2020 Ford Mustang: backup camera failure

Filed Oct 28, 2026 · Electrical, Steering · TX

Mechanic confirmed internal steering rack failure. Mechanic also confirmed every front suspension component is loose/makes noise. Mechanic informed me that this specific vehicle model and year is known for this steering rack problem. I did further research after getting an over $10,000 bill and realized that this problem has been recalled but our vehicle is not included because it was only for 2022-2023 (we own a 2020). I also found MANY other people complaining online about the same problem and some of which has exact scenarios as us (all of different model years). One person had a distorted backup camera and the failing steering rack which is what is going on with us. The backup camera was recalled. I have reason to believe there is an electrical problem with the car because most issues we have are electrical. The steering rack is not hydraulic it’s electrical. We have also had the cars internal tire pressure meter reading low/high when it is not. I am concerned about driving the vehicle because the steering could lock up. It is currently making an very loud noise when turning the wheel. I am also concerned about this potentially ruining the suspension. The car does NOT have a message pop up on the screen to notify there’s a problem like the recall for the 2022-2023 mustangs. We have been driving around unaware of such a significant problem because we ONLY have the noise while turning. Based on other people who have talked on forums, some people have commented almost getting in accidents due to the steering locking up at turns and driving into oncoming traffic. One person also noted the same suspension problem along with the steering like us. The vehicle has not been inspected by the manufacturer, police, or insurance. I spoke with Ford customer service and all they can do is have me take it and pay for an inspection and they can offer to assist with the cost. The representatives were STRICTLY prohibited from referring me to report to the federal safety agency.

Filed Mar 15, 2026 · CA

My backup camera is inverted (mirrored), causing safety concerns.( left is right). I am waiting for the 26C11/the federal safety agency 26V‑123 software patch.

Filed Feb 19, 2026 · Driver assistance · TX

Went to Clay Cooley Ford in Arlington TX off of highway 360 to have rearview camera issues fixed after being sent a recall notice to take it in to be repaired. The vehicle doesn’t show a black screen all of the time but it is at times distorted or black. Upon arriving my husband was told that one they don’t have the camera for the vehicle mind you an appointment was made I didn’t just show up and two because at this present moment the screen wasn’t showing distorted or black screen they were not able to repair the recall we were given a paper to contact a man who works at the dealership the vehicle camera wasn’t thoroughly inspected, just asked if it was doing it now when my husband said not right now but it does show a black or distorted screen sometimes he was sent on his way and told the repair couldn’t be done. I have reached out to Ford customer service to get their help with getting this recall resolved because I do transport a child in this car daily to and from school.

Filed Dec 30, 2025 · HI

The reverse camera is currently on recall. My vehicle has been experiencing intermittent camera issues as the recall describes. Ford's recall resolution states that the issue has to be replicated while with a technician to be fixed. While my vehicle was with the dealership for it's recall inspection the issue was not able to be duplicated regardless of the multiple occurrences over several months. We feel this does not adequately take care of the recalled problem and continues to present a safety concern until it is corrected. The earliest occurrence of this issue was documented on August 29, 2025 and has continued to occur since that date.

Filed Nov 27, 2025 · TX

Rear camera recall timely manner complaint 25SA9/25v695

Filed Sep 12, 2025 · Visibility · AZ

My backup camera on my 2020 mustang ecoboost goes blank when backing up at times and shows distorted images when it does work.

Filed Sep 2, 2025 · Electrical · NC

The rearview camera display threw up a blue screen then proceeded to throw up a back screen and told me “Camera is unavailable. Please contact dealership.” From my knowledge, there is a current recall out for this particular issue. I was attempting to back into a parking spot when this happened and I was surrounded by vehicles when this happened. There were no warnings on the vehicle dash or in the app. I would like this fixed as soon as possible.

Filed Aug 25, 2025 · Electrical · TX

Two issues actually 1. Back up camera gives the blue screen. Says unavailable and contact dealer. I have not yet as this just started. I am seeing a bunch of complaints on this though. 2. When I roll all the windows down then roll them up, the back triangle windows don't go up all the way. I have to get out of the car and pull them up all the way. Dealer said I just need to lube the edge and the groove they sit in. Which was tried. Didn't work. Could be a safety issue if I have to pull over and get out of the car to pull the windows up.

Filed Jul 25, 2025 · Electrical · AZ

Two months ago, I brought my 2020 Mustang to the dealership at Surprise Ford in Arizona due to issues with the backup camera. At that time, the vehicle was diagnosed with a failed backup camera, as the screen would consistently go black when the car was shifted into reverse. This posed a clear safety concern. Since then, Ford has released multiple recalls related to backup camera malfunctions in Mustangs from model years 2021 to 2025. The symptoms outlined in these recalls—such as a blank or frozen rearview image—are identical to what I previously reported and experienced with my 2020 Mustang. Given that this is a major safety issue impacting visibility while reversing, and the fact that my vehicle exhibited the same failure pattern prior to the official recall announcement, I am requesting that this issue be reconsidered under the scope of the current recall campaign.

Filed Jul 23, 2025 · TN

The backup camera stopped working and I notice that there is a big recall on millions of vehicles for the same problem that my vehicle is having. I would also like my backup camera fixed. It just stopped displaying the image and it’s a safety hazard.

Filed Jul 21, 2025 · GA

Back up camera is showing the objects behind me on the opposite side that they are on.

Filed Jul 17, 2025 · UT

Rear view camera occasionally does not display and display reads something like "rear view camera disabled - contact dealer".