Messages for “service side detection system” and “service rear vision system” appear web vehicle is turned on. Side detection system as well as backup camera are both non functional. GM knows about this issue and had a recall/ warranty repair program. however I was never notified to bring my vehicle in to have this repair done, and now I believe it is past the date that was set to have repairs covered. Will be contacting GM to have these things potentially fixed.
2014 Chevrolet Impala: backup camera failure
7 of the 638 complaints about the 2014 Chevrolet Impala describe backup camera failure.
- owner complaints
- 7
- of this car's complaints
- 1%
- typical mileage
- 45,000
- recalls
- 2
Is there a fix? There are 2 recalls and 349 service bulletins for this area of the car. See below
Backup camera failure by model year
- 20183
- 20172
- 20158
- 20147
- 20112
What owners say
I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.
When driving the warning sensor came on on saying power steering and stab track problem. I was on the highway and came inches from an accident. My steering was not normal and found it very hard to steer around car in front of me that slammed on breaks. Then I pulled over to see what was wrong and got warning that front camera wasn't working...I don't have a front camera! Then when I backed out of that driveway it gave warning that my rear camera warning sensors were not working. I'm afraid to drive my car.
Stabilitrack has been messing up since I purchased this vehicle in october 2018. My car is scary to drive. Sometimes its not clear what gear I'm in. The car will not go over 5 miles per hour when the stabilitrack is messing up. The backup camera does not work when the stabilitrack light is on and sometimes it will not go in reverse. I have to wait and keep turning the car off then wait then try to start it. Stabilitrack needs a recall. I could not back out of my parking spot this morning because of the stabilitrack. It feels like the whole motor moved when I tried to reverse. There were no lights on the panel to know what gear I was in but it wad clear it skipped the reverse. When it finaly let me back up after turning the car on and off several times I could only eccelerate 3 miles per hour.
I have filed a complaint last month about my 2014 chevy impala's side detection system, back up camera warnings, and forward collision systems all not working. Today I am adding that while driving on the freeway in moderate rain doing 55mph, my stabilitrak light came on, ABS light came on and I lost power steering. I did not lose control of my car, but it could have been bad. I called chevy as soon as I got home to file a complaint. I will be bringing it to the dealership tomorrow as I have read other complaints of this happening as well with the next thing to go is the car won't start. This situation is uncalled for in a vehicle with 45,000 miles at a price tag of $35,000, especially when the other issues started happening around d 38,000 miles. Before today, when I started my car the service lights for front camera, park assist, and side detection all lit up. I did not take it to the dealership at that point because I heard it was expensive to fix now I have to as the safety of driving it is severely unstable.
Tl* the contact owns a 2014 chevrolet impala. The contact stated that the rear back up camera failed. The contact stated due to their height that it is more difficult out the rear window. The contact stated that prior to the failure, the colonial south chevrolet dealer located at 361 state rd, north darthmouth, ma performed an unknown repair related to the failure however the failure reoccured. The manufacturer was not notified of the failure. The milege was 37,000. *bf consumer stated the electrical failure was found to be related to mold formed near the amp in the trunk which was caused by a water leak in rear passenger light. This leak was unknown and must have happened while under warranty and had to be a manufacturer defect. Updated 8/23/18
Tl* the contact owns a 2014 chevrolet impala. The contact stated that the infotainment system failed and caused the air conditioner, radio, navigation, speedometer, and onstar to malfunction. As a result, the contact was unable to view the backup camera. In order for the infotainment system to function, the contact had to turn off and restart the vehicle. The vehicle was taken to jerry chevrolet (1940 e joppa rd, baltimore, md 21234), but was not diagnosed or repaired. The contact also stated that the radio was reprogrammed previously at jerry chevrolet dealer for the same failure; however, the failure recurred. The manufacturer was contacted and provided case number: [xxx]. The manufacturer advised the contact to wait until he heard something from the mechanic. The approximate failure mileage was 32,565. ...updated 11/15/17 *bf information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Service bulletins that may apply
- This service bulletin provides information on the proper Reflective High Temperature Heat and/or...
- The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential...
- This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
- This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using...
- This warranty administration bulletin provides policy information on the requirements for 12V battery...
- This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and...
Related recalls
Electrical system
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
- Risk
- If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1‑800‑521‑7300 (Buick), 1-800-458-006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), and 1‑800‑462‑8782 (GMC). GMs number for this recall is 14515.
Recall number 14V614000 · Recall details
Electrical system: ignition
- What is wrong
- This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
- Risk
- If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
- Remedy
- GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1‑800‑521‑7300 (Buick), 1‑800‑458‑8006 (Cadillac), and 1‑800‑222‑1020 (Chevrolet). GM's number for this recall is 14299.
Recall number 14V355000 · Recall details
Questions about the 2014 Chevrolet Impala backup camera
Is backup camera failure a common problem on the 2014 Chevrolet Impala?
7 of 638 owner complaints about the 2014 Chevrolet Impala (1%) mention backup camera failure. The model year with the most reports is 2015.
Is there a recall or service bulletin for this on the 2014 Chevrolet Impala?
There are 2 recalls and 349 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Chevrolet Impala
ABS 68Power steering loss 52Loss of power 46Headlights 44Check engine light 37Stalling 31Grinding brakes 22Hesitation 14Won't start 14Steering lock-up 13Adaptive cruise 12Engine failure 12Jerking 12Warning lights 12Airbag light 11Water leak 11Fire or smoke 8No deployment 7Collision warning 7Fuel gauge 7Door locks 6Knocking 6Lane assist 6Key fob 5
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