We received a recall notification for my vehicle in december 2018 from ford. We were told that as long as the gas tank is filled at 1/2 a tank, the vehicle is safe to drive. Since we received the letter, my vehicle has stalled on the highway three separate times, each time resulting in the car having to be pushed to a safer location. It doesn't seem like anything is being done to fix the situation and it's becoming unsafe to drive. I wanted to file a complaint against ford motor company for not fixing this issue in a timely manner before it becomes a more serious issue with my husband being hit by another vehicle at 70+ MPH on the highway.
2013 Ford Focus fuel system complaints
Page 7 of 10: complaints 161 to 190 of 263, newest first, as owners wrote them.
My focus is under ford recall...it is experiencing stalling and loss of power and difficulty starting. Ford says it will be fine if I keep a half tank of fuel in tank, but all the symptoms are happening with over half a tank of fuel. They will not provide a loaner/rental vehicle and the local dealer will not either. They both tell me the same thing about half a tank of fuel. But it is not safe to drive due to the stalling and loss of power. There is no parts available and they don't know when they will be available.
Ford has declared a recall in october of 2018. As of january 22 2019, nothing has been remedied.
Tl* the contact owns a 2013 ford focus. The contact stated that the check engine indicator illuminated. The vehicle was taken to an independent mechanic who stated that the canister purge valve needed to be replaced. The contact received notification of the federal safety agency campaign number: 18v735000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Galpin ford (15505 roscoe blvd, north hills, ca 91343, (818) 787-3800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and stated that they were working on the remedy for the recall. The failure mileage was 60,000. Vin tool confirms parts not available.
My vehicle has died on me while driving down the road and after getting gas it does not want to start and will sputter and act like it is going to die, or die or it will be very hard to start. The car will just die at stop signs and is very dangerous. You can not tell if there is gas or not because the gauge does not work and will go to full even if you only put one dollar in and then at half a tank it will go back to showing full. I know it is low of gas and it will only hold five or ten dollars at a time no matter what I can not tell what amount is in the car and the solution I received from ford while waiting on parts is to keep it half a tank or more but that is impossible because I do not know how much gas is there. They have also told me they are busy and maybe awhile anyway and they cant give me a rental car. I have almost been ran over, been stranded and missed work because of this and now I have no way to go if they do get parts in to fix this. Prior to this my transmission was causing my car to die and the door hinge is under recall and they car should be recalled totally. I dont trust them to fix it and these are lemons and they knew this and people have crashed because of this!! They are lying and should have to replace these cars. This is unfair , unethical and dangerous. You cant do this and risk so many lives. Do something before people die please!!1 it has stopped on highway, parking lot and city road and rural road. It has happened many many times.
Tl* the contact owns a 2013 ford focus. While driving 5 MPH, the vehicle lost power and the check engine indicator illuminated. In addition, the steering wheel failed and was difficult to turn. Also, the fuel gauge was inoperable. The vehicle was taken to jarrett scott ford of plant city (2000 e baker st, plant city, fl 33563 (877) 751-9729) to be diagnosed, but they were unable to duplicate the failure. The contact stated that the vehicle should be included in the federal safety agency campaign number: 18v735000 (fuel system, gasoline). The manufacturer was not contacted. The failure mileage was 102,000.
I received a recall notice in the mail due to the deformed fuel tank. The dealership and the recall notice I received in the mail confirmed that my fuel tank readings will be inaccurate due to this issue with the deformation. I brought my vehicle into the dealership to have this issue fixed and the dealership claimed to fix it according to ford's recall. They also said that I should not longer have inaccurate readings. Today, the fuel reading are still inaccurate and I am concerned that my car may stall and issue is not actually resolved. The reading are still over 100 miles off. The dealership and ford refuse to evaluate the issue and/or fix the issue under the recall. The photo I provided below demonstrates how off the fuel is. Prior to this photo, my tank was on empty. I added 5 gallons of gas or about 150 miles. A full tank is around 345 miles typically for my car base upon historical readings. In the photo, the electronic gauge says 215 miles left which is wrong and the other gauge reads that its almost full (~315miles) also wrong. The readings should say around 150 miles. Both gauges are off and they also do not coincide.
Tl* the contact owns a 2013 ford focus. The contact purchased the vehicle in new jersey from a used dealer. The contact was not informed that there was an extended warranty from may 10, 2013 or up to 60,000 miles that had expired. The contact stated that the engine stalled several times, there was a drastic reduction in speed, and the vehicle accelerated intermittently. On october 22, 2018, nets campaign number: (fuel system, gasoline) was issued. An independent mechanic stated that the vehicle was included in an extended warranty, but had not provided any specific guidelines to repair the vehicle. Stevens jersey city ford (740 nj-440, jersey city, nj 07305, (201) 432-7272) and the manufacturer were made aware of the failure. The manufacturer stated that the vehicle was not included in any warranties. The approximate failure mileage was 10,000. Vin tool confirms parts not available.
2013 ford focus, was bought new from dealership and has had clutch issues from beginning. The car stutters on acceleration, shifts hard, and occasionally there is a delay when the gas pedal is pressed. A recall was performed on this car and the clutch was replaced, but still had same issue. This car has been seen 8 times for this issue, and has never been resolved. The clutch that was replaced during the recall has failed the performance test, but the dealership will not replace due to expired warranty. Recently another recall was issued on this vehicle due to a stuck cannister purge valve. This causes the engine to stall and the fuel meter to read incorrectly. This caused me to run out of gas on the highway when my gas meter reported I still had half a tank of fuel. On 11/29/18, the dealership performed the recall and believing my fuel meter to now be accurate, I ran out of gas again at a quarter tank full. My check engine light is back on and it is again throwing a code for the purge valve. This car has several safety issues which ford dealer has been unable and unwilling to remedy.
Tl* the contact owns a 2013 ford focus. The contact received a recall notification for the federal safety agency campaign number: 18v350000 (fuel system). The vehicle was taken to capitol city ford (8623 e washington st, indianapolis, in 46219) and a software update was performed. After the update, the vehicle stalled and would run out of fuel even though fuel was still in the tank. The vehicle was taken to back to the dealer where they stated that the case was closed because they completed the recall repair. The manufacturer was made aware of the failure, but did not assist. The vehicle was not repaired. The failure mileage was 80,000. *tt
On october 25, 2018 my car populated a cel code p0087 after ignition when the car was stationary. The car takes about 5 seconds to start half the time. The turbo is disabled and had reduced acceleration, which the dealer said was crawl mode. When I took it to the dealer, they said the code was caused by the defective purge valve damaging my fuel pump and would be covered under by recall 18s32. They said that my car is not safe to drive but that ford has disapproved the request for a loaner car, and that parts are backordered. When I called ford customer service on 1/4/2019, they said they do not provide loaner cars for this recall and advised me that me vehicle was safe to drive.
Well have had nothing but problems with this car, but here is the latest. I was driving and the car started making noises and then it sputted like going to die out, and get really rough driving. I parked the car got to work, and when leaving it would not start. Battery is new, so not that. After about 4 tries it started up, this was wed. Then friday, and on way home the engine light came on, as well as had issue starting. I just received this letter today, how odd and confirmed that there is a problem and not my imagination. I have grandchildren that I pick up from school and day care, and will not subject them to this unsafe car. Also,last week the gas gauge just went to 50 and it binged to let me know, I drove to the gas station nearby, and I rolled in.. Now see that gauge is also or could be wrong..I am bringing it in and hoping you put me in a rental until this is fixed!~
Tl* the contact owns a 2013 ford focus. The contact received notification of the federal safety agency campaign number: 18v735000 (fuel system, gasoline). The contact stated that the vehicle hesitated and stalled without warning. The contact had been waiting for weeks for the vehicle to be repaired and was not provided a loaner vehicle. The vehicle was taken to simmons-rockwell (7329 old hammondsport rd, bath, ny 14810, (607) 776-8100), but was not diagnosed or repaired. The dealer stated that the part was not available for the recall repair. The manufacturer was contacted. The approximate failure mileage was 118,000. Parts distribution disconnect.
Tl* the contact owns a 2013 ford focus. The contact received notification of the federal safety agency campaign number: 18v735000 (fuel system, gasoline). The dealer (mike burch ford, 304 ware st, blackshear, ga 31516, 912‑449‑4446) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
The car is stalling. The engine light comes on. The problem has been diagnosed by ford but they don't have the parts to fix it. The stalling has happened during rush hour on the highway.
My car is missing/stuttering, the fuel gauge doesn't show the accurate miles to empty, and my car shuts off while I'm driving both locally and on the highway. I've almost been in two wrecks because the car keeps shutting off. When I put gas in the vehicle the car won't immediately crank. I have to try to crank it about 3 times before it starts. My car does a lot of the same things that are listed in recall # 18v735.
The engine stalled while pulling into parking lot. I turned off the car, put it in park, and was able to restart the engine. Check engine light was on with code p144a. I took it to a ford dealership and they replaced the purge valve. They claimed it was not covered by the recall for the purge valve because it had a different diagnostic code (recall #18s32). No one was ever able to explain how the problem with my car was different from the description of the recall problem, however.
I had my check engine light on went to ford dealership was told it was cannister purge valve, had it repaired out of warranty. Recently ford has now recalled the vehicle for the same part, recall #18s32. Ford has refused to refund cost of repair because"code" was not the same as ones on recall, but recall states that does not need to be the case. I want a refund and need help, thank you.
Tl* the contact owns a 2013 ford focus. While driving approximately 15 MPH, the vehicle stalled. The contact stated that the traction control, "service engine now", and "hill assist is not supported" warning indicators illuminated. The contact was able to restart the vehicle, but the failure recurred twice within fifteen minutes. Larry h. Miller ford (11595 6th avenue, lakewood, colorado 80215, (720) 643-1545), phil long ford of denver (7887 west tufts avenue, denver, colorado 80123, (855) 981-0291), and o'meara ford (400 west 104th avenue, northglenn, colorado 80234, (303) 254-5000) were made aware of the failure along with several other unknown ford dealers in colorado and stated that the vehicle would not be assessed and/or diagnosed until november 26, 2018. In addition, the dealers stated that they were "backlogged" with vehicles and would be unable to perform the necessary repairs. The vehicle was recalled per the federal safety agency campaign number: 18v735000 (fuel system, gasoline). The failure mileage was 55,364. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford focus. While driving 35 MPH and approaching a red light, the vehicle almost stalled. In addition, the oil warning indicator illuminated and the rpms decreased. The contact switched the gear into neutral and depressed the accelerator pedal in order for the vehicle not to completely stall. The contact also stated that the failure occurred two other times this week. The dealer (courtesy ford/lincoln, 1313 ne 122nd ave, portland, or 97230) was contacted by phone. The contact was advised not to bring the vehicle in because the recall did not start until the end of december and parts were not available for the federal safety agency campaign number: 18v735000 (fuel system, gasoline). The vehicle was not repaired. The approximate failure mileage was 99,000.
Was driving to work and my car would not go . The rpms went way high and I could not go over 15 miles per hour in my car. Also my automatic clutch was bad and my stereo also has stopped working.
After fueling up a few weeks ago, and starting my car right after, car would not turn over. Would stall immediately. Only could start car if I gave it gas when turning it over. Then, when idling at a stop, RPM's would bottom out to well under where it should (500 or less RPM). Car shakes and rattles at idle. Car also will stall when slowing down to a stop. My car has stalled several times in the past 2 weeks. Sometimes at a complete stop, other times it has stalled while in motion (including 1 stall in an intersection that nearly caused me to be hit) check engine light is on. Got code p144a (purge valve issue, with evap leak). Replaced my vapor canister purge solenoid per the check engine code. Car is still having issues.
Car shudders at varying severities--sometimes more mild than others, mostly severe otherwise during accelration, and various moments while driving, and during the entire process of turning. I have brought my vehicle to george wall ford lincoln in shrewsbury nj twice for this specific issue. First time they updated a module and it helped for about a week. Then the problem returned. Second time they had it even longer, and upon pick up I was told that the car was acting 'within spec', and doing 'what it is designed to do,' so no fix was made. Car continues to shudder severely. Transmission is technically manual, despite being an automatic, and the computer does the shifting. That is what I was told. However, if that is the case, then this car drives manual terribly. I contacted ford customer support chat and was told I do not qualify for buyback because of car's age/mileage. Care is under 50k miles, and I bought the car certified preowned november 2017, just under a year ago. I was not informed of any recalls, or the transmission's behavior upon looking, buying, and paying for the car in full all in one evening. I have just sent a lenghtly letter to ford customer relationships this week. Awaiting response. May file lemon law if situation is not handled properly. I have been told my car's issue is not safety related so it is not dire, however during inclement weather, or when going through turns, or simply starting my car gently at lights has become an issue, and I have nearly been rear ended many times. Eventually I will not be so lucky as to escape yet another near-accident. Soon, I can only imagine, I will most likely have a car come crashing into my rear end because of failed and shuddering accelration due to the shoddy transmission clutch shudder.
My wife ran out of gas on the highway, at highway speed, when the gauge said she had many more miles to go until empty. She did not expect to run out of fuel and doing so caused a great risk of person al injury and even greater inconvenience. The dealer may want to charge money to fix a problem that is most likely the same parts that I have heard are on recall for the 2012 focus. There also seems to be a wiring issue with the wiper system. It was discovered to not be working one day when I went to use the wiper washer fluid to clean the windshield. There was no fuse problems or warnings that thing might be a problem. This is also most likely a recurring model year issue that has not been fixed but also has not been recalled yet.
Many people are aware of the transmission control module problem with the 2013 ford focus that has been recalled. However, I have had another problem with my ford focus that I researched and found that many more people are having the same or similar problem with their fuel tank collapsing and needing to replace most of the components in the entire fuel system. I had the purge valve replaced as an out of pocket expense as my extended warranty has expired, hoping this would fix the problem. I was informed by the mechanic that to fix my car completely, it would most likely need a new fuel tank, fuel pump, fuel filter, fuel line and of course the purge valve ( which I had replaced ). My car is only 5 years old and I do not know how or why I need to replace the entire fuel system. I have seen many posts describing the same situation on carcomplaints.com and know of someone locally who I know personally who has the exact same problem with their 2013 ford focus. When driving, my engine will shut off completely. From time to time, my oil light will come on as my engine stalls out and tries to 'die' and I can press the gas to 'revive' the engine and keep it from shutting off. This repair of the fuel system was estimated to cost $2,000 to repair and I just don't have it. I listed my car online for $5,400 as is and have no one interested in it at that price after I've invested nearly $20,000 in this car in the 4 years I've been making payments, maintenance and repairs on it. I've also had the power steering replaced on this vehicle when I had around 80,000 miles on it. The power steering failed while in motion and almost caused an accident. This particular vehicle is a dangerous one. Buyer beware.
This car's fuel gauge reads in error. Car runs out of gas even though the fuel gauge reads over 100 miles to empty. It has happened to me 3 times before I realized exactly what was happening. Twice on the interstate at 70mph. My car just diedz the gas gauge showed ample gas when the car was nearly empty. It was very scary. To simply have the engine die and cost thru traffic to the shoulder. My car has only 28000 miles on it. The dealership tells me a sensor failed, the tank is warped and the entire fuel system must be replaced at a cost of $2300. It is not covered under any warranty as the car is older than 5 years.
While driving home from a vacation in florida on 9-15-18 (saturday), I was driving i75n in the third of four lanes going 75-80 MPH. Suddenly my car slowed down abruptly, I held the gas pedal to the floor but the car continued to lose speed. I quickly turned on my emergency flashers and turn signal to get over two lanes into the berm. Thankfully I was not hit by the 80 MPH traffic speeding by. Once in the berm, the car just died. It would not turn on again. My lights all illuminated, the gas light, the battery light, the seatbelt light and the oil light, a clicking noise was also heard. It was 95 degrees that day in florida and I was traveling with my sister and my three dogs. My dogs are flat faced dogs who cannot tolerate heat. They quickly declined and were in the process of heat stroke as we were waiting for help to arrive for us. We did everything possible to keep them cool without the air conditioning working, but it was failing. We did managed to get help from a semi truck driver who allowed us to sit in his air conditioned cab, finally the dogs were safe. We waited for the state hwy patrol and the tow truck. The tow truck towed my car to a repair shop about 25 minutes away. The repair shop was not open until the following day so we were forced to get a hotel room for the night. Sunday at noon, they opened. Two and 1/2 hours later, they called me to tell me I had simply run out of gas. My car's gauges told me that I had 45 miles to empty and 1/4 tank of gas in the vehicle, so obviously this was not correct. We were terrified and were put into a very dangerous situation. We all could have died when the car stopped in traffic and my pets from the heat. A recall needs to be made on this problem as I have read many accounts of others who have lived through it as well.
This is a transmission issue. These transmissions are dangerous and put me at risk driving this car. Something has to be done about these transmissions. It's unsafe
Vehicle runs rough and stalls at idle and low speeds. Dealership states that fuel tank is collapsing due to defective purge valve.
The gas gauge is incorrect . Now I cant pump more than 2-3 gallons at a time. I noticed yesterday that the gas tank is leaking gas. Today my vehicle caught on fire due to wiring issues , and if the fire from the wires would have made contact with the leaking gas , the outcome would have been fatal.
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