2021 Ford F-150: backup camera failure

Filed Aug 22, 2026 · Driver assistance · TX

Adaptive cruise control, truck keeps trying to change from lane swerves left and right outnof control sometimes. Automatic Braking Rear camera did a reset after changing the battery and the 360 cameras alignment misaligned and truck send a message When placed on reverse , cameras are misaligned on the screen.

Filed Aug 16, 2026 · Driver assistance, Electrical · MI

When backing up, the rear camera display shows a gray filter over the rear image on the display cluster and the right side warning sensors indicate a blue trapezoid on the cluster for the right side of the vehicle. The driver dashboard also has an alert that the rear brake assist feature is inactive

Filed Jan 23, 2026 · WA

Rearview camera stop displaying image for 24 hours.

Filed Oct 21, 2025 · FL

Ford has issued a TSB 22-2372 regarding the rear camera image going blank when placing the vehicle in reverse. This issue clears by restarting the vehicle. The cause is a software error in the Image Processing Module and SYNC 4 system. The danger is backing up without being able to see anything besides what is in your mirrors without the software update to fix the issue. Numerous children have already died because of vehicles without the safety of a back-up camera. I took my vehicle to the dealership to have it fixed and was quoted almost $1000 dollars to update the software. I complained and the dealership forwarded my complaint to Ford who gave "assistance" bringing the bill to $361 dollars. My question is why a mandatory recall hasn't been ordered for this obvious safety issue? Luckily, I can easily pay this but what about those who cannot? I asked Ford (case #CXH-xxx) why they are not providing the fix for free since it is a safety issue and they used the excuse of the warranty being expired. Hopefully the federal safety agency will make Ford fix this safety issue for fellow consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 4, 2025 · Driver assistance · 30,000 miles · CA

The contact owns a 2021 Ford F-150. The contact received notification of the federal safety agency Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The rearview camera was occasionally frozen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The local dealer was contacted, and the vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.

Filed Aug 5, 2025 · Driver assistance · 100,000 miles · MI

The contact owns a 2021 Ford F-150. The contact stated that while reversing, the rearview camera image was black, and the message "Return Vehicle to Dealer for Camera Malfunction" was displayed on the infotainment screen. The vehicle was taken to a local dealer to be diagnosed, but the failure could not be replicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

Filed Aug 4, 2025 · Driver assistance, Engine · 32,899 miles · AZ

The contact owns a 2021 Ford F-150. The contact stated that while reversing, the rearview camera image was black. Additionally, the contact stated while driving 5-8 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to restart, and the contact drove to the residence. The contact also stated that while driving from a complete stop, the vehicle sputtered. The contact received notification of the federal safety agency Campaign Numbers: 25V315000 (Back Over Prevention) and 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer referred the contact to the federal safety agency Hotline for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,899.

Filed Aug 1, 2025 · Driver assistance · 42,700 miles · TN

The contact owns a 2021 Ford F-150. The contact stated that while reversing, the rearview camera image was black intermittently. The contact related the failure to the federal safety agency Campaign Number: 25V315000 (Back Over Prevention). The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 42,700.

Filed Jul 18, 2025 · Driver assistance, Fuel system · GA

The contact owns a 2021 Ford F150. The contact received notifications of the federal safety agency Campaign Numbers: 25V315000 (BACK OVER PREVENTION) and 25V455000 (FUEL SYSTEM, GASOLINE); however, the parts to do the recall repairs were not yet available. The contact stated that while her friend was driving, the rearview camera turned off while the vehicle was in reverse(R). The contact stated that the failure compromised the back-over prevention system. The contact stated that an unknown message about the brakes was displayed. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while her friend was driving 55 MPH, the vehicle vibrated abnormally, and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that recently, the vehicle accelerated independently and then returned to normal functionality. There was no warning light illuminated. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts are not available.

Filed Jul 11, 2025 · Driver assistance · 22,000 miles · NJ

The contact owns a 2021 Ford F-150. The contact received notification of the federal safety agency Campaign Number: 25V315000(Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle and shifting to reverse(R), the rearview camera image was black. The contact stated that the rearview camera image was distorted while reversing recently. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000. VIN tool confirms parts not available.

Filed Jul 8, 2025 · MI

Rear view camera and the 360 camera does not work at all on my 2021 Ford F-150 It says return to dealership for repair

Filed Jul 8, 2025 · Transmission · IL

My complaint is in regards to my truck not being repaired in a timely manner. My truck is over 4 years old and I still don’t have recall 23V896 completed. I called my dealer on June 10 to as per the recall letter to confirm they had the parts in stock. They said they were. I made an appointment for June 18 to get the recall completed. The service advisor then told me they had to send photos of my door sticker to Ford so they could order the parts that they told me 9 days prior that they had. They said it would take a couple of days. Here we are 20 more days later and no parts to perform the recall. This is totally Rediculous and unacceptable. My truck is into its 5th year. Does the federal safety agency not have authority to enforce these recalls? I also got a letter about my rear camera freezing (25V315). It says there is no fix available, unbelievable!