2002 Chrysler Town and Country: adaptive cruise control problems

Filed Sep 15, 2011 · Airbags, Electrical · VA

Airbag warning light remains on at all times after starting vehicle and the steering wheel mounted cruise controls does not operate.

Filed Jul 21, 2008 · Airbags · 58,500 miles · NY

Air bag warning light began to light (intermittently) at approx 58,500 miles for no apparent reason. Progressively became more frequent, and would remain lit for long periods of time / miles. The few times the warning light would cease, I was able to trigger the error by wiggling the steering wheel left and right several times. Suspected the 'clock spring' cable in steering column, since the problem sounded very similar to recall 04v480000 (which covers 1998-2000 town & country minivans). Became concerned when I found out that air bags would likely not deploy if the warning light was lit during an accident. Requested dealer inspect and advise. I also pointed out the earlier recall on 1998-2000 models. Dealer indicated a $100 diagnostic charge would be billed to me. I spoke to chrysler customer service on 21-july 2008 who indicated no recall was in effect for 2002 t & c's, and I would have to pay for the repair. Customer service indicated I might get reimbursed if a recall was ever ordered. End result: dealer technician determined the 'clock spring' within the steering column was indeed faulty and so I paid the dealer $244.41 to replace the 'clock spring'. Air bag lamp now only lights during the test phase / initial start-up and quickly goes out (as it should). Please note: in contrast to earlier reports of 'clock spring' failure / defect, I did not have any concurrent problem with the cruise control or horn within the steering wheel. These worked fine before and after repair.

Filed Jul 13, 2006 · Airbags, Electrical · 45,000 miles · CA

I sadly own a 'chrysler' town and country awd 2002 minivan with many electrical and mechanical problems that I'm forced to live with, but the following safety issues are intolerable. First, the intermittent air bag light, now on steadily. Second, the intermittent non-functioning horn, now does not work at all, cruise control does not work and radio buttons on steering wheel does not work. Chrysler corp denies major safety problem exists yet its a complaint that's all over the web among its many other persistent problems. Chrysler says its sounds like the problem may be in the "clock spring" in the steering column. I say its sounds like the problem may be in the care or lack of care of chrysler on real safety issues on their products. Events that lead up to the failure are none, product is just simply defective and fails on its own. Consequences for this failure can be catastrophic, this is not rocket science, no horn and no air bag no brains! Chrysler needs to wake up and rectify this safety problem, many other owners have this problem and the government and or the media needs to "get involved before someone dies" if it hasn't "god forbid" already happened. I will be contacting the secretary of transportation and the media to see if a solution can be found rapidly.

Filed Nov 19, 2004 · Acceleration, Airbags · 83,500 miles · TN

Air bag light remained illuminated while driving, and cruise control worked intermittently. Dealer was notified and informed consumer that vehicle was not covered under the clock spring recall.

Filed Oct 19, 2004 · Acceleration · 38,000 miles · OK

When driving 65 MPH on wet surface, the cruise control would engage without warning or would be hard to shut off.