The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passenger’s and driver’s side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
Chrysler Town and Country door locks problems
340 of the 13,494 owner complaints about the Chrysler Town and Country describe doors won't lock, open or latch, most of them for the 2016 model year.
- owner complaints
- 340
- worst model year
- 2016
- typical repair cost reported
- $700
- typical mileage
- 70,000
Is there a fix? There are 2 recalls for this area of the car. See below
By model year
Often reported together
Wipers 32Key fob 22Stalling 15Headlights 15Won't start 13Fire or smoke 10Airbag light 9Check engine light 8
What owners say
First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit / enter van. Scheduled to go in for failed latch replacement at Chrysler dealer. Approximately 9 years old and roughly 63,000 miles. Either one of these unexpected failed door latch incidents could have led to injury or possibly death.
The passenger sliding door won't open
The contact owns a 2010 Chrysler Town And Country. The contact stated that while driving on a highway at 45 MPH, the driver's side door caught on fire from the vent window switch. No warning lights were illuminated. The contact stated that she proceeded to drive the vehicle to the residence. The contact was able to reach her residence in time to exit the vehicle, and to call her husband who quickly rushed over to extinguish the fire. A fire department report was not filed. The contact stated that the door latch was melted and the door was no longer lockable. The contact mentioned during the failure she inhaled smoke and was coughing but no physical injuries were sustained. The contact received medical attention for her smoke inhalation. The local dealer was contacted and the contact was advised that the soonest appointment available for a diagnostic was early next year. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 114,633.
The driver's side, sliding door will not open manually or (using automatic) from inside of vehicle or outside of vehicle, or with the remote key. Door is stuck closed like it's jammed. I am very careful with my doors, and tell everyone not to slam them hard. I don't trust this doors safety.
Driver side rear sliding door lock doesn't work. The door makes a loud buzzing noise and does not unlock. The door can be unlocked manually with force. There is already a manufacturer recall for this exact same condition and part, but doesn't cover my car. My car was built 72 days prior to the start of the covered equipment, but is showing the exact same issues as those covered.
Righ passenger side door making a buzzing sound when locking/unlocking sliding door. Door will not open. Just bought car yesterday, 9/14/24
The contact owns a 2015 Chrysler Town and Country. The contact stated while the vehicle was parked, the rear driver’s side and rear passenger’s side doors were inoperable while depressing the unlock button or attempting to exit the vehicle manually. The contact stated that the children seated in the rear of the vehicle had to go over to the front driver’s or front passenger’s side seats to exit the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic and the independent mechanic made the contact aware of TSB Number: D21-15; and informed the contact that the vehicle was under warranty. The contact was informed that the door lock actuators on the rear driver’s side and passenger’s side doors were faulty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the TSB. The failure mileage was approximately 115,000.
The sliding passenger door locks when the other doors are unlocked. But when you lock the car that door is not locked so we have to keep the kiddie lock on and not use it and sometimes we have to open it manually. The kiddie locks automatically comes on when the door closes.
bought the car new in 2014. after approximately a year, the passenger rear sliding door began to close randomly after opening, on several occasions pinning the passenger who was entering or leaving the vehicle between the door and the frame. the car was under warranty so i had it "repaired" at the dealer. after several months, the same random closings began to occur but less frequently. Most recently, the same door could not be locked leaving the car open to burglary. The dealer says its the door latch that needs replacing and is charging me $1,600 to "fix" it. Are these doors being investigated by your agency?
Related recalls
Latches/locks/linkages: hood: latch
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
- Risk
- If the hood opens while driving, the driver's vision may be obstructed, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will install new hood striker bolts with the proper torque, free of charge. The recall began on October 22, 2015. Owners may contact Chrysler's customer service at 1‑800‑853‑1403. Chrysler's recall number is R53.
Recall number 15V595000 · Recall details
Latches/locks/linkages: hatchback/liftgate: lock
- What is wrong
- On certain minivans, the power liftgate (plg) latch may not engage the striker allowing the liftgate to open while driving.
- Risk
- In the event of a crash, an unbelted passenger could be ejected from the vehicle.
- Remedy
- Dealers will replace the power liftgate control module free of charge. The recall began april 26, 2005. Owners may contact daimlerchrysler at 1‑800‑853‑1403.
Recall number 05V134000 · Recall details
Questions about the Chrysler Town and Country door locks
Which Chrysler Town and Country years have doors won't lock, open or latch problems?
The model years with the most reports are 2016 (81 complaints), 2005 (46 complaints) and 2014 (31 complaints).
How much does it cost to fix doors won't lock, open or latch on the Chrysler Town and Country?
Owners who mentioned a price put the repair at about $700 (median of 27 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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