2010 Chrysler Town and Country: doors won't lock, open or latch

Filed Dec 9, 2024 · Body, Locks · 114,633 miles · FL · fire · 1 injury

The contact owns a 2010 Chrysler Town And Country. The contact stated that while driving on a highway at 45 MPH, the driver's side door caught on fire from the vent window switch. No warning lights were illuminated. The contact stated that she proceeded to drive the vehicle to the residence. The contact was able to reach her residence in time to exit the vehicle, and to call her husband who quickly rushed over to extinguish the fire. A fire department report was not filed. The contact stated that the door latch was melted and the door was no longer lockable. The contact mentioned during the failure she inhaled smoke and was coughing but no physical injuries were sustained. The contact received medical attention for her smoke inhalation. The local dealer was contacted and the contact was advised that the soonest appointment available for a diagnostic was early next year. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 114,633.

Filed Jun 4, 2022 · Electrical · AZ

The lock on the driver side rear door, sliding door, keeps making a loud buzzing noise every time it locks and unlocks. I believe it might be the lock actuator. The door locks and unlocks fine but the buzzing noise is extremely loud. There are no warning lights and it has not been looked at by a mechanic.

Filed Nov 4, 2019 · Electrical · 106,000 miles · MI

Tl* the contact owns a 2010 chrysler town and country. The contact stated that the vehicle did not start and the doors would not open with the key fob. The contact towed the vehicle to an independent mechanic. The vehicle remained in the lot for a few minutes and then it started up right away. The contact stated that the failure also occurred in 2016. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 106,000.

Filed Jan 3, 2019 · 146,805 miles · CA

Took car to hilltop chrysler on12/3/18for recall.was told that the part had to be ordered,it was on back order.called back a few days later and was told it was still on backorder.ray had no sense of urgency because this is a serious recall that involves the engine shutting off while driving.I then contacted you guys and spoke with a young lady who was dynamic in helping me out.she called the dealership and found that ray made a mistake and ordered the wrong part.the recall was finally done on the 12/18/18,(gus) but a couple days later I started to noticed that the driver side door lock wouldn't respond to the key fob and neither did my lift gate.the keyfob is supposed to be programmed to work with my car and it's not communicating properly. I took it to the michael stead hilltop dealership this morning 1/3/19 to have them take a look and was told that I had to pay a diagnostic fee by the service advisor.he stated that they get people coming back after a recall saying this and that is broken and want it repaired. He also brought the"master tech"out to explain to us.the tech stated that he knows they did nothing wrong because the recall had nothing to do with the doors, it's connected to the tire pressure light.he said the recall was to fix it where the key wouldn't fall out of the ignition.(not what the recall was about)he also stated that even after programming the key fob to work with the car, it would be a coincidence that the driver lock and gate lift doesn't work and we would still have to pay for the repair.he started to talk about the recall was to do with bcm he implied that,we did something wrong and something to do with time frame(don't know what a bcm is) prior to the recall we had no key fob and had to manually open with a key and lock the doors by pushing the button down.all doors including the gate worked and with buttons that automatically opens&close.

Filed Mar 15, 2018 · Electrical · 101,000 miles · AL

We have had continuous problems with the engine stalling while driving. Sometime the dash lights, radio, outside lights flicker before the engine quits. After pulling to the side of the road, the key will not come out of the ignition. No lights will be on when turning to acc or on position. The door locks will not operate. Nothing works. We have nothing attached to the ignition key. I have tried wiggling, pushing, pulling on the key to get it to work. Nothing! Then randomly, everything comes back on and the engine will start. We have not had an accident, yet! But if these issues continue, we will. Troubleshooting doesn't do much good because it is so random.

Filed Aug 16, 2017 · Electrical, Transmission · 135,000 miles · IN

The town and country have had known electrical issues but are currently no recalls. Driving down the road the vehicle will lose power to interior and exterior lights, AC/heat, radio, door locks, power windows, etc. The transmission will also throw itself into neutral. I have spoken to 3 auto shops in the last month and they have said they have seen this issue with town and country vans over the last year or so. My van currently has 137k miles on it.

Filed May 1, 2017 · Electrical, Visibility · 75,000 miles · CO

Tipm went bad on a vehicle with 75k miles, rendering the windshield wipers and power door locks unuseable. One repair to replace "shorted out" windshield wiper motor was not effective.

Filed Jun 10, 2016 · Electrical · 94,000 miles · NY

Tl* the contact owns a 2010 chrysler town and country. While driving at any speed, the vehicle lost power, the headlights turned off, the fuel gauge indicator displayed an incorrect reading, the window and door locks were not able to unlock with the button, the speedometer failed, and the windshield wipers turned on and could not turn off. The failures occurred numerous times. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified. The VIN was not available. The failure mileage was 94,000.

Filed Oct 27, 2015 · Driver assistance, Electrical · 151,000 miles · FL

While pulling out of a parking lot, with my foot on the brake, the vehicle began accelerating. This only lasted a brief second, but the vehicle jerked forward and drove over a parking block and off the curb. Soon thereafter, I began having issues with the headlights. I would turn the light switch to on. The lights flickered for a second, then shut off. I would toggle the light switch and would eventually would get the headlights to turn on. This issue became progressively worse to the point where they would shut off while I was driving. Needless to say, this presented a safety issue. Thankfully, I live only 10 minutes from where I work, and use the fog lights on well lit roadways to get back and forth, but obviously cannot drive the vehicle for long distances or on major highways and interstates during night time hours. While this issue got worse, the radio in the vehicle would unexplainable shut down. When this happens, I hear a sound like wires short circuiting from somewhere inside the dash. The same time the radio goes out, I noticed that the air conditioning, power windows, and door locks would also lose power. After researching all these issues through the internet and chrysler forums, it seems the logical issue would be the t.I.p.m. ( total integrated power module). I am having the vehicle looked at in the next few days. My only concern is all the complaints regarding this module on chrysler, dodge and jeep vehicles, and no safety recall had been issued. Thus is clearly a safety concern and should be addressed in a class action law suit.

Filed Sep 8, 2015 · Electrical · 79,000 miles · LA

Tl* the contact owns a 2010 chrysler town and country. While driving approximately 30 MPH, the eps/traction warning light illuminated and control of the vehicle was lost. The contact stated that the steering wheel, windows, door latches, and all electrical functions failed. The contact stated that the vehicle was able to restart after multiple attempts. The vehicle was not diagnosed or repaired. The contact mentioned that the vehicle was previously repaired under a manufacturers recall for a related failure. The approximate failure mileage was 79,000. The VIN was not available.

Filed Oct 15, 2014 · Acceleration, Electrical · 72,000 miles · IA

Tl* the contact owns a 2010 chrysler town and country. The contact stated while driving 65 MPH with the cruise control activated, the vehicle accelerated independently. The vehicle was merged to the shoulder and the contact engaged the service brakes. However, the brakes failed to engage and the vehicle continued to rev. The contact mentioned that the vehicle stalled after placing the key into auxiliary mode but the failure recurred once the vehicle was restarted. The vehicle was taken to a dealer. The technician was unable to diagnose the failure but decided to install a recorder on the vehicle. The contact stated that the failure recurred while driving 35 MPH. All lights on the instrumental panel illuminated, and the door locks, air conditioning and radio failed. The dealer analyzed the recording and diagnosed that the win module would need to be replaced. The manufacturer stated that the VIN was not included in the federal safety agency campaign number: 11v139000 (electrical system). The vehicle was not repaired. The failure mileage was approximately 72,000.

Filed Oct 2, 2014 · 56,000 miles · IL

The passenger sliding door would not open using any of the remotes, the outside door handle or the inside door handle. The final diagnosis was a failed latch assembly and actuator. However, the chrysler dealership was unable to make the repair until after a body shop was able to partially separate the door handle bezel from the interior door panel. With the bezel slightly ajar, the dealership personnel were able to insert a clothes hanger to "jimmy" the door handle rod and open the door. The 2 screws that need to be removed in order to properly remove the bezel face forward and are not visible, and are inaccessible, when the door is closed as the b pillar is in the way. The vehicle was out of warranty so we paid for the repair; however, a flawed design that caused a body shop to get involved and required additional time by the dealership personnel added about $190.00 to the cost of the repair. I mailed a certified letter to chrysler customer care on june 25th seeking reimbursement for this additional cost as I believe a severe flaw in their design caused this extra expense. To date (october 2, 2014) I have yet to receive a response from chrysler. If such a failure (unable to open the door using the handles) is possible, this could result in a tragedy in the even of an emergency where someone needed to be removed from the center or rear seat areas.