2017 Ford Expedition: backup camera failure

Filed Jul 2, 2026 · NM

I am filing this complaint regarding the repair of Recall 25S89 / the federal safety agency Recall 25V572 on my 2017 Ford Expedition EL 4WD (VIN: [XXX]). I received Ford's recall notice in April 2026 and brought my vehicle to the dealership on June 8, 2026. Before the repair, the rearview camera functioned intermittently. The dealership diagnosed the vehicle and informed me that the wiring tested properly, voltage was present, and the recall applied because the rearview camera had failed inspection. They determined the camera required replacement under the recall and ordered the replacement part. I returned on XXX, for the recall repair. After installing the replacement camera, the dealership informed me that the rearview camera still did not function. They stated the replacement camera was not the cause of the problem and suggested the issue might involve the APIM (Accessory Protocol Interface Module). I was told additional diagnosis would cost approximately $280, even though the vehicle was being serviced under the federal safety recall. My concern is that my vehicle left the dealership in a less safe condition than when it arrived. Prior to the recall repair, the rearview camera worked intermittently. After the recall repair, it no longer functioned at all. The dealership considered the recall completed but required me to pay for additional diagnostics to restore the operation of the rearview camera. The repair documentation states that Diagnostic Trouble Code C1001:01 was present, wiring tests were performed, voltage was present, and the recall remedy was to replace the rearview camera. Despite this, the safety defect remains unresolved. I contacted Ford's Customer Relationship Center, which arranged a conference call with the dealership. I requested written documentation describing the repairs performed, the scope of the recall, and the diagnostic results before and after the repair. However, the dealership agreed to provide information but has not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

Filed May 12, 2026 · MI

I was made aware of recall last fall. Dealer looked at the vehicle, confirmed diagnosis and stated that there was no fix for the problem. Last month I was contacted by the dealer to have the recall repair completed. I scheduled appointment and brought the car in only to have them tell me that despite back up camera having the issues that they are not able to perform the recall because ford will not let them unless there are faults registers in the computer which I can't see cause you need a proprietary reader for fords. They stated that there was a customer support program where if I complained about it ford might fix the problem, seriously wtf. I do not live close to the dealer. At 5 dollars a gallon it costs me 20 bucks round trip every time i come to the dealer plus my time wasted. The camera is not working properly, it's been diagnosed at this dealer, it's been issued on recall. It should be fixed. This is becoming unreasonable.

Filed May 7, 2026 · Driver assistance · 80,000 miles · GA

The contact owns a 2017 Ford Expedition. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION). The contact received notification that the remedy was available. The contact stated that the rearview camera would display a distorted image intermittently while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer. However, the contact was informed that since the failure did not show a code, the recall could not be completed. The manufacturer was made aware of the issue and informed the contact that even though the failure was intermittent, the recall repair could be performed. The manufacturer advised the contact to take the vehicle to another dealer for the recall repairs. The vehicle was taken to a different dealer, Gwinnett Place Ford in Duluth, GA, and the dealer refused to complete the recall repair since no codes were displayed. The contact stated that the recall was suddenly removed from the system. The failure mileage was approximately 80,000.

Filed May 2, 2026 · Visibility · IN

There has been a rear view camera recall on my 2017 expedition for some time now amd ford still states there is no solution at this time, almost 10 years later

Filed Apr 14, 2026 · SC

My back up camera is the issue. There is an open recall that it has been over 6 months with no resolution communicated. The camera was fuzzy or intermittently working for the last several years, however, The screen is now blue or says camera unavailable for 2ish weeks.

Filed Mar 25, 2026 · Electrical, Visibility · FL

Vehicle is subject to the federal safety agency Recall 25V572 (Ford 25S89) for rear view camera failure. The camera intermittently displays a blank or distorted image when in reverse, or shows a “camera unavailable” message. This is a known safety defect acknowledged by the manufacturer. Remedy has not been available for over 6 months, leaving the vehicle with an unresolved safety issue affecting rear visibility. No parts or repair timeline have been provided.

Filed Mar 6, 2026 · Electrical · MA

Rear view camera is inverted left to right and stuck in the trailer hookup mode (magnify +). At night the picture is very grainy to almost unusable.

Filed Feb 13, 2026 · Driver assistance · 109,000 miles · TX

The contact owns a 2017 Ford Expedition EL. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was intermittently distorted or inoperable while the vehicle was in reverse(R). The dealer was contacted, and a recall repair appointment was scheduled. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced; however, the contact was informed that the part was not yet available. The vehicle was not repaired. The contact inquired about rental assistance and was referred to the manufacturer. The manufacturer was made aware of the failure and informed the contact that she was misinformed by the dealer because the recall part was not yet available. No vehicle rental assistance was provided. The contact stated that the rearview camera had become inoperable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 109,000.

Filed Feb 3, 2026 · Driver assistance · 77,276 miles · TX

The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera display appeared blank but functioned intermittently. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,276.

Filed Jan 27, 2026 · Driver assistance · 118,000 miles · AZ

The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image appeared blank, and the message “Camera not Available” was displayed. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 118,000.

Filed Dec 30, 2025 · Driver assistance · 110,000 miles · TX

The contact owns a 2017 Ford Expedition. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted or blank image while in reverse(R). The message "Rear Camera Unavailable" message was displayed. The local dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 110,000.

Filed Dec 8, 2025 · Driver assistance · CA

The contact owns a 2017 Ford Expedition. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image or a white screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear Camera Unavailable" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.