2021 Ford Expedition: backup camera failure

Filed Sep 19, 2025 · Body, Transmission · GA · crash

While towing a rented trailer from Tractor Supply, the trailer detached because it was not properly secured by store staff. The trailer struck the rear bumper of my 2021 Ford Expedition, causing visible body damage and raising concerns about hidden damage to the drivetrain and transmission due to the sudden force of the impact. After the incident, the vehicle was taken to a Ford dealership for inspection. Documentation exists showing that additional drivetrain and transmission evaluation is needed to determine the full extent of damage. The rear-view camera is also under active the federal safety agency recall (25V048), and its poor image quality complicates safe reversing after the incident. The safety risk is significant: the trailer detachment created a roadway hazard and impact, while the rear camera defect reduces visibility and increases crash risk when backing. The vehicle has been inspected by a Ford dealership and is being reviewed under an insurance claim with Tractor Supply’s insurer. Full documentation of the service visit and inspection is available upon request.

Filed Apr 17, 2025 · Electrical · CA

This recall was issued in January 2025, we are rolling in to month 4 here, this vehicle is used for business and cant drive it while it has an open recall per insurance, we have lost out on almost 4 months of income on this vehicle along with loan payment of 4 months, I feel like Ford has not taken this serious and is taking their time considering its a little older model SUV. Not sure if there is some type of compensation for this from Ford on the delay of this fix. Also, we have had no issues with our rear camera on this vehicle; everything works fine.

Filed Jul 25, 2024 · Driver assistance, Electrical · CA

The 360 degree backup camera displays a black screen when activated in both reverse and forward parking mode. This causes myself & any other driver to not have clear vision around the vehicle while in reverse posing a severe safety hazard. This problem has been reported & confirmed diagnostically from my local dealership as well as reported to Ford Motors itself resulting in a case being opened regarding the safety issue. I have been told by Ford on multiple occasions that they will expedite my case & call me back with information, however it has been over 6 weeks and I have had to call them e Rey time to follow up. This back up camera safety issue has already been recalled on other makes & models of Ford vehicles including the year model before my vehicle. My dealership told me that although this exact same issue is recalled on other vehicles, I would need to pay the estimated $1500 to repair my issue. This has caused me and my family a significant amount of stress because we have young children, drive carpool for elementary school and need to be able to see our surroundings dings when backing up and parking. Several times I have come close to hitting something when parking because I can’t see from the camera. The NTHSB has also issued safety recalls for Ford backup cameras having this exact same issue and this is a huge safety issue for my model Ford as well. Ford knows there’s a safety issue and is not taking this seriously. We intentionally paid extra for this camera to ensure adequate vision while reversing and parking, this is unacceptable on Ford’s part to not escalate this issue and repair the defective camera at no cost. I desperately need help in getting Ford to fix this before a serious avoidable injury or accident occurs. I do not have another car I can drive and am stressed every time I drive now.

Filed Nov 9, 2023 · Driver assistance · 50,000 miles · OH

The contact owns a 2021 Ford Expedition. The contact stated that after shifting into reverse, she became aware that the rearview camera was not functioning as needed and failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to the federal safety agency Campaign Number: 23V022000 (Back Over Prevention) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 50,000.

Filed Sep 25, 2023 · Driver assistance, Electrical · NC

Back up camera stays lit after putting the car in Drive. After 30 seconds or so it goes off and the screen goes black. You cannot push any buttons on the screen, related to the radio or climate controls. Ford doesn't know how to fix it because its not a "Major Issue" What a joke.

Filed Oct 21, 2021 · Driver assistance · KY

The reverse camera system does not display any images, i.e., the screen is black/blue (depending on night/day) and provides no view of what is behind the vehicle. The motion and parking sensors are still providing input, but the driver cannot see what the sensors are detecting. Since this is a large SUV with multiple blind spots, this creates a hazard when trying to back up the vehicle.

Filed Oct 11, 2021 · Driver assistance · WI

Backup camera does not always work and cuts out. Also, the 360 view cameras cut out. It is hard to see in the back during low light conditions with tinted back window. Afraid would hit someone or something when backing out in public parking spaces etc. or from home driveway. Yes, it was brought to dealer's attention in April 2021 right after vehicle was purchased and then again followed up July 2020 with no updates or repairs. Dealer acknowledged the issue and said the part is on back order.