Rear vision camera failed from water intrusion. Blank screen. Dealership agreed it was water intrusion and charged $600 dollars to fix. Similar to GM Recall A262554900 and the federal safety agency ID: 26V212 / GM Campaign N262551720 for different Chevrolet models of the same age as this vehicle.
Chevrolet Silverado 1500 screen failure problems
58 of the 18,180 owner complaints about the Chevrolet Silverado 1500 describe screen or infotainment failure, most of them for the 2019 model year.
- owner complaints
- 58
- worst model year
- 2019
- typical mileage
- 36,000
By model year
Often reported together
Backup camera 11Jerking 6Loss of power 5Steering lock-up 4Stalling 4Headlights 4Won't start 3Power steering loss 3
What owners say
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while in Reverse (R), the rear-view camera displayed a blank image. Additionally, the contact stated that the infotainment center glitched. The vehicle was taken to the dealer seventeen times for the failure. The infotainment center and radio module were replaced, and eight software updates were performed; however, the failure recurred and remained persistent. The manufacturer was notified of the failure, and several cases were filed. The failure mileage was approximately 10,000.
The specific cause has not been identified. On XXX6, my 2025 Chevrolet Silverado 1500 Custom LT Trail Boss unexpectedly rolled away while parked and unoccupied, striking another parked vehicle. The truck remains at Modern Chevrolet and is available for inspection. GM/ESIS opened a safety and product liability investigation and is arranging inspection/data retrieval. I parked at Walmart in [XXX], shut the truck off, exited, locked it, and walked away. Shortly afterward, I heard a sound resembling the key-fob-left-inside warning. My key fob was in my pocket, so I returned and saw the truck moving with no driver. Another person and I tried to stop it. I entered through the driver’s door and pressed Start/Stop several times, but it would not start while moving. It continued moving and struck another parked vehicle. Vehicle dropped off on XXX and Modern Chevrolet could not reproduce the incident or identify the cause. The service advisor stated it “came out of gear but don’t know why” and escalated it to GM. GM/ESIS plans to retrieve SDM/airbag data, and I requested any Tech II/MDI scan data. No warning lights, messages, or chimes were observed during the incident. I did not see/hear “SHIFT TO PARK,” and I was able to lock the truck with the key fob outside. In a later controlled test, I left the truck in Drive and shut it off. It displayed “SHIFT TO PARK” and sounded a warning chime. Opening the driver’s door also produced a key-fob-left-inside-type alert, which did not occur on XXX. The truck did not automatically shift to Park or engage the electronic parking brake and slight movement was felt during the test. No further testing occurred by me after XXX. I have also experienced infotainment freezing after software updates and random electronic parking brake application when shutting off, and remains engaged after restart. The truck received an oil change/tire rotation at Modern Chevrolet on XXX. Cause still remains UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Twice under 3200 miles while pulling into driveway on an incline the vehicle shifted to neutral then turned off and began to roll backwards down my driveway. No codes or CEL came on the display read press start to restart engine so I did that and it started and ran normally until it happened again while pulling into driveway. I took vehicle to my local chevy dealer they pulled history codes and saw 8 communication error codes with various areas of vehicle, checked battery and charging, test drove it and said they found nothing wrong with vehicle. This is a safety issue and should be investigated further, very disappointing on a brand new vehicle only 3 months old.
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that the infotainment center intermittently went black, and there was water leaking into the vehicle through the top and lower center of the front windshield and the rear windshield. The vehicle was taken to a dealer, where the rear windshield was replaced without a diagnostic being performed; however, the failures persisted. Additionally, the side view mirrors intermittently failed to unfold when starting the vehicle. The contact stated that while driving approximately 40 MPH, white smoke emitted from the exhaust, the vehicle hesitated, and it lost power. The Check Engine warning light illuminated, along with "Service Electronic Stability Control", "Trailer Brake System", "Steering Assist Reduced", "Service Brake Assist", and "Brake System Failure" messages, and the vehicle failed to exceed 40 MPH. The vehicle was towed to a second dealer, Arcadia Chevrolet Buick (210 S Brevard Ave, Arcadia, FL 34266), where it was diagnosed that the lifter and torque converter had failed. The lifter and torque converter were replaced, and the system was flushed. Approximately 800 miles later, the engine failed again. The vehicle was towed to an independent mechanic, who diagnosed that the torque converter and transmission had fractured. The torque converter and transmission were replaced; however, the warning lights and messages illuminated again, and the vehicle continued to hesitate when driven over 42 MPH. After being parked for a few days, the warning lights were no longer illuminated and the mirrors opened, but the engine hesitation persisted. The vehicle was not further diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
The infotainment system is experiencing a freezing screen, audio spikes, and constant restarts.
All kinds of warning signals come up like 4 wheel drive on, off, roll up and down driver window, no brake pads detected, no washer fluid, service esc, service 4 wheel drive, traction control on and off, radio blacks out, lights dim, feels like rear wheels lock up and release, transmission feels like it's going to shake out of the truck. Dealership sold it like this and was sent back to be fixed and they said it was fixed and I was just stuck with it. They said they fixed the recalls and in fact did not
On 04/16/2026, while driving, vehicle received and completed a software/firmware OTA update. A second update completion prompt was received while still in motion. Shortly after, while stopped at a traffic light, the auto-start/stop system re-engaged and the vehicle appeared to restart normally. Upon stopping to refuel, remote key fob auto-start failed to respond. Vehicle was started manually and driven to the next location. On arrival, remote key fob auto-start failed again. Used interior push-to-start — vehicle started but displayed an active Check Engine Light. Connected vehicle app diagnostic scan of the Engine and Transmission System returned two WARNING flags requiring service: - Transmission System — Schedule Service Now - Engine Electrical System including Charging and Starting System — Schedule Service Now All other scanned systems (Air Induction, Fuel Management, Engine Cooling, Throttle Control, Ignition, Variable Valve Timing, 4WD, Displacement on Demand) returned OK. Both faults appeared immediately following the OTA update. Remote start failure at two consecutive locations and the Check Engine Light activation are directly correlated in timing with the update applied on 04/16/2026. No fault codes have been pulled yet — dealership service appointment pending. This is not the first instance of an issue after updates are applied, between the infotainment system blacking out, rear camera or ADAS not functioning as well as sporadic crackling sound almost like electricity arcing in the engine compartment near the steering column
Truck will shut off then on rapidly when turning left. Alert messages on sensors come on and off as lights flicker on and off. Radio screen will go black randomly or not turn on. AC shuts off and on randomly as well. Very dangerous while driving and you are about to turn left if truck shuts down. This happens at least once a week.
Same problem since 2024 on the silverado infotainment center goes black, radio cuts out. The dealer is hiding this problem from the buyer and not telling them. GM has been working on this for 2 years and they can still sell the truck with an electrical problem. Lemon
Related recalls
Electrical system: 12v/24v/48v battery: cables
- What is wrong
- General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
- Risk
- An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall, increasing the risk of a crash. The intermittent connection could also lead to electrical arcing, which could generate sufficient heat to damage surrounding material, increasing the risk of a fire.
- Remedy
- GM will notify owners, and dealers will inspect for the presence of glue or other contamination at the B+ cable attachment to the alternator and clean the connection and reattach the B+ cable connection, as necessary. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. All services will be performed free of charge. GM issued owners an interim notification on February 4, 2020. GM issued second notice and the recall began March 9, 2019. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑888‑988‑7267. GM's number for this recall is N192273510.
Recall number 19V888000 · Recall details
Questions about the Chevrolet Silverado 1500 screen failure
Which Chevrolet Silverado 1500 years have screen or infotainment failure problems?
The model years with the most reports are 2019 (9 complaints), 2014 (7 complaints) and 2016 (7 complaints).
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