Ford Expedition backup camera problems

Filed Sep 28, 2026 · LA

I brought my expedition in for recall 25V572, I brought it in and they said they had to run tests to see if it qualified, after testing they said that it qualified but that they didn't have the item in stock to make the repair, after several months, I called and they finally had the part to change out the camera. Problem is, it is worse than before I brought it in. The only time I get a clear image is when the hatch is in the air. I called the dealer back and they said "We changed the camera that is what the recall called for. What can I do. This is an extremely long vehicle and the back up camera aides in some tight spots. I really would like this to be working.

Filed Sep 17, 2026 · Visibility · AZ

2 separate ford dealerships have failed to solve my rear camera failure wasting about 12 hours of my time. The rear camera does fail to work quite often, but when in the dealer’s possession, they claim it’s working fine without showing any codes.

Filed Aug 28, 2026 · Driver assistance · 160,000 miles · OR

The contact owns a 2016 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera would occasionally display a blank screen, while at other times a "Camera Not Available" warning message was displayed. The vehicle was taken to multiple dealers, where it was diagnosed that the rearview camera had failed and needed to be replaced. The rearview camera was replaced; however, the failure recurred. The contact stated that the rearview camera failure persisted after an unknown recall repair associated with the failure was performed. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

Filed Aug 7, 2026 · Brakes, Transmission · 117,000 miles · GA

The contact owns a 2020 Ford Expedition. The contact stated that while driving over 10 MPH with her husband inside the vehicle, while depressing the accelerator pedal, the vehicle hesitated, and the brakes independently engaged. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The contact stated that the battery was replaced, and the vehicle was repaired. The contact stated that a software update for the rearview camera was performed. The manufacturer was not notified of the issue. The contact stated that the dealer refused to provide the telephone number for the manufacturer. The contact associated the failure with the federal safety agency Campaign Number: 26V402000 (POWER TRAIN); and the VIN was included in the recall. The contact was referred to the federal safety agency Hotline for assistance. The approximate failure mileage was 117,000.

Filed Jul 16, 2026 · Electrical · KY · crash

The infotainment screen that includes the rear backup camera stopped working intermittently and then completely. The dealer's service department identified that the APIM, a module involved in operating the screen had failed. The backup camera is a significant and necessary safety feature for such a large vehicle. The dealer ordered the new part and replaced it at significant expense. There was no warning of this issue, and the only symptom was the intermittent delay of the infotainment system turning on upon startup of the vehicle.

Filed Jul 2, 2026 · NM

I am filing this complaint regarding the repair of Recall 25S89 / the federal safety agency Recall 25V572 on my 2017 Ford Expedition EL 4WD (VIN: [XXX]). I received Ford's recall notice in April 2026 and brought my vehicle to the dealership on June 8, 2026. Before the repair, the rearview camera functioned intermittently. The dealership diagnosed the vehicle and informed me that the wiring tested properly, voltage was present, and the recall applied because the rearview camera had failed inspection. They determined the camera required replacement under the recall and ordered the replacement part. I returned on XXX, for the recall repair. After installing the replacement camera, the dealership informed me that the rearview camera still did not function. They stated the replacement camera was not the cause of the problem and suggested the issue might involve the APIM (Accessory Protocol Interface Module). I was told additional diagnosis would cost approximately $280, even though the vehicle was being serviced under the federal safety recall. My concern is that my vehicle left the dealership in a less safe condition than when it arrived. Prior to the recall repair, the rearview camera worked intermittently. After the recall repair, it no longer functioned at all. The dealership considered the recall completed but required me to pay for additional diagnostics to restore the operation of the rearview camera. The repair documentation states that Diagnostic Trouble Code C1001:01 was present, wiring tests were performed, voltage was present, and the recall remedy was to replace the rearview camera. Despite this, the safety defect remains unresolved. I contacted Ford's Customer Relationship Center, which arranged a conference call with the dealership. I requested written documentation describing the repairs performed, the scope of the recall, and the diagnostic results before and after the repair. However, the dealership agreed to provide information but has not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

Filed Jun 27, 2026 · NV

The rear view camera is blue screen and doesn't work or stays on when I drive and have to do the power button and arrow reset while driving to get it away. The phone sync doesn't work at all so cant use hands free. The screen stays on when truck is shut off and when started it will show a black screen and not come back on.

Filed Jun 9, 2026 · Driver assistance, Electrical · GA

I am filing this complaint regarding an unresolved and potentially dangerous safety defect involving the rearview camera system on my Ford vehicle, which was presented to Wade Ford Auto Dealership and Service in Smyrna, Georgia for a rear camera recall repair. I brought my vehicle, a 2016 Ford Expedition, to Wade Ford for recall service related to the rearview camera. Wade Ford retained my vehicle for approximately one week. When I picked up the vehicle on or about [insert pickup date], I discovered that the rear camera issue had not been corrected. The rear camera image remains dark, unclear, visually deficient, and unsafe, creating a continuing hazard when the vehicle is operated in reverse. This is not a cosmetic or convenience issue. A defective rearview camera materially impairs rear visibility and increases the risk of collision, property damage, or injury. Federal safety authorities have recognized rearview camera failures as safety concerns because blank, distorted, inverted, delayed, frozen, or unclear images can reduce the driver’s view behind the vehicle and increase crash risk. the federal safety agency recall materials for Ford rearview camera defects describe the safety consequence as reduced rear visibility and increased crash risk when the rearview camera displays a distorted, inverted, or blank image. After I raised the unresolved condition, Ford claimed or suggested that the issue may be due to an aftermarket radio allegedly installed in the vehicle. I dispute that explanation. I have not replaced the rear camera, and I do not accept Ford’s unsupported attempt to attribute an unresolved safety recall defect to an aftermarket component without competent inspection findings, diagnostic proof, or written documentation. If Ford or Wade Ford contends that an aftermarket radio is the cause, then I request that they provide a written technical explanation, diagnostic results, photographs, technician notes.

Filed Jun 2, 2026 · Driver assistance · 160,000 miles · KY

The contact owns a 2016 Ford Expedition. The contact stated while reversing, the rear view camera displayed a distorted image. The contact later received a recall notification, the federal safety agency Campaign Number: 25V572000 (Back Over Prevention). The vehicle was taken to the dealer and the recall repair was completed. The vehicle was repaired. The failure reoccurred. The contact stated that the failure reoccurred less than a week later. The vehicle was taken back to the dealer. The contact was informed that the camera lens needed to be replaced. The vehicle was repaired. The failure reoccurred two days later. The vehicle was taken back to the dealer, however the contact was informed that the failure was ot duplicated. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the camera lens was replaced two times, under the recall repair. In addition, the contact was informed that there were no other available options for the repair. The failure mileage was approximately 160,000.

Filed May 12, 2026 · MI

I was made aware of recall last fall. Dealer looked at the vehicle, confirmed diagnosis and stated that there was no fix for the problem. Last month I was contacted by the dealer to have the recall repair completed. I scheduled appointment and brought the car in only to have them tell me that despite back up camera having the issues that they are not able to perform the recall because ford will not let them unless there are faults registers in the computer which I can't see cause you need a proprietary reader for fords. They stated that there was a customer support program where if I complained about it ford might fix the problem, seriously wtf. I do not live close to the dealer. At 5 dollars a gallon it costs me 20 bucks round trip every time i come to the dealer plus my time wasted. The camera is not working properly, it's been diagnosed at this dealer, it's been issued on recall. It should be fixed. This is becoming unreasonable.