The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while in Reverse (R), the rear-view camera displayed a blank image. Additionally, the contact stated that the infotainment center glitched. The vehicle was taken to the dealer seventeen times for the failure. The infotainment center and radio module were replaced, and eight software updates were performed; however, the failure recurred and remained persistent. The manufacturer was notified of the failure, and several cases were filed. The failure mileage was approximately 10,000.
2022 Chevrolet Silverado 1500: screen or infotainment failure
7 of the 663 complaints about the 2022 Chevrolet Silverado 1500 describe screen or infotainment failure.
- owner complaints
- 7
- of this car's complaints
- 1%
- recalls
- 0
Screen or infotainment failure by model year
What owners say
All kinds of warning signals come up like 4 wheel drive on, off, roll up and down driver window, no brake pads detected, no washer fluid, service esc, service 4 wheel drive, traction control on and off, radio blacks out, lights dim, feels like rear wheels lock up and release, transmission feels like it's going to shake out of the truck. Dealership sold it like this and was sent back to be fixed and they said it was fixed and I was just stuck with it. They said they fixed the recalls and in fact did not
A recurring malfunction occurs with the infotainment/radio and rear backup camera display. The rear backup camera view remains stuck ON while driving forward in DRIVE at speeds over 20 mph, including highway speeds. The system also cycles between screens (including switching to the camera view), and the infotainment freezes and becomes unresponsive (loss of screen/control). Audio playback and hands-free calls become staticky/distorted. These events create a serious driver distraction and safety risk while driving. This has occurred multiple times, including during long-distance driving, and has been significant enough that I have had to pull over to the side of the road multiple times. In multiple incidents, the system did not recover until I pulled a fuse to reset/shut down the system so I could continue driving safely. The unit remains powered ON after the vehicle is turned OFF and exited. There is also a history of battery drain/no-start events requiring jump starts. No warning lights or warning messages are displayed before or during the failure; the system becomes unresponsive and behaves unpredictably. The problem is intermittent and has occurred multiple times over the life of the vehicle, including after a head unit replacement. Dealers have documented the concern on repair orders; during the most recent visit the dealer noted no diagnostic trouble codes (DTCs) stored.
The engine started to shake violently while traveling down the interstate, my speeds reduced against my will. My safety and the safety of others was jeopardized while I'm traveling down an interstate with a minimum speed of 70 mph and my truck speed reduced to 35 mph or less. After an inspection from the dealership, I assumed the responsibility of having the engine rebuilt that cost me thousands of dollars. As the vehicle started to reduce speed is when the onstar alert went off. After having my vehicle for 10 ten days I receive it in worst condition that I gave it to them. Approximately 2 weeks later, the vehicle had to be towed to the dealership which they diagnosed it as needing the throttle body replaced. I allowed the dealership to fix that issue. Upon them returning the vehicle to me, I now have an electrical issue. The dealership stated that they may have crossed wires. The windows would roll down once I locked the vehicle, the door would constantly unlocked while I'm driving and the radio would shut down and restart while driving. The dealership was unable to find the problem so they decided to turn off everything so these I would not have these issues. Now I can smell something burning from time to time while I'm driving.
Since new, this vehicle has had two unresolved safety issues. One of which being the failure of a FMVSS 111 required system - rear vision camera. The two defects are: 1. Service 4WD warning message and inability to use 4WD in inclement weather. This has caused safety concerns for my wife and I when traveling in the winter. 2. Failure of the FMVSS 111 required rear view camera system when in reverse. The display screen goes blank with an error message intermittently when in reverse. Not being able to see behind the vehicle while in reverse has raised safety concerns by both my wife and I in numerous parking situations. The Dealer (Al Serra Chevrolet Grand Blanc MI) has attempted warranty repairs on both issues on 4 service visits: Delivery Date 9/27/2022 1st repair 1/12/2023 2nd repair 11/27/2023 3rd repair 12/19/2023 4th repair 2/27/2023 GM Customer Assistance Case 9-12089878168 2/27/2024 Certified Letter to GM notifying of intent to file for Lemon Law Relief, Final Repair attempt. All 4 repair attempts included the 4WD system failure as well as the Rear View Camera system failure. Many components have been replaced. along with many reprograming attempts of both systems. Both problems return after the Dealer attempts a repair, and have not been successfully repaired to date. The problems first appeared on 1/12/2023. Due to the Camera issue being of such a serious safety hazard, we will not drive the vehicle again until repairs are assured. We cannot risk backing into a pedestrian.
When driving the RADIO goes full volume, then after about 15sec ( and spilling your coffee all over the place) it turns down then the radio screen says restarting. Now 2 issues this is going to blow all of my speakers and no one will warranty it ( cause its not my fault it goes full ON) and the other issue is ... i'm driving at 5am and this thing goes full blast and when your drinking your coffee or anything and this sudden JOLTED IMPACT OF NOISE hits ya scared the crap out of you... this needs to be fixed... it happens like once a month.. very random... but it happens after the truck has sat for a work shift or in the morning but not always in that scenario
Rear camera view intermittently displays a blank or distorted image. This issue occurs almost every time when in reverse. In most occurrences, the screen will alternate between a blank screen with a warning indication and the video display several times within the same occurrence. After the video display reappears, the camera view sometimes freezes and does not display a live feed. These issues contribute to considerable risk and liability when the vehicle is in reverse. This issue is identical to a current recall on another vehicle. Please reference safety recall notice 22S06/ the federal safety agency Recall 22V082 for correlated information. The dealership refuses to acknowledge the issue and it has already contributed to physical damage when backing into my garage.
Service bulletins that may apply
- Condition in which the body-to-chassis ground strap may be corroded
- This service bulletin advises the technician of a possible loose ground that may be causing customer...
- This informational bulletin provides information for dealers/technicians on power folding mirrors do not...
- This service bulletin provides information on the restraint warning lamp being illuminated and the...
- This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to...
- This service bulletin provides information on the proper Reflective High Temperature Heat and/or...
- The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential...
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
Related recalls
No recalls on record for this model year.
Questions about the 2022 Chevrolet Silverado 1500 screen failure
Is screen or infotainment failure a common problem on the 2022 Chevrolet Silverado 1500?
7 of 663 owner complaints about the 2022 Chevrolet Silverado 1500 (1%) mention screen or infotainment failure. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2022 Chevrolet Silverado 1500?
There are 0 recalls and 247 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2022 Chevrolet Silverado 1500
Engine failure 135Check engine light 95Loss of power 64Stalling 41Knocking 38Won't shift 35Jerking 31Won't start 28Transmission failure 24Harsh shifting 19Fuel pump 17Oil consumption 16Shudder 16Misfire 15Backup camera 14Battery drain 12Grinding brakes 12Headlights 12Brake failure 11Slipping 11Hesitation 9Collision warning 8Fire or smoke 8Lane assist 8Warning lights 8Adaptive cruise 7Key fob 6Sudden acceleration 6Power steering loss 5
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