2021 GMC Sierra 1500: screen or infotainment failure

Filed Oct 17, 2026 · Electrical · IL

The infotainment system inadvertently shuts down and restarts which creates a unsafe situations while using the navigation system, backing up using the backup camera and while trailering. In a 30 mile drive it might do it 10 times and it might do it 30 times and eventually it doesnt restart until the vehicle is shut off. Each time it does it, it starts with the screen locking up which has resulted in me backing into my boat trailer 3 times while backing up to put the trailer on the hitch and numerous near misses with pedestrians and other vehicles in parking lots. Research on the internet indicates it is a known issue across several GMC platforms and has been since 2016. I took my truck to the dealer, they did a software update which was unsuccessful, then they did a global reset, charged me $240.00 and told me it was fixed. It shutdown 2 times before I got out of their parking lot.

Filed Jul 30, 2024 · Electrical · MD

Radio screen will go blank randomly after turning the truck off the I can here the radio but can not see any screen. After turning the radio of an exiting the truck radio still plays all of the sudden the radio will go off and restarting the truck radio is working again .At any random time the radio will go blank again

Filed Jun 17, 2024 · Engine · AZ · fire

On [XXX] at approximately 3 pm I left my house and was traveling on [XXX] in Fort Mohave Arizona I was only traveling 7 miles. When I looked at the temperature in the cab was 121 degrees a few moments after the display system went black and never turned back on. I arrived at the store 4 minutes after the display shut off with no warning lights or any type of notification on my phone, I had rolled down the windows to get air in the cab to see if that would help cool down if needed. I was in the store 20 minutes. I returned to the truck turned it on and everything was normal, from there I drove back home nothing happened on my drive back the display was working. At 8 30pm I was traveling on [XXX] Driving towards a casino called Avi. I had the driver's side window halfway down when I smelled a faint plastic burn thinking it was coming from the outside because I had the window halfway down. That is when the cab of the GMC filled up with smoke that came in thru the air vents and flames started to show coming from the defrost vents and under the hood while I was driving. I had to stick my head out of the window to see where I could pull over without starting a huge brush fire. As I pulled over and the truck within seconds fully ignited into flames. Enough time to grab my belongings that I was able to save. My life was at risk by this vehicle igniting while I was driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Mar 2, 2024 · Electrical · IN

While driving down the road at random times of the day, random days, random drive periods, random locations, the DIC and touch screen along with radio will shutdown and restart, like rebooting the system or just starting the truck. I loose the mph, gauges, navigation, everything on the dash and touch screen the it will come back on like nothing happened. I have contacted 2 dealers and they say I need to download updates but when I go to update it is not required or needed.

Filed Jun 19, 2023 · Electrical · FL

My son got into the car to drive it and saw a black screen with a message that states “update failed, see dealer” and had multiple languages. Since that date, he has no GPS or backup cam, which he relies on as a new driver. Nothing at all in the info system works.

Filed Feb 16, 2022 · Electrical · OH

The console radio dash has gone completely black while both driving and while using it for the speaker/phone system. The incident resulted in the entire system restarting.