All 3 welds that hold the drivers front door check arm failed over the course of a day. When travelling with the car I observed some strange creaking/cracking sounds when opening or closing the door, and within a day I found that the door was difficult to close and latch. I looked at the hinges, and notices 3 holes where the welds were, and the check arm moving inside the door. The safety issue is its difficult/impossible to close and latch the door, and difficult to make sure the door is actually latched and stays latched. The door has opened while driving, and I'm not sure if this is due to not being able to close it all the way or of the loose check arm is breaking other parts inside the door. The power window no longer works because the loose check arm appears to be blocking it or has destroyed those components. The dealer inspected the issue, and claimed that they have seen many cars with the same defective door welds. They claimed the door would have to be replaced and repainted though this work hasn't been completed yet. According to the dealer though this is a safety issue and 100% a manufacturing defect that Ford is well aware of they are forcing customers to pay for the repairs. This has not been inspected by police or insurance since it is a manufacturing defect and not related to an accident. This has only been an issue for a day, but if an accident, injury or death results from the door flying open while driving I will contact the police, insurance, and get legal representation. No warning lamps or symptoms prior to failure. I opened and closed the door less than 5 times after the first odd noise to when all the door welds failed.
2020 Ford Escape body complaints
Page 9 of 24: complaints 221 to 250 of 671, newest first, as owners wrote them.
Shortly after purchasing my 2020 Ford Escape my driver side window stopped working. Soon after my door hinges began to fail. I took this to several dealerships who said that the hinge was sagging leading to the electric within my door to have weight on it. My car is available for inspection, I am concerned my door will stop opening or not close all the way at some point putting my safety at risk. Both independent dealerships that I took my car to said this was a common issue. No warning lamps or messages.
Spot welds on the door check arm bracket have broken on the driver's side front door. The arm is still attached to the pillar, but is no longer attached to the door itself. This is also preventing the window from rolling down fully.
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormally loud banging sound heard. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency Hotline. The contact stated that the failure was related to the federal safety agency Action Number: PE23013 (Structure). The approximate failure mileage was 55,000.
The driver door is trying to fall off. When I open it, it makes a loud creaking noise and then comes loose. When I try to shut it, it’s not lined up and won’t shut correctly and completely. This issue started almost immediately after purchasing it in July 2023. I brought it to the Ford dealership and it sat there for over a month before they looked at it. They never did give me an official diagnosis or estimate although I asked several times. I have been driving around like this for months.
I OWN A 2020 FORD ESCAPE. The Driver's Front Door started making a loud popping sound when opened and then it wouldn't close all of the way. It was hard to close but finally did. It kept making the popping noise louder every time it was opened and shut. Then, the Driver's Front Window failed to go down more than an inch and a half to two inches. It wouldn't roll up every time it was rolled down the couple of inches either. I took it to Mike White Ford Dealership in Coeur d'Alene, ID where I was informed that the welds on the control arm of the Driver's Door had failed and broken so the car needed to go to a body shop to be repaired. The dealership said that none of this is covered by my warranties.
The contact owns a 2022 Ford Escape. The contact stated that the driver's side door spot weld was fractured. The contact stated that the door was difficult to close. The driver's side window also failed to open as needed. There were no warning lights illuminated. The local dealer was contacted, and the vehicle was diagnosed, and it was determined that the hinge and door weld had failed. The mechanic recommended replacing the door. The manufacturer was contacted, and the contact was informed that the warranty had expired. No assistance was provided. The failure mileage was approximately 33,000.
The passenger door start making a creaking/popping sound. Within the last week, it started to get louder and louder because the spot weld around the door check arm had completely broken. I took it to the dealership I purchased it from and ford denied assistance with my issue. They recommended I pay a body shop to fix it.
my driver side door hinge randomly began making snapping noises and then the door no longer functioned properly. There are times when I cannot close my door fully so I must drive with the door partially opened. The issue also affects the window. I cannot roll my window down.
Like many others, the spot welds gave way on my drivers door. It affects window operation and the door sounds terrible when opening and closing. I called ford and they told me to have the concern verified at my next service visit. They need to issue a recall for this ASAP.
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side front door, the door made an abnormal popping sound. The contact stated that the abnormal popping sound had become more intense as if the door was going to detach from the frame. Additionally, the contact stated that the driver's side window was no longer operating as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the welds on the door check arm were failing, and the door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to an open the federal safety agency Action Number: PE23013 (Structure). The failure mileage was approximately 37,800.
On [xxx] I noticed my wifes front driver door hinge was making noise. At that time I lubed the door hinges. Noise still present door hard to close. Opened and closed door multiple times to make sure door would close and latch. On [xxx] my wife drove the vehicle in the am. Upon arriving home she informed me that the window on the driver door would not open. I opened the door and put the window down .and it wouldn't go back up and the door would not close.at that point I contacted a friend who owns a body shop and he told me to bring the vehicle to the shop. With the door not closing I took the seat belt and put it around the door frame and through the window opening and drove the vehicle 2 miles to his shop with the door open about 8 inches from the latch while holding onto the seat belt. At his shop we were able to get the window up and the door closed.the door opens and closes now but we wont put the window down.he noticed that the door hinge check reinforcement had broken off of the inside of the door. On 12/27/2023 @907am I notified ford motor co of the problem. The gave me a case #([xxx]) and told me to take vehicle to a dealer to verify problem. Itook the vehicle to tunkhannock ford and problem was verified. Dealer tried to verify case # but was unable to verify. Again on 01/04/2024 8pm. Icalled ford again give anothercase #([xxx]).dealer again tried with no luck called ford again on 01/16/24 @6.40pm and told the 1st case # was the correct #. No luck again finally on 01/22/2024 @4pm. The ford rep called the dealer and had us on a confrence call. After much conversation the rep.informed me that there was no recall or financial assistance for this problem. I repeated to her multiple times that this was a safety issue!!!!!! She informed me that if I got it repaired to save my receipts if any action in the future by ford to reimburse for repair. Very irritated with answer. Also note that the doors were on hold for a campaign fix. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 55
Door hinge on 2020 Ford Escape has failed. The window no longer works, the door is difficult to open and close, sometimes it will not open or close. It makes a loud popping noise when opened or closed.
Drivers side inside door welds have broken loose at catch arm attachment. Related to Ford TSB SSM 50150. Car bought used 1/6/2024 but previously used as a rental in another state. Car has approximately 64,500 miles. Door failure occurred 1/19/2024. Bought from out of town dealer and inspected by local Ford dealer who verified issue. No prior signs leading up to the failure. Neither dealer agrees to repair without charge.
I am experiencing the piping sound on the drivers door arm as mention in the active investigation. I called the dealer and they want $4000 to put a whole new door on. The arm Barack also bust my window clips and now my drivers window will not go down as a result.
The driver's side door hinge/arm is broken. Sometimes the door cannot shut, sometimes it is very difficult to open. If this is the same issue as that reported by car and driver [XXX], then whoever drives the car could be at risk of the door coming open while the car is in motion. I took the car to my local Ford Dealer/Repair shop today. They said it isn't an issue they can handle: I have to take it to a body shop. I've taken it to 2 body shops. One believes the door must be replaced (for $3,900) and the other thinks he can fix it without replacing the door. The problem first started as a sound like plastic getting caught. Then it worsened (the weather here got worse as well-- down to -25). When the door was hard to open, I pushed it harder and then I started getting metal against metal noises. There were no warning lights on the dashboard at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The welding on the driver side door broke for no reason. Since that time it has sprung open for no reason and almost hit another vehicle. It has also slammed shut several times and hit my leg as I have attempted to exit the car.
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's front door, the contact heard a popping sound. In addition, the contact stated that when the door was closed, she heard the popping sound. The contact stated that several days later, while opening the door the popping sound was extremely loud and the door was difficult to close. The contact also stated that the driver's side front door was inoperable, and the window would not go up or down. The vehicle was taken to the dealer where it was diagnosed with failed check arm welding and that the driver's side front door needed to be replaced. The vehicle was not repaired. The contact was informed that the repair would not be covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open and close as needed. The vehicle was taken to a dealer and the contact was informed to take the vehicle to a body shop to have the door serviced. The vehicle was taken to an independent mechanic where they discovered that the spot weld inside the door was defective, and the door needed to be replaced. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 28,400.
Driver's side door hinge is loose, making cracking sounds and hard to close. Also affecting the window operation - doesn't allow window to be rolled up.
Door Hinge spot welds broken on the check arm moving freely causing loud noise in the driver door making it hard to operate and won't allow the window to roll down.
2020 Ford Escape has a broken spot weld in the drivers door. First the door would stick when opening and closing then it would not close. This cost us a tow to the dealership and from there to a collision shop. My warranty ran out on Feb. 27 this occurred in April on Easter Sunday. I contacted Ford support about the matter, several times, and wrote letters to the Ford Corporation because the cost of this repair should not fall on me this is a known problem to Ford. I have a copy of the paper work that Ford sent out to repair shops detailing the problem. This defect happened in the factory it was not caused by me. In order to close the driver's door I could only roll my window down a few inches. Every time I went to a drive through I had to open my door to do business, rain or shin and embarrassing. I asked the repair shop to help me with the window issue so they removed a part in the door. Now I have to hang on to the door when opening because it will fly open. This defect is a Ford defect and the consumer should not be held responsible. Since my car went to the shop they have had many others come in with same problem, if they are still under warranty door is paid for. But not mine! We even bought the EasyCare to cover future car trouble and guess what the inside of door not covered. I have notes and letters to show my attempt to get Ford to own up to their mistake They can afford it more than me.
Approximately 1/4/2024 The front drivers side door is broken. The bolts broke off on the inside.I had no prior warning, I went to open my door and a huge clunk sound happened and it was difficult to open , there was friction ,opening it all the way is causing friction and I don’t want the door to fall off. Also it’s causing the automatic window not to work now , that only is opening half way . I took it to the dealer to assess the problem and it’s the left door asy , I looked this up online and it’s stating Ford is aware of this problem but still hasn’t issued a recall. I do not want my door to fall off , especially if I’m driving and this happened . This is also a huge financial burden on anyone , please can you help with this situation . Thank you
My car is what is being investigated under PE23013. The welds on my driver door have come undone.
Opened the driver's door and heard a crunching sound and the door could not be opened all the way. Along with that the rear back window would not close and the driver's window went up slowly. Went to the dealership and they say it is a known problem, but they don't have any recalls about them so out of pocket it would cost me upwards of 2000 for the window regulators and 5,000 to replace the door which is a known problem.
I own a 2020 Ford Escape. While entering the vehicle through the driver's side door, the door made an abnormal popping sound while being opened. The passenger’s side front door also made the abnormal popping sound while being opened. I have been informed by my repair shop that the doors will need to be replaced. I took to my local dealership, Kindle Ford and they informed me that the vehicle is out of warranty as the mileage is at 40,000 miles.
Heard a cracking or popping when opening or closing front driver side door. Took our 2020 Ford Escape to Authorized Ford Dealership for routine service. While the vehicle was at the dealership we were told that the front drivers door would not close shut. The technician managed to "jimmy rig" the door to get it to close. The door temporary closes but now the drivers window will not operate. Was instructed to take the vehicle to the dealership owner's body shop but due to the mileage on the vehicle it was not recovered under warranty. At the body shop we were asked if the car had been in an accident or if a strong wind had blown on the door. Neither applied. The car has not been in a single accident nor a strong wind pulled or pushed on the door. Was told that we would incur a cost of nearly $3,000, because the whole door would need to be replaced. Was told again that this was not covered by factory warranty. On the estimate from the body shop they listed "t-boned" as reason for damage. We reached out to our extended warranty and they wanted to talk to the body shop but the body shop refuses to work with the warranty company and only speak with our auto insurance. We are in the process of looking for another body shop that might reach out to the warranty company to see if there is any chance this is covered. We contacted Ford Motor Company Customer Service and was told that there is not a recall on the defect and there was nothing they could do. Research on the internet shows that this is not an isolated incident as it relates to the 2020 Ford Escape.
This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with the federal safety agency and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2020 Escape and 1 other 2020 Ford Escape and 1 other 2021 Ford Escape (I will file complaints separately for them so the federal safety agency understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). the federal safety agency needs to issue a recall immediately.
This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with the federal safety agency and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so the federal safety agency understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). the federal safety agency needs to issue a recall immediately.
The weld on my driver door has completely come loose. The only repair is to replace the whole door.
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