2002 Chrysler Town and Country: doors won't lock, open or latch

Filed Feb 20, 2013 · Locks · 62,000 miles · TX

The manual door lock on the sliding door will not unlock. Both automatically or manually. It does this intermittently. My van is a wheelchair van and the sliding door is my only means of exit. I had a wheelchair van mechanic take the whole locking mechanism apart and he discovered there was a flaw in the design of the door actuator. He made a modification and it worked. This is a big problem in all year models of the chrysler town & country vans. In an emergency situation, there is no way of opening the door. The manual lock sticks in the locked position and will not release, even under force. Chrysler is well aware of this problem. Chrysler could at least address the problem and make a retrofit part for these doors.

Filed Jan 29, 2013 · Locks · 160,000 miles · OH

Tl* the contact owns a 2002 chrysler town and country. The contact stated that the passenger's side sliding door would not unlock manually or automatically. The vehicle was not inspected by a dealer or an independent mechanic. The manufacturer was not contacted. The failure mileage was approximately 160,000. The current mileage was approximately 160,200.

Filed Dec 13, 2010 · Locks · 95,000 miles · MD

Tl*the contact owns a 2002 chrysler town and country. The right rear passenger side door was locked tight and could not be opened manually or with the electronic key. Neither the dealer nor the manufacturer was notified. The door lock failed in march 2010. The VIN was unavailable. The failure mileage was 95,000 and the current mileage was 107,000.

Filed Nov 18, 2010 · Body, Locks · 80,000 miles · CA

Sliding door locks fail to operate remotely.

Filed Jan 19, 2010 · Locks · 83,000 miles · KS

I have a 2002 chrysler town and country van and come to find that the passenger sliding door is unable to open at all. I tried to disconnect the battery and open it, nothing works, it is locked so tight the door will not unlock.

Filed Jul 27, 2005 · Locks · GA

2002 town and county lxi sometimes liftgate will not open with power button, remote control, nor manually. A dinging/bell noise occurs when it fails. Sometimes power sliding door will not close with power button nor remote control. Door begins process to close and before it latches, it kicks back open. I purchased this vehicle in 2004 from my parents who purchased it new from the dealer. They had the same problems from time of purchase, but the dealer could never get it to duplicate the problem. It seems to be reoccurring and happening more often.incident date and failures only reflect my experiences, not my parents.incident date is only for the first, because there have been many. I would like to take my vehicle in and have this failure/problem resolved, but wanted to find out about other complaints, since there has not been a recall. I did read about another investigation concerning a similar problem with the liftgate.

Filed Dec 3, 2004 · Locks · ND

The automatic rear liftgate fails to open with key phob. The door locking mechanism must be played with by inserting the key in order to get the locks to function. This occurs mostly when temperature is below 45 degrees. The dealership stated that the rear latch needs to be replaced. *jb the consumer was informed that chrysler had replaced numerous rear latches.

Filed Nov 11, 2004 · Transmission · 38,048 miles · AL

Transmission failed at 38,048, car had to be towed, as it was a sat, before a trip we took it to a transmission shop, hoping it was a simple fix from the codes. The transmission had to be rebuilt but I felt it qualified for "if you have an emergency and you have to get a repair from other than an authorized dealer...", chrysler said this only is for things like batteries or water pumps even though these little details are not stated in the 7 year/ 70,000 mile warranty. In a rude phone message I was told, (after appealing to chrysler for reimbursement under warranty), that they would pay $1.000 and that was there final offer and that the van was not under warranty, which it is. I hate this car and if we did not have it equipped with hand controls and a scooter lift for my husband(part of the need for a immediate repair) I would sale it. It was also in 4 times for the non-functioning automatic passenger door latch; to have a battery replaced(29,583 miles); fuel tank; power steering hose; and it still makes a rubbing sound at low speeds that they have never been able to identify(in 2x for that noise). I think chrysler should honor their warranty but I feel at a loss to fight them. I will try to let it be known where I can the details of the situation.

Filed May 25, 2004 · Electrical · 15,667 miles · WA

Chrysler t&c. For no apparent reason, the sliding door opened. Also, separate issue, while stopped and in park, the sliding door would not open when the console button was pushed. I noticed that the transmission selector lights were all lighted (p, r, n, d, l). I turned off the ignition. Restarted the vehicle. Drove 10 ft. Everything was ok. Dealer could not find anything wrong.

Filed Aug 11, 2003 · Locks · MA

I own a 2002 chrysler town & country limited, I feel that the door lock symbol on the driver and passenger doors is a security and safety issue, when you lock the doors the button is pushed down, to unlock the doors you push up. The door lock symbol on the 2002 chrysler town & country limited is above the button: it reads: lock, a person who could be in a personal, security, and safety situation, wanting to lock the door, and was in a panicky situation and wanted to lock the doors would push the button up because the lock symbol is on the top, but instead they are unlocking the doors. I also own a 2002 dodge class b van/camper, and the door lock symbol is below the button, so you know when you look at the door lock symbol, and you push the button down towards lock, the doors are locked. Did contact daimler chrysler in june 2003, and on june 20, 2003, received a reply from an individual called glenn who stated that my thoughts would be passed along to their vehicle safety department, he also forwarded a reference # 11372235, to date I have not heard from daimler chrysler I believe that an individual being in a situation requiring them to quickly locking the doors, and being in a chrysler town & country quickly looking at the door lock could possibly push the button up thinking the doors are going to lock as the symbol for lock is on the top, but the doors are going to be unlocked. I feel that daimlerchrysler should take action and change the symbol for the door lock, would appreciate your investigating this.

Filed Jul 30, 2003 · Locks · MA

I own a 2002 chrysler town & country limited, I feel that the door lock symbol on the driver and passenger doors is a security and safety issue, when you lock the doors the button is pushed down, to unlock the doors you push the button up. The door lock symbol is above the button: it reads: lock, a person could be in a personal, security, and safety situation, wanting to lock the doors, and was in a panicky situation, and wanted to lock the doors would push the button up because the lock symbol is on the top of the button, but instead they would be unlocking the doors. I have contacted chrysler daimler on june 20, 03, they gave me a refrence number: 11372235, never heard from them again, contacted them again, and still have not heard from them. I feel that they should change the lock symbol above the button, and place it below the button. I also own a 2002 dodge, class b van/camper and the lock symbol is in the proper position, below the lock & unlock door button. I have recently retired from the new bedford, ma police department, served 38 1/2 years, and I feel that a woman entering her vehicle in a shopping center, and was approached by an individual who was going to car jack her vehicle, this woman being in a panick situation thinking she is locking her vehicle because she sees the lock symbol above the door lock/unlock button pushes the button up would be instead unlocking her doors.