Messages for “service side detection system” and “service rear vision system” appear web vehicle is turned on. Side detection system as well as backup camera are both non functional. GM knows about this issue and had a recall/ warranty repair program. however I was never notified to bring my vehicle in to have this repair done, and now I believe it is past the date that was set to have repairs covered. Will be contacting GM to have these things potentially fixed.
Chevrolet Impala backup camera problems
22 of the 10,418 owner complaints about the Chevrolet Impala describe backup camera failure, most of them for the 2015 model year.
- owner complaints
- 22
- worst model year
- 2015
- typical mileage
- 41,600
Is there a fix? There are 3 recalls for this area of the car. See below
By model year
Often reported together
Lane assist 3Water leak 2Loss of power 2Won't start 1Power steering loss 1Key fob 1Collision warning 1Grinding brakes 1
What owners say
The stabiltrac light comes on,sometimes I lose power. Sometimes the back up camera doesn’t work. Sometimes the parking brake light comes on the dash. Then ieverything will suddenly go away and everything is fine,only to have the same problems. This has been happening for months. I took it to the dealer multiple times and they are unable to fix it.
I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.
Taillight gasket failed and leaks water resulting in water leaking into trunk anytime it rains or go through car wash. This caused corrosion to the amplifier shorting it out, there is now no sound or on star available. It also caused the blind spot detection monitor to have issues and no longer work. Upon inspection when the vehicle is running the wires sometimes start smoking white. Dealer said there was no issue, obviously the radio doesn’t work, the screen doesn’t even light up, no backup camera, no sound warning if the forward collision system is engaged, no seatbelt ding, no blinker sounds, no rear detection system or cross traffic warning system.
The hmi module has gone out.this affects the rear view camera and the entire display. Secondly, since then the power steering has also gone out on the car while in motion!! It went out suddenly. Brand new battery still not resolved. These problems are both electrical and seem to be now common problems. Gm should issue recall as this can cause major accident and loss of life. The absence of rear camera makes vehicle out of compliance with the laws stating that all later models should have camera. There is nothing that can cause these problems. It is simply a defect in the electrical system design. These problems cost thousands of dollars to fix and usually don't malfunction till after warranty has expired.
When driving the warning sensor came on on saying power steering and stab track problem. I was on the highway and came inches from an accident. My steering was not normal and found it very hard to steer around car in front of me that slammed on breaks. Then I pulled over to see what was wrong and got warning that front camera wasn't working...I don't have a front camera! Then when I backed out of that driveway it gave warning that my rear camera warning sensors were not working. I'm afraid to drive my car.
The rear window is small and I depend on the back up camera but it is dark and I cannot see a person behind the car -- the dealership says that's the way it's made and gm goes with their dealership -- they're wrong -- tried to get it fixed several times with no luck
Stabilitrack has been messing up since I purchased this vehicle in october 2018. My car is scary to drive. Sometimes its not clear what gear I'm in. The car will not go over 5 miles per hour when the stabilitrack is messing up. The backup camera does not work when the stabilitrack light is on and sometimes it will not go in reverse. I have to wait and keep turning the car off then wait then try to start it. Stabilitrack needs a recall. I could not back out of my parking spot this morning because of the stabilitrack. It feels like the whole motor moved when I tried to reverse. There were no lights on the panel to know what gear I was in but it wad clear it skipped the reverse. When it finaly let me back up after turning the car on and off several times I could only eccelerate 3 miles per hour.
For several months I was having a problem with my side blind zone alert system . During diagnostic testing it would appear to be working. Finally the problem was identified, replaced by the dealership, no cost to me, and replacement is warranted up to 80,000. Now, a week after having the blind zone alert system repaired ,I started my car, and noted my dic , on the instrument cluster went dark, the radio went dead, rear view camera did not work etc, etc. Drove approx. Ten miles, parked vehicle. Approx. A hour later, started vehicle, dic is now working. I'm concerned that the electrical system is faulty. I contacted the dealership, and they stated, since it is now working, there is no way of telling what is wrong, as long as it is working again. I'm concerned that the electrical system will fail again and I may be stranded somewhere. I only have 25,000 miles on my 2015 2lt impala!
2018 chevrolet impala. Consumer writes in regard to problems with image concerning the rearview camera during inclement weather. *as *js
Related recalls
Electrical system
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
- Risk
- If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1‑800‑521‑7300 (Buick), 1-800-458-006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), and 1‑800‑462‑8782 (GMC). GMs number for this recall is 14515.
Recall number 14V614000 · Recall details
Electrical system: ignition
- What is wrong
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
- Risk
- If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
- Remedy
- GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Recall number 14V400000 · Recall details
Electrical system: ignition
- What is wrong
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
- Risk
- If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
- Remedy
- GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1‑800‑521‑7300 (Buick), 1‑800‑458‑8006 (Cadillac), and 1‑800‑222‑1020 (Chevrolet). GM's number for this recall is 14299.
Recall number 14V355000 · Recall details
Questions about the Chevrolet Impala backup camera
Which Chevrolet Impala years have backup camera failure problems?
The model years with the most reports are 2015 (8 complaints), 2014 (7 complaints) and 2018 (3 complaints).
VIN decoder
See the problems and recalls for an exact car
Buying a used Chevrolet Impala?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history