2021 Chrysler Pacifica technical service bulletins
676 technical service bulletins and manufacturer communications cover the 2021 Chrysler Pacifica.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Note: Document released 10/2/2026
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
- Hose and tube - EGR coolant
- Backup Camera Poor Image Quality Inspection
- Calibration Requirements For The Power Sliding Door Module (PSDM).
- Power Liftgate Intermittently Inoperative
- Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
- Heater - electric coolant
- Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
- Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- Power Liftgate Intermittently Inoperative
- Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
- Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.
- Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays...
- Switch - liftgate
- Instrument Panel Cluster (IPC) Flicker Turn By Turn The
- If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP...
- Door Latch, Handle And Ajar Additional Service Information.
- Flash: Power Sliding Door Module (PSDM) System Updates Customers must experience a Malfunction Indicator...
- The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would...
- Hood Ajar Message On Cluster.
- The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.
- Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp...
- Creaking/Groaning Noise Coming from The Front End
- Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00,...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Speaker - none
- Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL)...
- Fleet Campaign Parts Ordering Process (03D)
- Water pump
- Harman R1H Uconnect 5 Radio Software Flash Error Codes
- Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs...
- The Handsfree Kick Feature Does Not Work Or Works Intermittently.
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
- Actuator - transfer case
- Water Pump & Chain Case Cover
- Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist...
- Verify "Z" part number availability
- Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
- Intermittent Uconnect Box Requires Service Message
- Engine Oil Leak
- Module - steering control & column
- 948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator...
- Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3...
- Noise From Front End While Steering Or Turning The Steering Wheel.
- Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp...
- Exterior Front Lamps Condensation Clearing Procedure Some customers may report that on occasion vehicle...
- Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- Door speaker Inoperative or No Sound
- Engine Rattle Noise
- Tire Pressure Monitor (TPM) Service Information
- Decreased Remote Start And RKE Range
- When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order...
- Telematics Box Module Verify Z part number availability
- Power Sliding Door Inoperative or Intermittently Will Not Open or Close
- Adjuster
- 1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
- Vibration From Engine Or Powertrain
- Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts
- Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a...
- Power Sliding Door Will Not Power Open And/Or Close Automatically.
- Washer Light On And Will Not Turn Off After Adding Washer Solvent."
- 3.6L psu
- Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist...
- AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
- 3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has...
- Display Verify Z part number availability
- Misfire DTCs, Rough Idle, Valvetrain Noise
- Applique - b & c pillar
- Canister
- Engine Noise
- Apple CarPlay Does Not Complete The First Initial Wireless Connection.
- Horn and bracket - none
- 3.6L psu
- Valve - fuel vapor
- Uconnect Box Require Service Message
- Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.37 to 4.38 Customers may...
- Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be...
- 3.6L psu
- Reservoir - coolant
- Internal Transmission Wiring Connector Short Warranty Extension XN1
- Fuel vapor canister filter evap
- Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please...
- Reverse View Camera Inoperative After Recent Repair
- Switch and bezel - front door
- Module - inverter
- After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for...
- Updated Front Hub Nut Torque Specification There are no Customer Symptoms for
- Liftgate Inoperative And Or Intermittently Will Not Open Or Close.
- Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator...
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- 2 nd Row Seat Does Not Fold Using Easy Entry Handle.
- Motor - blower with wheel
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes...
- Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close
- Suspected Engine Coolant Leak
- Module - telematics
- Checking Radio Software Level On A VP2 Radio
- 3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not...
- 3rd Row Seat Headrest Will Not Stay Up On 60% Seat."
- Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 4.34 and 4.36 to 4.37...
- Brush - vacuum
- HCP Stuck In Plant Mode
- Pump water
- Electric Mode Temporarily Unavailable, Cluster Message Displayed Vehicle in Fuel Oil Refresh Mode (FORM)
- Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code
- Revised Customer Satisfaction Notification Y40 ? Control Module Software Updates
- Navigation (NAV) Reboot When MOTA Fails The
- Customer Satisfaction Notification Y40 Control Module Software Updates
- International Warranty Bulletin ID-24-01 (XN1) eFlite Si-eVT Transmission Certain 2017
- Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction...
- Radio Navigation Displays Message ?No Maps Available?
- Spring Front Upr
- Vehicle Only Runs in Gas Mode, Will Not Go into Electric Mode with or Without the MIL Lamp On
- Verifying Camshaft Diagnosis
- Uconnect 5 Voice Recognition Options
- Check Charge Cable" Message Appears on Cluster
- Humming Noise Through Speakers While Vehicle Is Off
- Water Leak At Upper D-pillar Or Liftgate Area
- Switch and bezel
- Camera
- Lifter
- Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair...
- Wireless Qi Charger Not Charging
- PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak
- Suspected engine coolant leak.
- Warranty Bulletin D-16-03
- FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage
- Malfunction Indicator Lamp Illuminated
- A/C Diagnostic LOP Change
- Warranty Bulletin D-22-17
- FCA Caribbean Warranty Bulletin ID-22-23
- Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction...
- Radio Firmware Over The Air (FOTA) Update from R16.28 or R17.98 to R17.99 Software Version Customers may...
- Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 4.29C to 4.36 Customers...
- Apple CarPlay Does Not Work Or Not Connecting
- Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review...
- Customer Satisfaction Notification ZD7
- Power Sliding Door Will Not Open And Or Close.
- USB Hub In-Operable
- Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ?...
- Warranty Bulletin D-22-17
- FCA Caribbean Warranty Bulletin ID-22-23
- Customer Satisfaction Notification 81A
- A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
- Customer Satisfaction Notification ZD7
- Rear Seat Entertainment Tab On Radio Intermittently Disappears
- Cluster message displayed.
- MIL lamp-on. Engine noise, rattle
- Water Quality When Mixed With Engine Coolant
- Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating
- Check Charge Cable" Message Appears On Cluster
- Rocker arm assy - roller rocker
- PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300...
- Malfunction Indicator Lamp Illuminated
- Mirror
- Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of...
- WiTECH Small Leak Verification Test (SLVT)
- Uconnect Box Error Message With Active Or Stored Diagnostic Trouble Codes (DTC) B22A9-96, B1570-93, B1E21-96
- Warranty Bulletin D-23-07 (XE1) Eflite Si-eVT Transmission
- Fca caribbean warranty bulletin
- Adapter
- Hybrid Pages Not Updating Properly
- Adapter
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
- Integrated Dual Charging Module Before replacing the IDCM part please follow the appropriate service...
- Washer Light On And Will Not Turn Off After Adding Washer Solvent.
- Warranty Bulletin D-22-17 2017?2023 (Current) Chrysler Pacifica (RU) and 2013?2016 Chrysler Town &...
- Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges...
- Telematic box module 2
- Base Headlamp Bright, Base Headlamp Black
- Electric Vehicle Mode Unavailable
- No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement
- Customer Satisfaction Notification Z76 Electric Vehicle Mode Unavailable
- Uconnect Box Error Message On Radio Screen And Diagnostic Trouble Code (DTC) code B22A9-96 Set
- Approved Use of Weld Through Primers
- Battery Drain Suspected or "Identified" From USB or Media Hub
- Calibrating Central Vision Processing Module (CVPM) Front Camera After Replacement
- Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the...
- No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
- Camera
- Flash: Body Control Module (BCM) Updates
- Flash: Powertrain Control Module (PCM) Updates
- Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve...
- Battery Coolant Level Sensor, Battery Coolant Bottle Pacfica Hybrid only
- : Wireless Charging Pad Slow Wireless Charging, No Wireless Charging
- Security Gateway (SGW) Module Theory and Operation
- An incorrect PDF document S228A000004 Rev. A
- U0184 Loss Communication With Radio Setting In Multiple Modules
- Latch
- Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short DTC B1560-11, B1560-13,...
- Uconnect Box Error Message On Radio Screen And DTC code B22A9-96 Set
- Left Side Sun Visor Appears Loose.
- Electronic Vehicle Information Center (EVIC) LCD Display is Blank
- Manual Park Release Cable If customer comes into the dealership with their vehicle unable to shift into...
- Valve Cover Gasket If you are experiencing a right valve cover leak and plan on replacing only the gasket, the
- Flash: Powertrain Control Module (PCM) Updates
- Latch
- Blind Spot System False Alerts
- Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36...
- Customer Satisfaction Notification Y97 Hub Bolts
- Wireless Android Auto Or Apple CarPlay Intermittent Operation From Interference
- If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
- Front Door Is Over Flush To The Sliding Door
- Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36...
- Chrysler pacifica (RU) MY2017-21 electric coolant heater
- Vehicle Only Runs In Gas Mode, Will Not Go Into Electric Mode With Or Without MIL Lamp On
- Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any...
- Cluster Lamp Out Message, Front Parking Lamp Or Fog Lamp Left Or Right Inoperative, Ambient Air...
- Heater
- No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
- No Crank No Start
- Latch
- The Customer Has Difficulty When Opening Or Closing The Power Liftgate
- Flash: Powertrain Control Module (PCM) Updates
- Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates
- Flash: Powertrain Control Module (PCM) Updates
- Interior Lamps Have A Momentary Delay After Opening A Door
- Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation...
- Flash: Memory Seat Module (MSM) and Memory Seat Module Passenger (MSMP) Updates
- Uconnect Box Requires Service Message
- Radio Over The Air Software Version Updates
- Creak Noise Coming From Integrated Center Stack Or Radio Bezel Area
- Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
- Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
- Squeak Noise Opening Front Doors
- Battery Of Uconnect Box Is Temporarily Low Popup Message
- Hands Free Power Sliding Door And Or Liftgate Function Difficult To Use Or Intermittent Operation
- Hands Free Sliding Door Sensors Blocked Wash Under Vehicle Message On Cluster
- Customer Satisfaction Notification Y25 Radio Software Update
- BEV/Hybrid
- Engine Misfire and Rough Running Engine
- SI-eVT Transmission
- Csn Y50
- Flash: Display Screen Module (DSM) System Updates
- Flash: Adaptive Cruise Control (ACC) Module Enhancements
- Pentastar Upgrade Oil Fill Level after an Oil Change
- Buzz Or Rattle From Subwoofer Area Of Vehicle
- KeySense Feature Settings And KeySense PIN Resetting
- Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
- R1H Missing Connectivity Info In The Radio (Found In TBM)
- User Is Unable To Create A New Profile In The R1H Radio Uconnect 5
- Customer Satisfaction Notification Y50 Power Liftgate
- Check Software Level On R1 Harman Radio
- Grille
- Radio Requires Theft Code To Unlock It At PDI
- Head unit button stuck DTC code B14DA-2A
- Grille
- No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00
- Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement...
- High Voltage Battery Installed, New Power Pack Unit/BPCM, No High Voltage Output From Hybrid Battery, No DTC?s
- Hub and bearing - wheel
- U11E9 Lost Communication With AGS Active Grille Shutter, Malfunction Indicator Lamp MIL Illuminated
- Grille
- U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
- Base - floor console
- Latch - front door
- R1 radio codes B15A1-00, B1431-00 or U3033-00 May Be Present
- Flash: Display Screen Module (DSM) System Updates
- Camshaft - intake
- MIL (Malfunction Indicator Lamp) Illuminated, P2067 Fuel Level Sensor 2 Circuit Low
- Muffler and tailpipe ? exhaust
- Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System
- Customer complaint includes a Mil-on condition
- Glass - sunroof
- CEL Check Engine Lamp Comes On, U11E9 Lost Communication With AGS Active Grill Shutter, Vehicle Not...
- No Phone Connected Message Displayed Or Customers Phone Book Does Not Load
- Customer Complaint May Include Engine Oil Leak Or Consumption
- Radio Enhancements
- CEL (Check Engine Lamp) Comes On, U11E9 Lost Communication With AGS (Active Grill Shutter), Vehicle Not...
- Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program
- Tube - turbo water feed
- Rear Seatback Video Screen Goes Black When Selecting a Game Application
- Flash: Power Liftgate Module PLGM Enhancements
- Incorrect USB Contents Are Displayed On The Radio Display
- Flash: Power Liftgate Module (PLGM) Enhancements
- Media Source Had No Sources Displayed And No Audio On Startup
- Radio Screen Freeze, Blank Screen And Reset
- MIL Malfunction Indicator Lamp Illuminated, P2067 Fuel Level Sensor 2 Circuit Low
- Camera / applique
- Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection,...
- Radio Reboot Continually
- Customer complains of a MIL-on condition
- Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
- Flash: Powertrain Control Module (PCM) Updates
- Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates
- Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates
- Radio Enhancements
- Radio Volume Uncontrollable Or Changing On Its Own
- Customer Satisfaction Notification Y23 Powertrain Control Module Software
- Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active In The HCP
- Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
- Remote Key Fobs Only Work In Close Range
- Rolling Auto Door Locks Stopped Operating After Recent Service Repairs
- ACC Not Available Message Instrument Cluster
- Flash: Powertrain Control Module (PCM) Updates
- Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
- Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
- Transmission Will Not Engage Into Gear
- Camera
- No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle,...
- Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
- Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
- Battery Tester Warranty Code Procedures, Medtronic Update Process
- Wired Apple CarPlay Inoperative
- Steering System Inspection After a Collision
- Radio Displays Android Recovery Message
- Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles
- Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up
- Uconnect 5 R1 Clock Time Not Accurate
- Customer complaint may include engine oil leak/consumption.
- Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program
- Outside Power Fold Rearview Mirror Appears Loose Or Shakes
- UBN, UEN, UBG and UEG Radio Over The Air Software Version Updates
- Customer Satisfaction Notification Y12 Automatic Headlamps
- Flash: Heating, Ventilation and Air Conditioning (HVAC) Module Updates
- A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light...
- Uconnect 5 Apple CarPlay And Android Auto Troubleshooting
- Mopar Overhead Multimedia Player (OMP) Enhancements
- Door Control Module Window Inoperative
- Rear Liftgate Door Trim Panel Dome Lamp Does Illuminate
- Carpet
- All-Weather Floor (Rubber) Mats There 3 All Weather Mats kits currently released for RU 82214515A$ Mat,...
- Vehicle Will Not Turn On Or Start
- Multiple Electrical Issues, No Start No Crank, Battery Lamp On, Power Sliding Doors, Power Seat Functions...
- B2500-01 B2500-07
- R1 Radio, Sales Codes UBN, UEN, UBG, UEG, UFN, UFG With DTC?s B1498-13, B1408-13, B140C-13, B1431-00
- Sliding Door Contacts Quarter Window Trim Molding
- Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System
- Temperature Setting Will Jump To Full Hot Or Cold On Radio Display
- Cooling Fan Runs At High Speed
- Interior Camera Module, ICM1, Red On wiTECH Topology
- Telematics Box Module (TBM2) Code B1561-11 Cellular Antenna 2-Circuit Short To Ground, B1561-13 Cellular...
- Code B156D-00 Low Voltage Differential Signal LVDS Video Cable Stored
- Windshield
- FamCam Display Is Black And White
- 3.6L Pentastar Upgrade Spark Plug Internal Crack
- Assist Hard Button Inoperative And Apps Intermittent Functionality
- Driver Or Passenger Power Windows Do Not Go Up Or Down
- Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows are inoperative
- HVAC Module Sets B160F Twilight/Ambient Light Sensor Input
- TBM (Telematics Box Module), DTC U0100-00 Lost Communication With ECM/PCM
- Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
- Ambient Air Temperature Connector Loose
- D-20-13 star
- Passenger Seat Rear Video Screen Has Horizontal Lines When Playing A DVD Through The External Disc Module
- USB port
- Service Hybrid Electrical System Displayed
- Service Shifter Is Displayed In the EVIC
- No Start, Start Stop Inoperative, Cluster Messages to Service Shifter or Service Start Stop System
- EV Mode Unavailable, Cluster Message Displayed Vehicle In Fuel And Oil Refresh Mode
- Magnesium Inner Liftgate Repair And Appearance Characteristics
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