2013 Ford Redundant C-Max Hybrid steering problems

Filed Mar 27, 2019 · Steering · 54,000 miles · TX

Tl* the contact owns a 2013 ford c-max hybrid. While driving various speeds, the steering lost power without warning. The vehicle was taken to an independent mechanic who diagnosed that the rack and pinion assembly module needed to be replaced. The contact called north central ford at 972‑584‑1338 (located at 1819 n central expy, richardson, tx 75080) where it was stated that there was no recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 54,000.

Filed Mar 21, 2019 · Steering · 56,000 miles · GA

Light came on saying service power steering. Almost impossible to steer it. Was told by the ford dealer it is a $2,000.00 fix. Research showed me that other models have had the same problem and were listed as a recall but there isn't enough documentation yet on the c-max's to warrant including them. At 55,000 miles that seems very early to have this kind of problem. We love our c-max but this is a definite concern when your on social security 2,000 is a big expense for a fox at 50 somr thousand miles. Respectfully submitted. [ any help would be appreciated. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Mar 15, 2019 · Steering · 140,000 miles · NV

For several months, at startup, power steering had a delay for a few seconds, then performed normally. Yesterday the power steering went out and stayed out. About 10 seconds into the failure, received an alert tone and a "service steering soon" message. Without power steering this car is much harder to steer than any car with power steering failure I have owned. I was able to drive it, but gingerly and with great effort. If this had happened on a highway it probably would not have been as bad, assisted somewhat by rolling of the wheels, but at higher speed I would additionally have to overcome the centripetal force of rotation. It would be most dangerous if it had failed in a turn. The dealership said the electronic power assisted steering module was shorting out and the entire system had to be replaced and reprogrammed. The repair cost is $2000.

Filed Feb 12, 2019 · Steering · 80,392 miles · OH

Tl* the contact owns a 2013 ford c-max hybrid. While driving at any speed, the steering made a clunking noise, stiffened, and would not turn. There was no warning indicator illuminated. The contact called autonation ford north canton at 330‑238‑3206 (located at 5900 whipple ave nw, north canton, oh 44720), but was unable to schedule an appointment due to their tight schedule. The vehicle was taken to an independent mechanic who diagnosed that the steering gear assembly failed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that it was not covered by the warranty. The failure mileage was 80,392.

Filed Aug 22, 2018 · Acceleration, Brakes · 73,000 miles · OK

Tl* the contact owns a 2013 ford c-max hybrid. While the vehicle was stationary, the battery saver warning indicator turned off and the following message displayed across the instrument panel: "911 assist is disabled, contact dealer". Immediately afterwards, the shifter indicator displayed on the instrument panel. The contact turned the key in the ignition, but the motor did not indicate that it was ready to drive until approximately one minute later. The contact placed the shifter into reverse and attempted to reverse, but a sudden loss of power steering occurred. The contact placed the vehicle in the drive gear and depressed the accelerator pedal in an attempt to stop the vehicle; however, the vehicle accelerated beyond 35 MPH. The contact attempted to stop the vehicle by depressing the brake pedal, but the vehicle would not stop. The contact was able to drive the vehicle to bob moore ford (8948 s I-35 service rd, oklahoma city, oklahoma 73159) where it was diagnosed that the inner cell of the battery was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was approximately 73,000.

Filed May 4, 2018 · Steering · 84,000 miles · IN

While driving down the road on the highway the power steering went out almost causing .a wreck. The power steering light came on found out there is no way of putting power steering fluid in vehicle. Its a eps system failure ,ford dealership told us it would cost $2000.00 to fix. Then we seen on the internet several other people with the same complaint.

Filed Sep 22, 2017 · Steering · 46,274 miles · PA

The steering power box apparently failed on sept. 18 when I was going to work. The check power steering light came on and then the steering wheel locked up when I tried to back out of my parking place and then when I tried to ease back into it, I had it towed to mccafferty ford in langhorne, pa where it was diagnosed as the steering power box failure. I did a google search and found the 2014 cmax hybrids have been recalled for this issue. Also - the google search shows that a lot of 2013 model owners have had problems with the steering control box - same as me - but the ford dealers are making them pay anywhere from $1,500 to $1,900 for the repair (I am being charged @ $1,800.) clearly it seems to be a problem that ford should remedy - and not expect their customers to pay for it. (I have owned ford cars for almost 30 years and never once have had this kind of problem with any of them.)

Filed Nov 29, 2016 · Steering · 55,000 miles · WA

Steering went out 2 times taken to dealer couldn't find a problem, car was stopped called a tow truck ,driver of tow truck could not turn wheel11/18/2016

Filed Aug 17, 2016 · Steering · 13,000 miles · AZ

Flat towing with my rv from a stop hard turn and accelerate the vehicle will wobble out of control forcing you to come to a,complete stop and then re accelerate from a straight position. You may be forced to stop right in front of traffic you just pulled in front of .with your motorhome pulling the cmax . Road master says its fords fault ford says nothing

Filed Jun 15, 2016 · Steering · 43,681 miles · OH

This is a 2013 car that should not have had to have the steering rack replaced at our cost because warranty has expired, as this should be considered a mfg defect! Ford has had this problem with power assist steering for a long time. Earlier models were recalled and it appears to fix the issue ford has reprogrammed computer so that you do not lose steering while driving, only after you shut off key and try to restart. However, this does not fix the problem. Why is the steering failing, and the repair at$1500.00 is costly!