2004 Jeep Grand Cherokee: doors won't lock, open or latch

Filed Aug 18, 2016 · Electrical · CA

Tl* the contact owns a 2004 jeep grand cherokee. The contact stated that the electrical system failed, which caused different components such as the door locks and windows to become inoperable. The vehicle was not diagnosed. The contact repaired the vehicle. The contact received notification of the federal safety agency campaign number: 15v673000 (air bags); however, the dealer was attempting to make the contact pay a diagnostic fee to have the vehicle repaired. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

Filed Jun 10, 2016 · Electrical, Locks · 160,000 miles · TN

Tl* the contact owns a 2004 jeep grand cherokee. The contact stated that the driver's door lock system failed, which caused the instrument panel, interior lighting, and brake lighting systems to fail. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 160,000.

Filed Jan 30, 2016 · Electrical · 85,000 miles · WI

3 times now I have had the wires that run through the rubber boot in the passenger door break causing loss of power to passenger side windows, door locks, side mirrors and interior lights not turning off.

Filed Nov 25, 2015 · Driver assistance, Electrical · 75,000 miles · SC

I've had problems on and off with the power windows, door locks, interior lights and stereo system. The power windows/door locks do not work. Unless I turn the interior dimmer light switch to the off position, the lights stay on. When this is done, I cannot see the displays (I.e., speed, etc.). The stereo system will play and the cd player works; however, I cannot see the display at all --- channels, track #s, etc. All of these issues, except the stereo system, create driving hazards.

Filed Nov 8, 2015 · Electrical · 130,000 miles · MD

Arm rest wire control door locks dash overhead lights turn lights remote mirror control has shorted out 3 times now driving in all types of roads.

Filed Jan 11, 2015 · Electrical · 168,000 miles · VT

My 2004 jeep grand cherokee laredo was acting like the door was open (overhead computer warning driver door open and interior lights would not go out), but was visibly/physically closed. The windows, door locks and mirror controls were not working. Upon further investigation of the main wires coming in from the body of the jeep into the door, (door jam/black boot) it was clear what the problem was. There was a black severed wire and a partial severed orange/white wire. There was no clear solution why this has happened. There has been multiple reports of this being a common problem with the wiring harness. This should be recalled as it is obviously a manufacturers defect and is costing people a lot of money to fix.

Filed Jun 4, 2014 · Electrical, Transmission · UT

I purchased this vehicle september of 2013 and although I love this vehicle there is one thing that is so not right about it also. In the beginning the windows, door lock and electric windows would stop working then all of a sudden they are again. This vehicle was equipped with the most inadequate electric door unlocking system. There is this very thin wire very thin wire attached to this heavy metal thing that just sits in window. The wire comes apart so easy and it should not. Now that I have owned the vehicle for almost a year now the problem has become worse over the months. You use to be able to open and close driver door and right away everything would start working again. Now that it is hot outside I can not get it to work at all my windows stayed rolled down I can't adjust my mirrors and my electric door locks don't work for driver door. I feel that this is a safety hazard in so many ways. I have researched this this is common problem with all.

Filed Apr 17, 2014 · 55,000 miles · CA

Plastic surrounding door handles cracked. First incident was on right rear door. I assumed my child was playing roughly. Soon after a similar crack appeared in the front door on the drivers side. Next came the front passenger door and now all four door panels have cracks in the plastic surrounding the door handles. The left rear door can not be opened from the inside and the right rear door does not open consistently. I expect it to fail completely soon. While reviewing jeep message boards I found a lot of people with 2005-2010 jeeps have experienced similar failures. My dealer, bob baker jeep in carlsbad ca, says the doors are not covered and suggested replacing the entire panel on each door.

Filed Feb 18, 2014 · Body, Electrical · 57,000 miles · PA

Windows don't work, door locks won't work, inside lights stay on..second time for this problem.

Filed Jan 21, 2014 · Electrical · 85,000 miles · NJ

Windows, door locks will not operate. Cabin lights will not go out when headlights are on creating a dangerous situation.

Filed Dec 15, 2013 · Electrical, Lights · MI

Defect in electrical wiring in driver-side door prevents windows from rolling down (a safety hazard) and doors from locking/unlocking. The back hatch will either remain in locked or unlocked mode depending on when the wiring fails (this model jeep does not include a manual way to use a key to unlock/lock the back hatch). If a pet was in the back of the SUV that had a "pet fence", there would be no way to get the pet out of the vehicle (or luggage/cargo). This is especially concerning in the event of a rear end collision where the gas tank may catch on fire (current recall). The interior lights also stay on as if a door was open. Turning off the interior lights prevents the speedometer/odometer/gauges/etc from illuminating at night. If the lights are not turned off, then all interior lights remain on causing a hazard at night as well. Driver-side wiring was fixed in october of 2012. In september of 2013, the passenger-side wiring is causing the same problem - windows/door locks don't work and the interior lights stay on. This problem is not an anomaly. It is very concerning that the wiring can fail in both front doors within a one year period - creating safety issues.

Filed Sep 18, 2013 · Electrical · 93,000 miles · CA

Defect in electrical wiring in driver-side door prevents windows from rolling down (a safety hazard) and doors from locking/unlocking. The back hatch will either remain in locked or unlocked mode depending on when the wiring fails (this model jeep does not include a manual way to use a key to unlock/lock the back hatch). If a pet was in the back of the SUV that had a "pet fence", there would be no way to get the pet out of the vehicle (or luggage/cargo). This is especially concerning in the event of a rear end collision where the gas tank may catch on fire (current recall). The interior lights also stay on as if a door was open. Turning off the interior lights prevents the speedometer/odometer/gauges/etc from illuminating at night. If the lights are not turned off, then all interior lights remain on causing a hazard at night as well. Driver-side wiring was fixed in october of 2012. In september of 2013, the passenger-side wiring is causing the same problem - windows/door locks don't work and the interior lights stay on. This problem is not an anomaly. It is very concerning that the wiring can fail in both front doors within a one year period - creating safety issues.