This has almost caused us to get in an accident several times now. While driving and taking a curve or while gradually turning, the power steering failed. The steering wheel was extremely difficult to turn, and my wife could barely turn it. The message “Steering Assist Reduced – Drive with Care” was displayed. When we pulled over and turned off the engine, and then later re-started the Suburban, the power steering worked again. The dealer conducted a diagnostic on it and could not find the problem at first. They later said the Power Steering Gear needed to be replaced. This is a very dangerous problem.
2015 Chevrolet Suburban: loss of power steering
25 of the 432 complaints about the 2015 Chevrolet Suburban describe loss of power steering.
- owner complaints
- 25
- of this car's complaints
- 6%
- typical mileage
- 81,000
- recalls
- 2
Is there a fix? There are 2 recalls and 37 service bulletins for this area of the car. See below
Loss of power steering by model year
What owners say
While driving at highway speeds my vehicle lost steering the radio and the hvac turned off. I had abs and brake lights on the dash as well as a service stabilitrac message. The vehicle completely shutoff and I almost had an auto accident. I have not taken it anywhere as I’m to afraid to drive it for fear of having an accident.
On at or about November 1, 2025, I experienced a sudden loss of power steering. I was backing up in a parking and experienced a complete power steering failure. Since that date, it has failed multiple times. There was a recall on the EPS Module in 2015. I have contacted a dealer, they could not find a recall for any power steering issues, when there clearly has been. If there has been a recall for the steering of the same model and make and year, and is clearly a SAFETY ISSUE, this recall in 2015 should cover my vehicle also. I was under the assumption that my vehicle was low on power steering fluid. Proceed to look for power steering pump to check fluid level, no reservoir! Start to investigate, find out I have an Electric Power Assist Motor, and an electric module that can not be replaced when it fails, the entire assembly has to be replaced, no way to replace fluid! I’m in the process of getting an estimate of repair as of 11/25/ 2025. There was no indication of any kind, of possibly failure! There is no data stored in the computer indicating any failure, electrical or otherwise!
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving approximately 35 MPH and attempting to make a left or right turn, the vehicle lost motive power. The contact stated that the failure was intermittent but has been recurred more frequently at slow speeds. The vehicle was not able to be restarted. The vehicle was towed to a local dealer however, no failure was found. The contact stated that the failure reoccurred, and the local dealer was not able to duplicate the failure. The local dealer suggested that the battery needed to be replaced. The battery was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic and remained with the independent mechanic. The vehicle was not repaired. The contact related the failure with the federal safety agency Manufacturer Communication Number: N212333901 (Loss of Power Steering Assist). The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Vehicle lost power steering turning a tight left into a parking space at a low speed on 5/18/2024. A second later, the engine and all electrical in the vehicle went dead. The steering locked and nothing electrical in the vehicle was functional. Based on the online information and comments found, this is a significant problem with the 2015 Suburban. The GMC recall number is 14743. The recall was for replacement of the power steering assist motor kit. When I look up my vehicle on the recall listing there are no recalls for my vehicle. There is an obvious problem which is effecting these vehicles and dealers shouldn't question the safety implications of steering and engine failure while the vehicle is moving.
The power steering locks up at random times while I am driving my vehicle. It seems to be temporary loss of power steering because it eventually starts working again. It feels almost impossible to turn the car when this happens. I searched online and found there had been a recall on the EPS (Electric Power Steering) for this exact issue. I called the local dealership, they told me after searching my vin that the recall had already taken place in 2019. The repair or recall that was done did not fix the problem.
Vehicle loses power steering when turning at slow speeds which was part of a recall from 2018. Reflashing the module didn't fix the issue and has been doing it again for a year now except that now it occasionally loses power as well and has twice lost power while I was turning and oncoming traffic coming at me. GM is saying it is not the same issue as the prior recall, but I disagree and that the work done prior didn't fix the safety hazard. An 8 year old vehicle shouldn't be losing power while driving to where the battery cables have to all be replaced. That should have been the work GM did back when they first put out the recall for the loss of power steering.
Driving at a slow speed and lost power steering due to faulty power steering module Went into oncoming traffic and drove off road to avoid collision. Recalled 3 years ago for software update but problem happened again and gm would not cover repair
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving under 5 MPH and pulling into a parking spot, the steering wheel started to feel tight. The contact stated that the power steering warning light illuminated and was flickering on and off before the vehicle lost power steering functionality. The contact stated that the failure lasted for approximately 5 seconds and then returned to normal operation. The contact became aware of the federal safety agency Campaign Number: 18V586000 (Steering) and linked it to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure and the contact was informed to wait for the recall notification to arrive in the mail. The approximate failure mileage was 80,000.
Over 600 miles from home. Started vehicle and " Service power steering- drive with care" message shows. No power steering. Recall performed previously. Attempted to drive. Within 15 miles power steering came back while traveling 55 mph. The next morning in the rain a repeat. This is a very heavy vehicle with 6 passengers. Hard enough to maneuver with power steering on bag roads. GM knows there is a problem but like most big companies, they pay off people to avoid fixing issues. Search online and see.
At slow speeds when turning I get loss of steering, service stabilatrak and service park assist as well as truck dies and I lose the radio.
This happened on 2 occasions. First incident was on 2/14/2020, power steering went out and was unable to turn steering wheel. Had taken to chevrolet dealership locally and they put on computer and showed low voltage. They assured me it was the batter and that I need an AC delco battery and that would resolve the issue. Even had them hook it back to computer to make sure nothing was popping up wrong and to assure it was just battery. They did and nothing showed wrong after changing batter. I went out of town over the weekend trusting their judgment, with my children. Then on 2/20/2020 it happened again! It was taken again and had 9 things showing wrong on the computer. They now are saying it is the power steering gear.I believe this is an issue that needs to be recalled before someone is hurt. I trusted that it was just the battery. I could have hurt someone, my children, if it had happened and I could not turn the wheel to avoid an accident. I was told that the part is on backorder. I think that says enough if they have it on backorder, there is a problem. Thankfully both times I was able to get it taken to the chevrolet place safely without injury. Both times it was stopped, once at a red light and second parked and had gotten out for maybe 3 minutes and it popped up on the screen when I got back in vehicle.
Service bulletins that may apply
- Steering
- This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be...
- This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the...
- This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with...
- Steering
- This technical bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of...
- Steering
- Steering
Related recalls
Steering: electric power assist system
- What is wrong
- General Motors LLC (GM) is recalling certain 2015 Chevrolet Silverado 1500, Tahoe and Suburban, GMC Sierra 1500 and Yukon, and Cadillac Escalade vehicles. Electric power steering (EPS) assist may be lost momentarily, followed by a sudden return of EPS assist.
- Risk
- If EPS assist is lost and then suddenly returns, the driver may have difficulty steering the vehicle, especially at low speeds, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will update the EPS module software, free of charge. The recall began October 12, 2018. Owners may contact Cadillac customer service at 1‑800‑458‑8006, Chevrolet customer service at 1‑800‑222‑1020 and GMC customer service at 1‑800‑462‑8782. GM's number for this recall is 18289.
Recall number 18V586000 · Recall details
Steering: electric power assist system
- What is wrong
- General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Silverado, Suburban, Tahoe, GMC Sierra, and Yukon XL vehicles, equipped with electric power steering (EPS). Due to a problem with the EPS module, the affected vehicles may experience a sudden loss of power steering assist during vehicle operation.
- Risk
- An unexpected loss of power steering increases the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the power steering assist motor kit, free of charge. The recall began on November 17, 2014. Owners may contact GM customer service at 1‑800‑222‑1020 (Chevrolet), or 1‑800‑462‑8782 (GMC). GM's number for this recall is 14743.
Recall number 14V719000 · Recall details
Questions about the 2015 Chevrolet Suburban power steering loss
Is loss of power steering a common problem on the 2015 Chevrolet Suburban?
25 of 432 owner complaints about the 2015 Chevrolet Suburban (6%) mention loss of power steering. The model year with the most reports is 2015.
Is there a recall or service bulletin for this on the 2015 Chevrolet Suburban?
There are 2 recalls and 37 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Chevrolet Suburban
Brake failure 25Loss of power 23Check engine light 17Fuel leak 11Stalling 11Spongy pedal 10Transmission failure 9Grinding brakes 8Steering lock-up 8ABS 7Fuel smell 7Headlights 7Engine failure 6Fire or smoke 6Hesitation 6Water leak 6Adaptive cruise 5No deployment 5Fuel pump 5Jerking 5
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