealer several times, but no diagnosis according to the dealer..