Tl* the contact owns a 2017 ford fusion. While driving 60 MPH, the vehicle shifted from drive into reverse without warning and the parking brake message was displayed. The vehicle was taken to robin ford inc. (100 n macdade blvd, glenolden, pa 19036, (610) 586-3600), but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency. The failure mileage was 76,000.
2017 Ford Fusion transmission complaints
Page 11 of 12: complaints 281 to 310 of 315, newest first, as owners wrote them.
The vehicle started hesitating but was not bad until the car geared down in traffic, almost causing an accident. The trouble indicator was a "wrench" which indicated a power train issue. I got the car back home and had it towed to the car dealership, where the diagnosis was I need a new transmission for a 2017 ford fusion, with 66,238 miles. Cost of repair is quoted at $4875 to replace the transmission. Curious as to how a three year old vehicle has to have the transmission replaced.
Tl* the contact's son owns a 2017 ford fusion. While the contact's son was driving 35 MPH, the vehicle seized in the middle of the road. There were no warning indicators illuminated. The vehicle was unable to be driven and was towed to sheehy ford (located at 10601 midlothian tpke, richmond, va 23235, 804‑378‑3697) where it was diagnosed that the shift cable needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 85,223.
I have a 2017 ford fusion. My issue is the the shifter link cable. There is a little plastic bushing that holds the cable to the transmission that allows you to shift from park to neutral reverse and drive. Well mine broke and I'm glad it was in park. If it wasn't in park I would have no way to even get it in park not atkeast by myself anyway. When I would try to change gears I got a warning message that said shift system fault service required! It took me forever to figure out what was wrong. After further doing more research I found out that the 13-16 fusions had this issue and were recalled. I found the part number from ford which is dg92-7k340-a. I took it to forward and told them the issue and they said there was a recall for it so I have them my VIN number and they said that there's no recall for the 2017 fusion that they fixed the issue with them. Well obviously not! The guy tried telling me I needed to buy the whole cable to fix it. Which I knew better I gave him the part number and they had a big box of the bushings sitting on the desk took it home and fixed it in like 5min. I'm glad I was home when it happened and not driving because if so my vehicle wouldn't go into park or any gear for that matter.
While the vehicle was stationary with the brake pedal depressed, the transmission failed after trying to go into reverse the gears would not change, I attempted to place the vehicle in the drive position and the gear became stuck in the park position. The "shift system fault, see manual" message appeared.
I have the 2017 fusion sport 2.7l twin turbo and I purchased it new. On more than 30 occasions and at different speeds the vehicle loses all power without warning. I have had it to 2 different dealers who said there are no codes stored indicating this happened and since they weren't able to reproduce the issue that there was nothing they could do to help. I filed a complaint with ford corporate but they closed my claim since they had no indication this was occuring. I have seen several complaints about this exact issue but yet they continue to deny the problem. On a few occasions I was on the highway running 70 miles an hour. How many people have to die for this to be acknowledged? The nhsta needs to make ford step up and take care of the problem. Every time this has happened the car also put itself in park before car was at a complete stop which caused a hard jolt to the transmission. This is going to damage the transmission among other things over time. I paid $40,000 for this car and deserve to feel safe while driving it on the road. What if this was happening to your family would you just ignore it and make your family keep driving the vehicle knowing at anytime it could lose power and cause you to wreck? How come nothing is being done about this? Make them buy my car or fix the issue so I don't have to put my life in danger in order to get work. I am a nurse I should be able to feel safe driving to work. This has not happened one time but we'll over 25-40 times since purchase.
Update to complaint 11229418 posted 7/4/19 car stayed in shop for a week. Replaced input shaft, fluid pump, filter, valve body, solenoid body, torque converter, and any associated gaskets and hardware car is going back to the shop tomorrow due to it shifting harder than before. Safety park feature no longer works either. Can hear hard shifting when changing from park, revere, and drive. Reverse is the worst and car shakes with each gear selection. Moves hard as if I hit something when placing into park.
On july 22, 2019, I attempted to back out of a parking space, but the car would not go in reverse, it kept turning back to park. The message on the dash said shift system fault, call geico to have it towed took 2 hours for the tow truck driver to get car on the truck because it would not shift, he called ford dealership service dept to see if any of them could tell him what to do, he talked to (eight) techs and not one knew the answer, anyways, they told me the problems was with the shift knob and transmission and it would cost $545 to repair and it is not under warranty. And even though the 2013-2016 ford fusions has a recall for the same problem, they can't do anything about my 2017. Which is not right.
Shift sys fault I was reversing when my car shifted back into park and would not go into drive or neutral. When tried it goes right back to park.
Vehicle was parked and when turned on the check engine light came on. While driving around 45 MPH , the power train light came on. Took vehicle into dealership and was informed I needed a new torque converter. Waiting to hear back on if they have found the part, as they couldn't the day I took it in. Vehicle only has 24k miles on it. I do not know if the previous recall regarding this part was fixed or not because it was prior to the day I bought the car.
Approximately a week ago I noticed my veh was cutting out and losing power on slow acceleration around 30-40 MPH as the gears were shifting. Took the veh to a ford dealership and they said the transmission fluid smells burnt and is dark. They said the clutch is breaking apart and they said I need an entire new transmission. The veh only has 66k miles on it.
I had to take my vehicle to the nearest ford dealership yesterday because I was getting an error message on my dash stating "shift system fault - service soon." I was not able to put my car in reverse or neutral and when trying to do so, the park brake was automatically applied. I was able to drive it to the dealership and was told the the shifter cable bushing had came a part which will cost over $315 to be fixed. I read online that ford recalled over 500,000 fusions (2013-2016) and escapes for the same exact reason. Will ford be issuing another recall on the newer model cars? I'm having to come out pocket for a problem that has been an issue with other vehicles in the past. As soon as I get the final receipt from the dealership, I will happily upload it.
So, I have complained to ford on 3 separate occasions about my gear shift malfunctioning. When I put it into drive, the gear will go back into park and start flashing. Or it will start driving and go back into park after moving. It's crazy. Then, ford service has told me multiple times that they can't find anything wrong. Now there is a recall for the exact same issue. I even had wanted them to take the car back because I didn't feel safe, but they said it hadn't been long enough and they couldn't find anything wrong. Again, now there is a recall for the exact issue. Also, my windows roll back down after I roll them up. They will do this several times until they stop. Again, ford said they can't find anything wrong.
I attempted to brake but the engine started racing. The only way to stop it was to throw it into park, I turned the engine off and it restarted it. The engine raced again and the only way to stop it before it hit another car was to turn the car off since the brakes could not override the racing engine. I restarted the car again and the engine was fine. It has run fine for the last 100 miles. The dealer could find nothing wrong when I brought the car in .
Vehicle stuck in neutral won't shift gears
Vehicle is noisy in neutral and has trouble shifting gears.
Engine shuts off while driving in motion, making left turn from main street into parking lot - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, braking at traffic signal - vehicle shut off, displayed engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left turn from one 2 lane road to another 2 lane road - vehicle shut off, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown. In motion, making right turn from one 2 lane road to another 2 lane road - vehicle shut off engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left from 2 lane road to private road, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown in motion, making left turn from 2 lane road into subdivision - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, on city street, vehicle shut off, displayed engine light. Vehicle was put in park and restarted. Unknown in motion, dirt road, vehicle shut off while driving 26 MPH. Display read see manual, service advance trac. Vehicle put into park and restarted. Unknown. Vehicle has shut off 7 times, date provided is the last date the vehicle shut off. This issue has been going on for over a year. Vehicle does not store codes. Dealer says there is nothing they can do because the vehicle "doesn't throw a code" been to the dealer 4 times and there has been no attempt to repair. Notified ford motor company two separate times - ford has closed my case because the dealer cannot duplicate the problem. Currently vehicle has a flight recorder installed by the dealer.
Primary concern: car loses all propulsion and goes into accesory mode when accelerating. I, as well as several others with 2017 ford fusion sport models, have lost total power while leaving red lights, stop signs, and worst of all, merging onto the highway. My car died under normal acceleration while attempting to merge on the highway, and while pulling away from a stop sign, on two different occasions, months apart from each other. A member of our facebook group of fusion sport owners captured his car lose all power, on video, and his car is being bought back by ford, but that is not enough. These cars, although fun and enjoyable, pose a serious threat to not only the owners of the car, but also to other drivers on the road who could hit us from behind, injuring of killing passengers in either vehicle, or vehicles nearby. This car needs to be recalled and removed from the road. Here is his video: https://youtu.be/nlnn0hkrhtg
Tl* the contact owns a 2017 ford fusion. The contact stated that the gear shifter failed to engage into gear. There were no warning indicators illuminated. The vehicle was taken to landers ford (223 east goodman rd, southaven, ms 38671, 662‑349‑7004), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 110,000.
I first noticed when I was in reverse the car stalled then a wrench tool appeared on the dashboard. I put the car in park then proceeded to shift to drive and drove off. That occurred sporadically until 12/14/2018 when a shiftsysfault appeared on the dashboard. I started to drive out of a parking lot after I put the car in reverse but the gear shifted to park on it's own as I was driving. Both me n my passenger tried shifting the gear without success. I tried overriding the gear according to the manual and youtube video but it would not come out of park. Continuously shifting to park from neutral, reverse and drive on it's own which caused me to pay for a tow truck to get home. Once home I was able to put the car in neutral then drive so I could park it better however a neighbor attempted to override the computer by unplugging the battery then reattaching it when another alert appeared saying engine coolant was at a high temperature after the car had been off for 2hrs. The car was towed to the dealership the next day and I'm waiting for a response on servicing.
Automatic transmission shift stuck in park. Attempted to override per users manual and ford dealership service technician with negative results. The vehicle was stationary and had been shutdown. This occurred when attempting to drive the vehicle after starting it.
Tl* the contact owns a 2017 ford fusion. While the vehicle was stationary with the brake pedal depressed, the transmission failed. The contact attempted to place the vehicle in the drive position and the gear became stuck in the park position. Also, the "shift system fault, see manual" message appeared. The vehicle was towed to five star ford stone mountain (3800 us-78, snellville, georgia 30039, (678) 384-4242) where it was diagnosed that the cable bushing within the transmission was faulty and needed to be replaced. In addition, the dealer referenced the federal safety agency campaign number: 18v471000 (power train) as a potential cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 71,000.
On may 13, 2017 or there about my 2017 ford fusion from a stopped during take off accelerated very fast almost causing me to run into the rear of another vehicle. On may 15, 2017 I took my car in for service and told technician about it. He could not find a problem. Again on september 20, 2017 I took my car in specifically to have the acceleration problem checked out and again no problem was found. I was told to bring the vehicle in soon as it happened. On october 10, 2017 taking off from a stationary position I took off after light turned green and the car just took off accelerating in a curve causing me to loose control and I ran into a tree.
Tl* the contact owns a 2017 ford fusion. The contact stated that there was a sudden loss of power, various warning indicators and gauges illuminated on the instrument panel, and the vehicle stalled. The contact made several attempts to restart the vehicle and maneuver the gear shifter from the park position, but it was extremely difficult. The vehicle was cautiously driven to crater lake ford lincoln (2611 biddle rd, medford, or 97504, (541) 887-6176). An appointment was made to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN and failure mileage were not available.
Received the vehicle with approx 64 miles on it in aug 17. At 70 miles, I was stopped at a stop sign, went to pull through and the engine made a funny sound and then the car lost power. When I attempted to accelerate, the engine reved high before there was movement of the vehicle. Shut the car off and turned it back on and the orange wrench light was illuminated. Car had no power and had to limp it to a parking lot. Car was taken to a dealer and I was informed they replaced the sensor. Now a year later (13 aug 18) with approx 4k miles on the vehicle, I have the same problem. Orange wrench light and no power. This time the vehicle was going up a hill at 10 MPH and the engine "clunked", lost power. Waiting on a tow to the dealer for "repair". Thankfully the car is under warranty however, this should not have happened to a vehicle with 70 miles and again at 4k miles. I hope ford takes notice of this problem. I'm glad these events happened in city conditions and not while I was on the highway.
In may 2017 my ford fusion sport lost power to the wheels while accelerating, I was able to brake and coast to a stop on the side of the road. Turned vehicle off and issue went away. Took car to bob rorhman dealership in schaumburg il, ford and dealership states ntf, no trouble found, ford corporate service managers also said ntf, case file 12313619-n2s9x3. On august 7th, 2018 the issue happened again as I was leaving work, I accelerated and car went into limp mode. I proceeded to the side of the road as I was getting honked at by other drivers, turned car off and on and the issue went away. I opened a new case file with ford cas15469320 on 8/9/2018. The etb has been an issue in the past, reference 'customer satisfaction program (13n03)'. I deem this a critical safety concern, if I was a ford engineer on my fmea this failure mode severity is a 10, I work in automotive. I have photos and videos of the incident.
On friday, june 29th 2018, I remote started my car and when I got inside the car I was presented with the wrench icon and it said to see the manual. I checked the manual and it said that it had something to do with a powertrain fault. Light went off about 3-5 later. As I was driving, I came to a red light and when it turned green, I gave it gas and the car wanted to stall (RPM levels dropped to 500 or lower RPM). It did it again the same day, but at a later time. Also, when I start braking the car's RPM levels goes up to 3-4k rpms when braking from 70mph and when braking from 40mph. Occasionally it did it at different speeds. I have proof on video, but can't upload them here due to format.
Tl* the contact was driving a 2017 ford fusion. While driving 70 MPH, the vehicle lost power. There were no warning indicators illuminated prior to the failure. The vehicle was towed to the dealer (autonation ford white bear lake, 1493 co rd e east, white bear lake, mn 55110) where it was awaiting diagnostic testing and repairs. The manufacturer was not notified of the failure. The failure mileage was 14,600.
Car was accelerating on the highway at about 50 MPH and out of no where car shifts very hard and all power is lost. Had to limp to the side of the highway and shut it off. This was very dangerous. After a restart it seemed to act fine until today when the same thing happened on a local road at about 20 MPH.
Driving on road roughly 40 MPH and vehicle completely lost power. Car lost power and started slowing down. Error message on the dash "full accessory power active:. Needed to immediately pull off to the right of the road in order to avoid traffic. This is a serious issue.
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