2016 Ford Expedition: backup camera failure

Filed Sep 28, 2026 · LA

I brought my expedition in for recall 25V572, I brought it in and they said they had to run tests to see if it qualified, after testing they said that it qualified but that they didn't have the item in stock to make the repair, after several months, I called and they finally had the part to change out the camera. Problem is, it is worse than before I brought it in. The only time I get a clear image is when the hatch is in the air. I called the dealer back and they said "We changed the camera that is what the recall called for. What can I do. This is an extremely long vehicle and the back up camera aides in some tight spots. I really would like this to be working.

Filed Sep 17, 2026 · Visibility · AZ

2 separate ford dealerships have failed to solve my rear camera failure wasting about 12 hours of my time. The rear camera does fail to work quite often, but when in the dealer’s possession, they claim it’s working fine without showing any codes.

Filed Aug 28, 2026 · Driver assistance · 160,000 miles · OR

The contact owns a 2016 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera would occasionally display a blank screen, while at other times a "Camera Not Available" warning message was displayed. The vehicle was taken to multiple dealers, where it was diagnosed that the rearview camera had failed and needed to be replaced. The rearview camera was replaced; however, the failure recurred. The contact stated that the rearview camera failure persisted after an unknown recall repair associated with the failure was performed. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

Filed Jun 9, 2026 · Driver assistance, Electrical · GA

I am filing this complaint regarding an unresolved and potentially dangerous safety defect involving the rearview camera system on my Ford vehicle, which was presented to Wade Ford Auto Dealership and Service in Smyrna, Georgia for a rear camera recall repair. I brought my vehicle, a 2016 Ford Expedition, to Wade Ford for recall service related to the rearview camera. Wade Ford retained my vehicle for approximately one week. When I picked up the vehicle on or about [insert pickup date], I discovered that the rear camera issue had not been corrected. The rear camera image remains dark, unclear, visually deficient, and unsafe, creating a continuing hazard when the vehicle is operated in reverse. This is not a cosmetic or convenience issue. A defective rearview camera materially impairs rear visibility and increases the risk of collision, property damage, or injury. Federal safety authorities have recognized rearview camera failures as safety concerns because blank, distorted, inverted, delayed, frozen, or unclear images can reduce the driver’s view behind the vehicle and increase crash risk. the federal safety agency recall materials for Ford rearview camera defects describe the safety consequence as reduced rear visibility and increased crash risk when the rearview camera displays a distorted, inverted, or blank image. After I raised the unresolved condition, Ford claimed or suggested that the issue may be due to an aftermarket radio allegedly installed in the vehicle. I dispute that explanation. I have not replaced the rear camera, and I do not accept Ford’s unsupported attempt to attribute an unresolved safety recall defect to an aftermarket component without competent inspection findings, diagnostic proof, or written documentation. If Ford or Wade Ford contends that an aftermarket radio is the cause, then I request that they provide a written technical explanation, diagnostic results, photographs, technician notes.

Filed Jun 2, 2026 · Driver assistance · 160,000 miles · KY

The contact owns a 2016 Ford Expedition. The contact stated while reversing, the rear view camera displayed a distorted image. The contact later received a recall notification, the federal safety agency Campaign Number: 25V572000 (Back Over Prevention). The vehicle was taken to the dealer and the recall repair was completed. The vehicle was repaired. The failure reoccurred. The contact stated that the failure reoccurred less than a week later. The vehicle was taken back to the dealer. The contact was informed that the camera lens needed to be replaced. The vehicle was repaired. The failure reoccurred two days later. The vehicle was taken back to the dealer, however the contact was informed that the failure was ot duplicated. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the camera lens was replaced two times, under the recall repair. In addition, the contact was informed that there were no other available options for the repair. The failure mileage was approximately 160,000.

Filed Apr 1, 2026 · Driver assistance · 200,000 miles · TX

The contact owns a 2016 Ford Expedition. The contact stated that while attempting to reverse(R), the rearview camera became inoperable. The contact stated that the rear-view camera image failed to function properly and appeared blurry and intermittently failed to operate as intended. The vehicle was taken to the dealer where it was diagnosed and determined that the camera module had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 200,000.

Filed Mar 5, 2026 · Driver assistance · 80,000 miles · TN

The contact owns a 2016 Ford Expedition. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rearview camera failed to display a clear image on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

Filed Feb 27, 2026 · Driver assistance · 117,000 miles · MA

The contact owns a 2016 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image intermittently operated as needed. There was no warning light illuminated. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.

Filed Feb 2, 2026 · Driver assistance, Engine · CA

The contact owns a 2016 Ford Expedition. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently inoperative. While driving at an undisclosed speed, the accelerator pedal was depressed, and there was an abnormal sound coming from the engine compartment. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer, where it was diagnosed and determined that the engine fan needed to be replaced; however, parts were not available for the repairs. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Filed Dec 29, 2025 · Electrical · TX

Rear camera is inoperable or intermittent. It has been for over a year. Ford finally issued a recall notice I believe in September 2025. They have still not corrected the problem or even sent a letter confirming when it will be completed. I feel there should be reasonable time limit for them to repair my car.

Filed Jul 17, 2025 · Electrical · AL

Rear camera fails intermittently. Phone stopped connecting through BlueTooth. Tried different phone. Still won’t connect. Tried resetting to factory settings. Nothing. Blower fan only works on 1 speed. Changed blower motor and wiring harness. Still not working. Changed the ccm73. Still won’t work. I accidentally found what I thought was a recall on APIM but dealer says there is no recalls.

Filed Jul 2, 2025 · Driver assistance · 100,000 miles · TX

The contact owns a 2016 Ford Expedition. The contact stated that while reversing, the rear camera intermittently displayed a blank image or a blue screen. The message "Camera Not Available" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.