The contact owns a 2019 GMC Sierra 1500. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed driving visibility, preventing the driver from safely operating the vehicle. The vehicle was taken to the dealer; however, the contact was informed by the dealer that the part needed for the recall repair was not available. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was not notified of the failure. The failure mileage was unknown.
2019 GMC Sierra 1500: backup camera failure
19 of the 662 complaints about the 2019 GMC Sierra 1500 describe backup camera failure.
- owner complaints
- 19
- of this car's complaints
- 3%
- typical mileage
- 2,000
- recalls
- 1
Is there a fix? There is 1 recall and 281 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
The contact owns a 2019 GMC Sierra 1500. The contact stated that the “Service Rearview Camera” message was displayed on the navigation display screen. The camera failed to activate while reversing. There were watermarks on the rear inside glass. The following day, the camera was operational. The contact was concerned about running over a pedestrian due to the camera being inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 29,000.
The contact owns a 2019 GMC Sierra 1500. The contact stated that while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image on the screen was blank. The vehicle was taken to the dealer where it was diagnosed and determined that the rearview camera module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,000.
Rear window leaks as also reported by GM when truck was manufactured (GM Service Bulletin 18-NA-383). Water from leaking rear window gets into the electronics used for safety systems as well as rear camera and eventually disables safety systems.
Excessive brightness at night on back up camera when putting truck in reverse. Glare is so bright, I can't see anything in camera or my outside rear view mirrors. I have actually gotten out of my truck to make I am not going to back into something or someone. When it is raining at night...forget it, you just guess what is back there and hope for the best. I hang a towel over it now when I back up at night, it is a $60,000.00 truck...wow.
Rear view camera starting working intermittently. Took vehicle to dealer to repair. Dealer updated software and the problem persisted the same day. Random screen for just the backup camera will be either blacked out or blue stating to service rear camera system. Have taken my vehicle back to the same dealer three separate occasions to resolve this issue to no avail. Now that my warranty is expired they have a fix that will cost me out of pocket. They are offering cost assistance but the problem was never resolved in the first place.
Back up camera gets fuzzy and has lines going through the screen when I hit the brakes. This is a safety issue as my nephew ran behind my truck and I could not see him.
Just bought this vehicle and took it to the dealer and they don`t have an explanation but the backup camera malfunctions. This could be very dangerous with young kids and when backing up while picking the kids up from school and at local grocery or department stores.
During normal operation, when placing the vehicle in reverse, the infotainment screen intermittently turns blue, flashes, scrolls, or turns black. Often times a message is displayed that reads "service rear camera". Also, when driving the infotainment system will turn off, reboot, or turn black intermittently.
When backing up in the dark the backup camera goes to full brightness and is very disorienting and makes using you mirrors very difficult since your eyes are adjusted to the dark. Using the backup camera screen is useless due to how bright it is. Happens when vehicle is stationary or in motion.
When you reverse at night time...the backup camera comes on at maximum brightness and cannot be dimmed...blinding the driver
This morning when I used the backup camera it was perfectly fine. Once I get to work and started backing up at a slight turn bc I was parking next to another vehicle it gave me a blue screen saying 'service rear vision system'. It also does this while stationary. This is a highly unsafe problem to me, because it doesn't allow me to operate the vehicle safely putting me and others at risk.
Service bulletins that may apply
- Condition in which the body-to-chassis ground strap may be corroded
- This service bulletin advises the technician of a possible loose ground that may be causing customer...
- This informational bulletin provides information for dealers/technicians on power folding mirrors do not...
- This service bulletin provides information on the proper Reflective High Temperature Heat and/or...
- The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential...
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
- This bulletin advises the technician that if the code sets, verify the sensor then inspect the engine oil...
Related recalls
Electrical system: 12v/24v/48v battery: cables
- What is wrong
- General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
- Risk
- An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall, increasing the risk of a crash. The intermittent connection could also lead to electrical arcing, which could generate sufficient heat to damage surrounding material, increasing the risk of a fire.
- Remedy
- GM will notify owners, and dealers will inspect for the presence of glue or other contamination at the B+ cable attachment to the alternator and clean the connection and reattach the B+ cable connection, as necessary. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. All services will be performed free of charge. GM issued owners an interim notification on February 4, 2020. GM issued second notice and the recall began March 9, 2019. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑888‑988‑7267. GM's number for this recall is N192273510.
Recall number 19V888000 · Recall details
Questions about the 2019 GMC Sierra 1500 backup camera
Is backup camera failure a common problem on the 2019 GMC Sierra 1500?
19 of 662 owner complaints about the 2019 GMC Sierra 1500 (3%) mention backup camera failure. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2019 GMC Sierra 1500?
There is 1 recall and 281 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 GMC Sierra 1500
Engine failure 145Check engine light 93Loss of power 66Knocking 45Misfire 33Jerking 32Stalling 27ABS 26Brake failure 26Harsh shifting 26Shudder 24Transmission failure 21Hesitation 17Warning lights 14Power steering loss 13Won't start 13Ball joint 12Oil consumption 10Slipping 10Won't shift 10Water leak 10Adaptive cruise 8Lane assist 7Grinding brakes 6Fire or smoke 6Fuel pump 5Tire blowout 5
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