2015 Chrysler Town and Country: airbags did not deploy in a crash

Filed Jul 20, 2024 · Seats · VA

I parked my car in the driveway, turned off the engine and exited the vehicle. Before I closed the driver's side door, the front right headrest went off like the vehicle was in an accident. The corresponding air bag did not deploy. I inspected the headrest noticing pieces of plastic had broken off and others were bent. I attempted to reset the headset following the recommended procedure. Because of the broken/bent pieces of plastic, the headrest cannot be reset.

Filed Sep 5, 2022 · Airbags, Seats · MO

Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.

Filed Oct 17, 2017 · Airbags, Seat belts · 38,000 miles · MD · crash

Tl* the contact owns a 2015 chrysler town and country. While driving approximately 15 MPH, the preceding vehicle stopped abruptly. As a result, the contact crashed into a speed limit sign and the seat belt locked up. There were no injuries and a police report was not filed. The air bags did not deploy. The vehicle was slightly damaged, but was drivable. The contact was able to unlatch the seat belt; however, the seat belt did not retract. The vehicle was taken to the dealer (tate chrysler, glen burnie, md, 410‑863‑5530) where it was diagnosed that the seat belt needed to be replaced. Additionally, while driving with a front seat passenger to pick up the replacement seat belt, the front passenger seat belt was locked and the front passenger air bag indicator illuminated. The dealer was not contacted and the manufacturer was not made aware of the failures. The vehicle was not repaired. The failure mileage was approximately 38,000.

Filed Aug 4, 2017 · Airbags, Seat belts · 37,000 miles · NJ · crash

Tl* the contact owns a 2015 chrysler town and country. While driving 55 MPH, the vehicle hydroplaned and crashed into the intersection on the road. All the air bags failed to deploy. The contact also stated that the passenger side seat belt failed to lock. A police report was filed. There were no injuries. The vehicle was towed to stew's auto body and towing inc. (located at 276 w washington ave, washington, nj 07882; (908) 689-1993), but was not diagnosed or repaired. The manufacturer was contacted at 800‑334‑9200 and stated that the angle of the impact determined that the air bags should not deploy. The manufacturer was made aware of the failure and provided case number: 31944170. The approximate failure mileage was 37,000.

Filed Jan 5, 2017 · Airbags · 88,000 miles · TX · crash · 1 injury

Tl* the contact owned a 2015 chrysler town and country. While idling at a stop sign, another vehicle crashed into the rear of the contact's vehicle. The air bags did not deploy. A police report was filed. There was one injury that required medical attention. The vehicle was towed and was deemed destroyed. The manufacturer was notified of the failure. The failure mileage was 88,000.