The infotainment system inadvertently shuts down and restarts which creates a unsafe situations while using the navigation system, backing up using the backup camera and while trailering. In a 30 mile drive it might do it 10 times and it might do it 30 times and eventually it doesnt restart until the vehicle is shut off. Each time it does it, it starts with the screen locking up which has resulted in me backing into my boat trailer 3 times while backing up to put the trailer on the hitch and numerous near misses with pedestrians and other vehicles in parking lots. Research on the internet indicates it is a known issue across several GMC platforms and has been since 2016. I took my truck to the dealer, they did a software update which was unsuccessful, then they did a global reset, charged me $240.00 and told me it was fixed. It shutdown 2 times before I got out of their parking lot.
GMC Sierra 1500 backup camera problems
72 of the 9,082 owner complaints about the GMC Sierra 1500 describe backup camera failure, most of them for the 2019 model year.
- owner complaints
- 72
- worst model year
- 2019
- typical mileage
- 3,500
By model year
Often reported together
Screen failure 4Water leak 2Headlights 2Adaptive cruise 2Start-stop 1Stalling 1Loss of power 1Lane assist 1
What owners say
Cruise control activates at speeds between 1-5mph, which frequently happens while turning, parking, or going through a drive-through. The cruise control activates by a toggle on the left spoke of the steering wheel, which can be easily bumped while doing low-speed maneuvers like parking. When bumping the toggle, the cruise indicator shows a set speed of 15-18 mph, and the vehicle surges forward trying to attain that speed. Since this occurs while maneuvering to park, it creates a dangerous situation if anyone is nearby and you are unable to react in time. This is an ongoing problem that can be duplicated at will. Rear backup camera very dark at night it’s unusable.
The truck when put in parking it still roll forward a little bit. Back up camera can’t not see during night time. Dealership stated they will not solve that problem and tell us to do manually by turn around look back. The suspension really bouncy but the tech stated that is normal. Spoke to other 3rd party tech they said that not normal at all.
The telematics module for the OnStar system continues to stop working, I have had this truck in a dealership service center multiple times for them to reset the system (instead of replacing the defective parts). Along with the infotainment system not working properly (cuts in and out, blinks on/off, delay in actions) Doors unlock while driving, front/rear cameras come on when I stopping at an intersection, I have given them documentation of the diagnostic reports from dealerships
The contact owns a 2023 GMC Sierra 1500. The contact stated while reversing, the rear-view camera displayed a black image, and a message advising that the rearview camera was unavailable, was displayed. The contact stated that upon depressing the brake pedal, the rear-view camera screen reset independently. The vehicle was taken to the dealer; however, the failure was not diagnosed. The contact stated that the dealer inspected the wiring harness and the rearview camera display but found no failure. The manufacturer was made aware of the failure, and a case was filed. The contact stated that an engineer was assigned to inspect the vehicle. The engineer performed an inspection; however, the cause of the failure was not determined. The vehicle was not diagnosed or repaired. The failure mileage was approximately 37,188.
The rear vision safety camera failed. A Red Triangle with a camera icon appeared on the infotainment screen when the vehicle was put in reverse. After testing and diagnosing the issue, the dealership determined that the rear camera suffered an internal failure and had to be replaced. The part was replaced on 3/23/26 but the dealership did not give me the failed camera back. There was no advance notice or warning leading up to the failure.
The backup camera is too bright at night and therefore useless . Tried searching the web but found no fix that would actually work. Took my truck to the dealer and they never heard of this issue even though there are numerous articles about it on the world wide Web.
The contact owns a 2024 GMC Sierra 1500. The contact stated that there was an unknown failure with the front and rear cameras. The driver's and passengers' side mirror indicators remained illuminated but occasionally failed to operate. There was a glare that was shining into the vehicle while it was raining and driving at night. The vehicle was taken to the local dealer, where it was diagnosed that an unknown module was not operating as needed. The rear wiring harness was replaced. The seat module and transmission were repaired, but the failure recurred. The manufacturer was contacted, and a case was opened. The Attorney General was contacted and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 9,000.
The vehicle camera camera system is sometimes not available at startup and will not reset until the vehicle is allowed to sit for several hours. This prevents the backup camera, forward camera and side mirror cameras from providing an in-dash video of vehicle surroundings, which is especially critical for reversing direction or backing-up. Typically the camera will reset after sitting from a period of time. I have reported it to the dealer, but their position has been that since camera has always been working when I bring the truck in for service, is that there is really nothing they can do to correct the intermittent issue.
I own a 2025 GMC Sierra 1500. The rearview camera is inoperable at night (image is too dark). Brought vehicle into to purchasing dealer with complaint. After service, I was told that there was nothing they could do to correct the issue. I then contacted GMC customer service. They advised to bring the vehicle to a different dealer and upon completion to contact customer service again. I did as advised and took the vehicle to a second dealership with the same result. As you are aware, this is a violation of federal law and a serious safety issue for small children, pets or any object behind the vehicle in the dark. Based on what I have been able to discover there are many people with this same complaint. GM is not addressing this issue and is as unwilling to assist others as they have been to assist me.
Related recalls
Electrical system: 12v/24v/48v battery: cables
- What is wrong
- General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
- Risk
- An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall, increasing the risk of a crash. The intermittent connection could also lead to electrical arcing, which could generate sufficient heat to damage surrounding material, increasing the risk of a fire.
- Remedy
- GM will notify owners, and dealers will inspect for the presence of glue or other contamination at the B+ cable attachment to the alternator and clean the connection and reattach the B+ cable connection, as necessary. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. All services will be performed free of charge. GM issued owners an interim notification on February 4, 2020. GM issued second notice and the recall began March 9, 2019. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑888‑988‑7267. GM's number for this recall is N192273510.
Recall number 19V888000 · Recall details
Questions about the GMC Sierra 1500 backup camera
Which GMC Sierra 1500 years have backup camera failure problems?
The model years with the most reports are 2019 (19 complaints), 2024 (15 complaints) and 2020 (10 complaints).
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