The driver's side, sliding door will not open manually or (using automatic) from inside of vehicle or outside of vehicle, or with the remote key. Door is stuck closed like it's jammed. I am very careful with my doors, and tell everyone not to slam them hard. I don't trust this doors safety.
2015 Chrysler Town and Country: doors won't lock, open or latch
15 of the 383 complaints about the 2015 Chrysler Town and Country describe doors won't lock, open or latch.
- owner complaints
- 15
- of this car's complaints
- 4%
- typical mileage
- 58,000
- recalls
- 0
Is there a fix? 1 service bulletin covers this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
Driver side rear sliding door lock doesn't work. The door makes a loud buzzing noise and does not unlock. The door can be unlocked manually with force. There is already a manufacturer recall for this exact same condition and part, but doesn't cover my car. My car was built 72 days prior to the start of the covered equipment, but is showing the exact same issues as those covered.
The contact owns a 2015 Chrysler Town and Country. The contact stated while the vehicle was parked, the rear driver’s side and rear passenger’s side doors were inoperable while depressing the unlock button or attempting to exit the vehicle manually. The contact stated that the children seated in the rear of the vehicle had to go over to the front driver’s or front passenger’s side seats to exit the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic and the independent mechanic made the contact aware of TSB Number: D21-15; and informed the contact that the vehicle was under warranty. The contact was informed that the door lock actuators on the rear driver’s side and passenger’s side doors were faulty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the TSB. The failure mileage was approximately 115,000.
The sliding passenger door locks when the other doors are unlocked. But when you lock the car that door is not locked so we have to keep the kiddie lock on and not use it and sometimes we have to open it manually. The kiddie locks automatically comes on when the door closes.
Right rear door lock not functioning. Door does not lock electrically or manually.
The sliding door on the passenger side has issues with the door lock actuator. It buzzes when unlocking and locking.
The passenger side sliding door has started intermittently not closing/latching completely whether closed manually or using automatic closure. The door will close but report as open either immediately or sometimes randomly while driving down the road. I know because the door ajar sign is lit, it makes a door open noise, and the overhead lights will even turn on. This could last seconds or minutes. I have had success closing the door manually multiple times, but I can't stop every 5 minutes on a longer trip. You can hear the motor continuously trying to close but will not latch. I have not been able to replicate for dealer, but searching online demonstrates other users are having this complaint. This also seems to happen more during warmer weather. I worry that a failure of the door latching mechanism could cause safety features to not perform correctly during a collision.
The passenger right side sliding door locking mechanism has failed. It makes a very loud rattling / ratcheting sound when the door closes automatically. No warning lamps or messages indicating a failure. Date first noticed was June 22, 2022. The problem was reproduced and confirmed by an independent service center. We have been told the local Chrysler Dealer is backed up for months due to lack of Service Staff. The concern is for the safety of passengers in that the lock is not working properly and the door could open or possibly jam in an accident situation. We have been informed by others in the community that the Dealer has been known to confiscate vehicles that have recalls that they do not have parts or people to repair. Vehicles are kept behind a locked fence. This seems illegal. This vehicle is needed and can't be given up or seized by a dealer. No loaner vehicles.
The passenger side sliding door will not latch closed in hot weather. It continuously tries to close but doesn’t latch. This has been happening for years. Now it is starting to do this while driving when the door is not even being opened or closed. The overhead lights come on and the door ajar symbol flashes and dings. It will continue to do this for 20 minutes or more while the door continuously tries to close. I have two children and feel that this is a safety issue because the door is not secure while driving. I have not yet taken it to a dealer because I have read online that tons of people have this problem and dealers haven’t been able to find a cause.
The passenger side sliding door actuator is going bad and is failing to unlock making this vehicle hazardous for my children who sit in the back seat. When the actuator fails, the door will not unlock and subsequently will not open making exiting the vehicle in an emergency much more difficult for rear seat passengers.
Door lock buzzes when opening locks on automatic lock. Passenger side sliding door. Car is stationary, parked and opening doors while locked.
The passenger door lock actuator does not function correctly and does not reliably lock the door. This started on 12/02/2019 and the vehicle had only 35000 miles on it. Doors that do not lock when the vehicle is in motion is an extreme danger and should be resolved by chrysler.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2015 Chrysler Town and Country door locks
Is doors won't lock, open or latch a common problem on the 2015 Chrysler Town and Country?
15 of 383 owner complaints about the 2015 Chrysler Town and Country (4%) mention doors won't lock, open or latch. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2015 Chrysler Town and Country?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Chrysler Town and Country
Check engine light 32Transmission failure 27Stalling 21Loss of power 18Whining noise 13Jerking 11Slipping 10Won't shift 10Engine failure 9Sudden acceleration 9Adaptive cruise 8Power steering loss 8Headlights 7Misfire 7Knocking 6Wipers 6No deployment 5Hesitation 5
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