Every recall event for my 2013 ford focus, I have encountered. After a year and half of continued trips to and being without my car for service. The transmission issues still not resolved along with the electrical issues. The stereo display goes blank, at times shows incorrect date and clock jumps to different hours. The car lunges forward when you get to about 25 to 30 MPH or hesitates when you excel. When you put in park it will lunge forward or act like you've popped the clutch even when brake is on. It shudders, has bump & bang noises, lunges, suspension noises. I can feel bumping/thumping under my feet when turning corners. Have had issues with the gas tank assembly and fuel system gauge (this part has been fixed) continued issues with the digital panel, intermittent erratic cluster radio, clock and sync issues that the service department cannot duplicate. When I have issues with the digital panel, I take a picture. Once I turn vehicle off and back on it sometimes clears it up. I've complained about tires noises and ride, they say tires are fine. I went to the dealership to just trade it in and the dealer suggested I contact ford motor to have them buy it back. I have placed a complaint on the ford website, but have yet to receive a response. I am afraid to drive this vehicle but have no other choice. Do I have to ruin my credit by just dropping my vehicle off and walking away for them to take back. Ford motor company does not make it easy to talk to someone regarding my vehicle. They should be more accessible now before something tragic happens.
2013 Ford Focus fuel system complaints
Page 10 of 10: complaints 251 to 263 of 263, newest first, as owners wrote them.
Driving at highway speeds and car acts as if starved of fuel and rapidly decreases speed. There was no power, but vehicle was on. There have now been three incidents while on freeway at speed that the vehicle has done this and each time I have had to pull off onto shoulder (almost getting hit by traffic each time). Luckily the first 2 times I was able to restart car and get off freeway by staying on shoulder since car could not reach freeway speeds. This last incident (on 1/11/15) left me stranded on freeway between an on ramp and first lane. They did not do anything with first incident because they could not duplicate problem. After second incident ford replaced fuel pump, gasket and tank. After two weeks and for a third time vehicle again "stalled" on freeway at 65-70mph. Car is again getting same parts replaced. All these incidents have occurred with in less than a 6 month period.
The transmission shudders during accelerating and has continued to do so fir the past 18 months. The issue has progressively gotten worse.
I have a 2013 focus with 28600 miles. On a daily basis I when I accelerate it rattles and hesitates. The dealership said it was a smart transmission and is just what it does. On oct 3rd 2014 I was at a busy intersection and waiting for the light to turn green. The light turned green and the car acted as though it was in neutral and would not drive. After about 15 seconds with everyone honking at me it started to move forward but sounded like it was going back and forth from neutral to drive and I couldn't go over 30. I barely made it to a parking lot. I pulled over and called the dealership but it was to late and the associate said I had to call back at 7 in the morning. My car shuddered all the way home especially when I had to stop and accelerate at a light or stop sign. I called in the morning and they said to bring the car in. The next day it drove fine. They thought it might be bad gas due to the fact the engine light had come on during the malfunction. That just made me mad. The dealership put it on the computer and it came up a bad transmission module? I am out a car for a week. I do not want the car back . What if it happens after 36000 miles. Ford knows about this problem. I bought this car with an expectation of it being safe. It is not. It is a dangerous car. You should be ashamed ford corporation you are putting peoples lives in danger.
First incident ...was making a turn from a stop position and car hesitated(transmission). Second incident .. Parked car on an incline and car rolled back enough to have somebody behind me call it to my attention. Third incident ? Going up on my driveway the car hesitated and shakes a lot when starting from a stop position. Note= when my wife drove the car on a test run.. None of this problems showed up. That is because the route we took was all on flat surfaces(in florida). We brought it to the attention of the ford dealership, and they handed us a pamphlet, that explained to us that we did not really buy a car with an automatic transmission, it is a standard transmission with some kind of gear set up to shift as if it is an automatic. The dealership also told us to call the manufacturer if we wanted to make a complain. We have a two year warranty, but I am thinking that we might have some transmission problems a lot sooner, but who wants to drive a new car with that problem pending over your head. I hope that we all complain loud enough for ford to take some immediate action, and come up with a satisfactory solution.
1. The sputtering, hesitation when pressing down on the accelerator 2. After stopping the car, the extra "jolt" seems as if it could be a safety concern/issue 3.year later all this got worse and I had the car towed in to the dealership 2 times for a total of 38 days of "fixing" the problems of the transmission. 4.I've had my car back now for 3 days, the hesitation is still there, no sputtering noticed as of now.
We were driving home and had been on the road using cruise control for approximately 2 1/2 hours when the vehicle shut off completely going from 70 MPH to no power or electrical. We were fast lane on I-75 north and the car was without any power or hazard lights. We attempted to restart the car several times and finally it started after 5 minutes. Luckily a car stopped and had their hazard lights on. Since then our car fuel has decreased to 12 mpg in the city and 22 on the highway. When you take off car bogs down and you have to mash hard on the gas to get it to move. The idle is rough and you can feel it running rough. We have had it into the dealership five times and since car does not code they will not work on it per ford's policy. Thus, we have that ford has advertised will get 28 in the city and 40 on the highway which we did get the first month before it died on the highway. Since then we are afraid to drive using cruise on a trip.
This incident has now occurred twice in one week. The first time I was driving out of my apartment complex and the car just died. The fuel light never went on and still said I had about 30 more miles until e. Was towed to the dealership, and they told me they put gas in it and it started right up. It said I had 144 miles until e and they calibrated it and the mileage decreased to 133. I drove the car 80 miles and happened again yesterday, but this time I was on a busy state road going about 55 MPH with my son in the car. The car jerked and I could tell it was losing power. Luckily I was able to coast into a subdivision. The fuel light never went on and also stated I still had about 33 miles left until e. The car has been towed again to same dealership and no word on what is wrong. Was told they were on the phone with ford to solve the problem. I am currently in a rental and scared to drive my car as I am afraid this will happen again. Also, had many transmission and clutch issues this summer and those parts have since been replaced. The car is a year old and been in the shop more times than my old car that I traded in for my new ford.
Vehicle warning "stop safely now" appeared and the EV lost all its motive power and stalled. Repeated attempts to restart the vehicle failed.
This is a focus electric. While stopped in an intersection waiting to turn left, the stop safely now light illuminated and the car shut down. I was able to shift into neutral and get the car out of the intersection. After a few cycles of the start/stop button the car started again and resumed normal operation.
Luckily no one was injured - as I was driving the highway to go home, the cars motor suddenly shut off, after barely making it to the shoulder (inches from traffic) I looked at the estimated miles to empty, which stated 17 miles to empty - yet I was out of fuel. Seems ford focus has a incorrect reading on the fuel economy/and or estimated portion that could be potentially dangerous. (I took a photo of the dash readouts as well).
My performance concern started within the first week of ownership. I had reported what I perceived as a performance issue to the dealer but opted to give a new car time to "break in". 4 weeks into my owner experience, the service department held and drove the car for 5 days and had determined that a transmission component was the cause of the issue I was experiencing. I now have over 10k miles on the vehicle and have had the same experience. The service department has since told me that the rough idle in park or in gear with brake applied is the result of the "direct injection" technology used in this vehicle. The hesitation experienced during 0 to >0 acceleration (gradual or hard) is also the result of the "direct injection" technology coupled with electronic clutch technology used in place of a torque converter. This combination has yielded numerous "almost stalled" conditions during normal driving maneuvers including acceleration during the completion of a left turn crossing oncoming lanes of traffic. I raise this concern as I understand there is an investigation of f150 vehicles with "direct injection" technology as a potential cause for the loss of power. My experience with the ford focus has not resulted in an accident. My goal is to raise awareness to a similar condition from the same manufacturer utilizing the same technology. I also have a second vehicle ([xxx]) that is leased and has the same performance issue described above. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
As I pulled out into the flow of traffic from a gas station, I realized my car would not accelerate beyond 15-20 MPH. I immediately pulled over to the right hand lane and proceeded to the stop light, which was about a 100 yards down the road. At the red light I placed the car into neutral and discovered the engine would not go beyond 3500-4000 RPM's. I then turned on the warning flashers, and when the light turned green I pulled over to the side of the road and proceeded at 15-20 MPH until I could turn into a safe area about 1 mile down. I then had the car towed to the local ford dealer. When the dealer ran my VIN# through their system, it showed that a technical service bulletin had been issued regarding this very problem. They then repaired the car and it now seems to be running ok, although I don't feel real good about it. Hopefully something like this will not happen again, especially if I am in a situation like driving on the freeway at high speeds. Myself and my wife were knowingly put into a potentially unsafe risk by ford motor company, which I feel could have been avoided if ford motor company had been a little more proactive in notifying their customers of the possibility of something like this occurring.
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