The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passenger’s and driver’s side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
2016 Chrysler Town and Country: doors won't lock, open or latch
81 of the 527 complaints about the 2016 Chrysler Town and Country describe doors won't lock, open or latch.
- owner complaints
- 81
- of this car's complaints
- 15%
- typical repair cost reported
- $1,000
- typical mileage
- 60,500
- recalls
- 1
Is there a fix? There is 1 recall and 3 service bulletins for this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit / enter van. Scheduled to go in for failed latch replacement at Chrysler dealer. Approximately 9 years old and roughly 63,000 miles. Either one of these unexpected failed door latch incidents could have led to injury or possibly death.
Righ passenger side door making a buzzing sound when locking/unlocking sliding door. Door will not open. Just bought car yesterday, 9/14/24
My rear passenger sliding door doesn't lock. My rear driver sliding door won't open. This is a safety problem if I was ever in a wreck and couldn't get my Grandaughter out the door due to her being in a car seat. This is a serious safety issue. If the car caught fire you would put someone in grave danger if they were in the back seats and the door wouldn't open. This is a huge problem with these vehicles and I don't think we should have to pay for it, Chrysler should.
Both Passenger rear doors will not open. It is available for inspection. My passengers had to crawl over the rear seat to exit the vehicle. If for instance there had been a fire or an accident they may or may not be able to get out safely. Yes I have taken it to two dealers who wanted $ 3,000.00 to repair them. No warning lamps. No messages. They actually began closing on my passengers while trying to enter the car. The back hatch door is also presenting issues as it opens randomly mostly after a rain storm. It will also begin to close on us while we are putting our groceries into the back.
Actuator for driver side sliding door lock making loud noise when operating which will lead to failure
The passenger side sliding door will not open. The lock became stuck in the locked position and it will not unlock. It cannot be unlocked by hand, the unlock button inside the van, or with the key fob. This is dangerous because nobody can get out through that door in the case of an emergency.
Driver's side sliding door lock remains locked in the locked position. It will not unlock and will not unlock, when using the unlock button. Will not unlock manually. Unable to open using interior or exterior door handles. All other door locks operate when using unlock button. Unsafe and difficult, when handicap individuals try to exit vehicle. Unable to open in case of emergency.
I have a 2016 Chrysler Town and Country and just about every time the doors lock the drivers side sliding door makes this loud buzzing noise. Research shows that the door lock actuator is probably failing. My fear is that the door lock itself may fail. I expect the doors on the vehicle to lock when they are supposed to. This is a safety issue that needs to be addressed by Chrysler.
Left rear passenger door of my Chrysler Town & Country minivan (behind driver's seat) suddenly became locked in place and would not unlock. I was told by local garage that the locking mechanism (door lock actuator) needs to be replaced and would cost 695.00 for parts and labor. I've read several online complaints about this same issue. This is a SAFETY issue; Chrysler needs to recall and repair. If someone was trapped inside (for ex, if the vehicle exited the road and landed in water) they could be trapped inside the vehicle.
The contact owns a 2016 Chrysler Town and Country. The contact stated that while operating the vehicle, the warning indicating the passenger side sliding door was unlocked had displayed and the ceiling light would remain illuminated. On several occasions while driving, the sliding door erroneously opened. The vehicle was taken to the local dealer who diagnosed that the door latch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 76,000.
Both driver’s and passenger’s side sliding doors have failed automatic locking mechanisms. Sliding doors on both sides have locked and have been unable to open either manually or by using push-buttons in the vehicle or on the key fob. A technician told me this is caused by a failed actuator. I managed to get the doors open, but now they buzz when opening the doors and the locks don’t seem to work. Two safety concerns: 1) We won’t be able to get the doors open in an emergency. 2) The door lock or latch will fail when the vehicle is in use and someone will fall out.
Service bulletins that may apply
Related recalls
Latches/locks/linkages: hood: latch
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
- Risk
- If the hood opens while driving, the driver's vision may be obstructed, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will install new hood striker bolts with the proper torque, free of charge. The recall began on October 22, 2015. Owners may contact Chrysler's customer service at 1‑800‑853‑1403. Chrysler's recall number is R53.
Recall number 15V595000 · Recall details
Questions about the 2016 Chrysler Town and Country door locks
Is doors won't lock, open or latch a common problem on the 2016 Chrysler Town and Country?
81 of 527 owner complaints about the 2016 Chrysler Town and Country (15%) mention doors won't lock, open or latch. The model year with the most reports is 2016.
How much does it cost to fix doors won't lock, open or latch on the 2016 Chrysler Town and Country?
Owners who mentioned a price put the repair at about $1,000 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2016 Chrysler Town and Country?
There is 1 recall and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2016 Chrysler Town and Country
Check engine light 63Transmission failure 45Stalling 38Loss of power 37Key fob 21Jerking 19Whining noise 16Slipping 15Misfire 14Engine failure 9Knocking 9Won't shift 9Grinding brakes 8Adaptive cruise 7Hesitation 6Harsh shifting 5Headlights 5
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