The contact owns a 2014 Ford C-Max Hybrid. The contact stated that while reversing, the back-over prevention camera was inoperable. The contact stated that the back-over prevention camera displayed images upside down. The contact stated that the passenger’s side rear door latch was inoperable and failed to lock as needed. The contact also stated that the hatchback latch failed to close without excessive force. The vehicle was taken to the dealer where it was diagnosed with a fractured cable inside the hatchback. The contact was informed that the cable needed to be replaced. The contact previously experienced electrical failure with the electrical system and the vehicle was taken to the dealer and the electrical failure was covered under warranty. The contact stated that the failure with the passenger-side rear door and the back-over prevention camera had not been diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
2014 Ford C-Max: doors won't lock, open or latch
7 of the 80 complaints about the 2014 Ford C-Max describe doors won't lock, open or latch.
- owner complaints
- 7
- of this car's complaints
- 9%
- recalls
- 2
Doors won't lock, open or latch by model year
- 20181
- 20151
- 20147
- 20137
What owners say
2014 ford c-max. Consumer writes in regard to several defects on vehicle. The consumer stated the vehicle has several defects are as follows: 1.-)updating the PCM software and the replace the canister purge valve. 2.-)transmission failures when changing gears. 3.-) information failures from the computer about the engine oil change indicating the oil change wasn't made. 4.- )rear door lock failures.
Ever since we brought the car to a Ford dealership for a recall on the back door latch we have had issues with the battery. We have to jump start it every day.
The inside door panels become loose. Doors affected are the driver's door and both rear passenger doors. When the panels come loose, it can make the doors impossible to open from the inside and outside door handles. Attempts have been made to correct this issue with new clips to attach the door panels with but the issue keeps happening. These door panels have been an issue since December 2017. It's a safety hazard if you have young children in the rear passenger seats who do not have the strength to push on the doors with either their feet or arms. In the case of an accident/fire they would be trapped.
The contact owns a 2014 Ford C-Max. The contact said that she had received a recall letter from the manufacturer for door latches manufacturer's recall number was 20S30. The contact stated no warning light was illuminated. The first recall for the door latches was recall number 16S30 the contact is not sure if she received a recall letter for this recall. The contact stated that the local dealer had said the recall was taken care of. On the second recall, the contact stated that the dealer said that there was no open recall associated with the vehicle VIN. The dealer advised the contact that she would be responsible for the repairs. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The contact said that the dealer should honor the recall. The failure mileage was approximately 17,789.
Tl* the contact owns a 2014 ford c-max. The contact stated that while reversing out of a parking space, the passenger's side door unlatched without warning. The contact closed the door however, the door failed to remain securely latched. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the door latch mechanism needed to be replaced. The contact referenced the federal safety agency campaign number: 16v643000 (latches/locks/linkages) however, the VIN was included. Grieco ford of delray beach (3000 s federal hwy, delray beach, fl 33483, (561) 908-5708), was contacted and informed of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 53,787. *ln consumer stated vehicle got included in the recall.
I received a letter informing me of the recall on the door latch, however parts will not be available until possibly the 2nd quarter 2017. Considering my latch on the back opens sometimes, I am certainly concerned for my doors opening with my kids. Having to wait is unacceptable. I should have been provided a loaner car until mine is fixed. I am very10 dissatisfied with ford motor company.
Service bulletins that may apply
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 16S30.
Recall number 16V643000 · Recall details
Questions about the 2014 Ford C-Max door locks
Is doors won't lock, open or latch a common problem on the 2014 Ford C-Max?
7 of 80 owner complaints about the 2014 Ford C-Max (9%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
Is there a recall or service bulletin for this on the 2014 Ford C-Max?
There are 2 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Ford C-Max
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