Infotainment system flickers/goes blank even after being repaired at Ford Service center. Back up camera unavailable and anything controlled by touchscreen does not work
2024 Ford Mustang: backup camera failure
7 of the 85 complaints about the 2024 Ford Mustang describe backup camera failure.
- owner complaints
- 7
- of this car's complaints
- 8%
- recalls
- 3
Is there a fix? There are 3 recalls and 12 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
The auxiliary display that contains the rear camera view failed on several occasions even after the software installation from Ford to fix the failure of this display. The aural alert for cross traffic and pedestrian warning still functions, however, without the display I do not know what is behind or beside the car and from which direction it is coming from when backing out of blind parking spot (between two trucks in the last case). The Mustang is currently being inspected by the local dealer again.
The center screen / infotainment system will not turn on sometimes when I start the car. I am unable to use the backup camera, navigation, and air conditioning controls.
Center dashboard screen visually displaying BACKUP CAMERA, ventilation controls, radio, etc., does not boot leaving screen blank and nonfunctional. This problem did not begin until the federal safety agency Campaign Number: 24V802000 software update was installed in January 2025. Safety hazard: Cannot view backup camera. This VIN appears to not have been included yet in current the federal safety agency Campaign Number: 25V315000 recall.
dashboard screen visually displaying backup camera, ventilation controls, radio, etc goes blank intermittently without warning. Other 2024 mustangs have been recalled for this issue.
I received a recall from Ford, about the rear camera screen software update. But ford said repair is unavailable until three quarter of 2025, which means it may repair from July to September. Now is only 13th of May. It said it cause the risk of crash. I bought a brand new car and I cannot drive it for nearly 5 months? To save my life , I cannot drive it as I need to protect myself.It’s ridiculous. No any compensation for these recall. No exact repair date. Only wait! And I still responsible for the loan payment and the devalued of the vehicle? I called the dealership and they said they have nothing to do with this. What can I do ? It’s really making troubles to my life and everyday is getting lost of money. But this is not my fault!
Reverse camera occasionally fails to load/display markings about car position, including rear cross traffic alert. Has happened two times, one prior to the instrument recall fix and one after the fix had been applied to my car. Prior to the recall being fixed, the rear cross traffic alert would still work.
Service bulletins that may apply
- Quality improvements include: -Addresses a bug that may
- Quality improvements include: -ePrivacy enhancements
- Various symptoms including but not limited to the auto start/stop system not operating as intended with a...
- Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless...
- Unsuccessful telematics control unit module (TCU) software update or software activation during a...
- In the affected vehicles, the Auto Start-Stop feature is not properly configured in the Body Control...
- Quality improvements include
- Concern where customers are receiving an error message when trying to enroll in connected services
Related recalls
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2024-2026 Mustang vehicles. The engine compartment wiring harness ground connections may fracture and result in a loss of drive power, or a loss of function in the windshield washing system, headlights, air conditioning, or engine cooling fan. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 108, "Lamps, Reflective Devices, and Associated Equipment," and 104, "Windshield Wiping and Washing Systems."
- Risk
- A loss of driver power increases the risk of a crash. In addition, a loss of headlight function or windshield washing system function can reduce visibility, increasing the risk of a crash.
- Remedy
- Dealers will replace the engine compartment wiring harness ground terminals, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 5, 2026. Additional letters will be sent once the remedy is available, anticipated in March 2027. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 26C40. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on August 28, 2026.
Recall number 26V547000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling one 2024 Mustang vehicle that was repaired incorrectly under recall 24V802. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
- Risk
- An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
- Remedy
- A dealer will update the instrument panel cluster software, free of charge. Owner notification letters were mailed on September 12, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25C35.
Recall number 25V516000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
- Risk
- An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
- Remedy
- Dealers will update the instrument panel cluster software, free of charge. Owner notification letters were mailed on February 25, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 24C35.
Recall number 24V802000 · Recall details
Questions about the 2024 Ford Mustang backup camera
Is backup camera failure a common problem on the 2024 Ford Mustang?
7 of 85 owner complaints about the 2024 Ford Mustang (8%) mention backup camera failure. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2024 Ford Mustang?
There are 3 recalls and 12 service bulletins for the same area of the car. Check them below with your VIN.
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