2011 jeep grand cherokee. Consumer writes seeking reimbursement for repairs made to vehicle.
2011 Jeep Grand Cherokee brakes complaints
Page 2 of 12: complaints 11 to 40 of 331, newest first, as owners wrote them.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the hubcaps were extremely hot while driving. While driving, the vehicle was shaking and pulling. The vehicle was taken to the local dealer where it was diagnosed that the rotors, hose, front, and rear brake pads needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic who replaced the rotors, calipers, and brake pads. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
The vehicle randomly stalls without warning while driving, causing the power steering and brakes to fail. It occurs randomly every 7-14 days, usually when it's first driven for the day and usually within the first 5-10 miles when slowing down to make a turn. Occasionally it will occur at a stop sign and a few times it has occurred in traffic. It can be restarted by putting it in Neutral or Park. It has been doing this ever since I purchased the vehicle in 2017 with 68,000 miles on it. It now has 195,000 miles and the stalling has become more frequent. I hoped the recall for the fuel relay would fix it, but it has not. I have read that it is a TIPM problem. There are several hundred similar complaints on the federal safety agency website. The problem is discussed in Jeep forums on the web. This is a serious safety issue because of potential rear-end collisions. Why won't Jeep or the federal safety agency address it?
While trying to make a turn the power steering and brakes did not work. The vehicle did not stall. After stopping I shut the vehicle off and restarted it and it was working, This happened 3 times in about 2 weeks. I have the vehicle in to the dealer trying to find the problem.
I was driving on the freeway at 50 MPH with my family in the vehicle when I pressed the break pedal I realized my brakes didn't worked the pedal went all the way down to the floor with no stop at all when I pull over to the side with emergency brakes my truck started smoking from front of engine I opened the hood and it exploded in my face almost burn inside this vehicle thank god we made it out alive from the jeep grand cherokee laredo
Vehicle will randomly stall while slowing down, brake pedal gets instantly rock hard and steering is next to impossible. Fca claimed if was the fuel pump relay but both fuel pump relay recalls were done and it's even worse now.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated while driving 45 MPH on a hill the contact attempted to depress the break pedal however, the vehicle failed to stop. The contact stated she allowed the vehicle to coast in to a parking lot at the end of the hill. The contact stated she pushed her vehicle over to a body shop in the same parking lot because she did not want to drive the vehicle. The vehicle was diagnosed and the contact was informed that brake booster rusted. The vehicle was not repaired. The contact called robert green chevrolet (236 bridgeville rd, monticello, ny 12701) to schedule a recall repair appointment as the vehicle was included in the federal safety agency campaign number: 17v572000 (service brakes, service brakes, hydraulic). The manufacturer was not notified of the failure. The approximate failure mileage was 162,000.
Cityautopark dealer located in burlington,nj, unwilling to resolve 2 safety recalls on my vehicle. For a several month ignored my request based on unavailability of needed parts, meanwhile sending me a postcards with urgent safety recalls.this kind of service is not acceptable, especially when it concerning public safety. Recalls on my vehicle 1.brakes; 2.fuel system. I hope you will help me to resolve my problem with this ignorent customer service. Thank you.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v572000 (service brakes, service brakes, hydraulic) and 19v813000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact called city auto park (4395 us-130, burlington, nj 08016, (888) 289-4816) where it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.
On more than 1 dozen occasions my jeep has stalled while driving anywhere fm 20 to 40 miles an hour. I lost steering control and brakes while the rest of gages stayed on. After the first few times I figured out I could throw in neutral , hit the ignition button and it starts right back up. Chrysler jeep told me this was a "relay " recall for over 1 1/2 years that they had no repair for. So they just kept replacing trhe part. I would get anywhere fm 2 wks to few months with the "new, bad part" the reall repair came in last week. After replacing it, I made it 2 days before I stalled again. This time on an exit ramp doing 30 miles an hour around a sharp turn .I (and my 13 year old son) went off the road into a ditch. I had to use 4 wheel drive to get out. I casued minor f=damage aswell. This time! I keep telling them it;s only matter of time before I die or kill someone when this stall happens. I have had a rental or been with out a car for at least 5 weeks of this last year alone for this recall failure. I look online and there are hundreds of websites and links to jeep grand cherokees that have done this. How many ppl have to wreak or die to get someones attention?? I have filed this complaint a few years ago.
My car sometimes it doesn't start and keeps cranking. But the most dangerous is when it shuts off while driving. I took it to jeep service but they didn't find what causes the issues. It keeps stalling. Doesn't happen every day and all the time but it's happening more frequently.
The vehicle was traveling at approximately 40 MPH on a traditional two lane country road. As I approached a left handed turn, I pressed the break pedal and instantaneously lost power steering and power breaks. The vehicle became difficult to control and drove off the road into a small grass field. After coming to a stop, I looked at the dash and realized the tachometer showed 0 RPM indicating the engine had stalled. At first, I was unable to restart the vehicle because the shifter was still in drive. The vehicle restarted with no hesitation once the shifter was moved to park. The p54 recall has previously been completed. Fca has been informed and the vehicle was inspected by a jeep dealer. The recall for v62 is still in development and the vehicle has since received the temporary interim repair. I have decided to park the vehicle until fca can reassure the vehicle is safe to drive.
Twice on two separate occasions, when going about 25 miles an hour on a town road and breaking and turning to the right (one time was more right than the other), my car loses power out of no where. My engine shuts off, I lose power steering, and I lose my break assist. It is very scary and dangerous and could cause a life threatening accident. I crossed over into the opposite lane of traffic with little to no control. Fortunately both times no one was near me and I was able to come to a stop. I can then restart the car and drive away. I dont know how to replicate the issue. I have seen other reports of this same problem with other grand cherokees on the internet. I dont know if the current recall that I need is supposed to address it or not but I plan on calling my dealer about it asap. My car is about 149k miles. I think the lights stay on when this happens.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact also stated that there was an abnormal odor in the cabin of the vehicle. The contact stated that there was also smoke coming from the passenger's side front wheel as well as the driver's side rear wheel. The contact stated that the brake caliper ceased. The check engine warning light, and ECM and PCM warning lights were illuminated. The vehicle was taken to an independent mechanic where unknown repairs were performed. An unknown dealer was informed of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,037.
Two recent events, when braking in slow traffic there was sudden acceleration with foot on brake. Even with stronger and forceful brake pressure the jeep was still moving and wanting to keep going with engine revving. Had to shift into neutral and then engine quit revving and things returned to normal. I have this jeep 10 years and am very familiar with it. Never any wrecks. No medical problems. The floor mat was not interfering with any pedals. The dealership was not aware of any recalls about this problem but they serviced the throttle-body after the first incident. This apparently was not the problem as the unintended acceleration when braking occurred a second time. In googling this problem a blog mentioned this could be the jeep brake-booster which has been recalled and was replaced on my jeep 2 years ago. Google brings up this sudden acceleration as a common search but no clear answers. I know about the toyota acceleration problem in the 1990's, that they never found or admitted anything mechanical and assumed it was granny using two feet. This is absolutely a mechanical problem with my 2011 jeep. Will take to dealership but they already said they aren't aware of this being a jeep defect. I registered this complaint with jeep customer care and they said if the dealership can't find the problem to call them back and they will work with the dealership to resolve this. They worrisome thing is they will do something for $1000 and then I have this brake/acceleration occur a 3rd time and it causes a crash!
Tl* the contact owns a 2011 jeep grand cherokee. While driving 50 MPH on the highway, the vehicle failed to respond when the brake pedal was depressed. Dwayne lane's chrysler jeep dodge ram (10515 evergreen way, everett, wa 98204) was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 123,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle was included in the federal safety agency campaign number: 17v572000 (service brakes, service brakes, hydraulic), which had been revised. Alberic chrysler dodge jeep (ave. Kennedy km 2.5 san juan, pr 00936-8320) stated that they would only replace the water shield per the recall and not the actual brake booster. The contact then spoke with flagship chrysler dodge jeep ram (carr. #2, km 14.7, hato tejas, bayamn, 00959, puerto rico, +1 787‑301‑0408) and was informed that they would have to inspect the vehicle to determine the remedy for the recall. The contact took the vehicle to an independent mechanic who diagnosed that the brake booster was corroded. The manufacturer was contacted and did not assist. The recall repair had not been performed. The failure mileage was 60,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 19v813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving and attempting to turn the vehicle to the left, the steering wheel became difficult to turn. In addition, the contact needed to depress the brake pedal with excessive force. The contact placed the vehicle in park and turned off the ignition. When the vehicle was restarted, it resumed normal operation. The failure occurred a total of five times with one of the failures occurring when making a right turn instead. The contact called orr chrysler dodge jeep (located at 900 truman baker dr, searcy, ar 72143, 501‑279‑3311) where it was determined that because there was no check engine warning indicator illuminated, they would not be able to diagnose the failure. The manufacturer was made aware of the failure and provide case number: 57815893. The contact was informed to have the dealer diagnose the vehicle. The approximate failure mileage was 100,167.
Purchased 5/19. Reported engine stall while driving to the federal safety agency. Took vehicle to dealer for brake recall. Tech said air in brake lines may have caused problem. Did not stall for a month and assumed solved. Started again in august. Very dangerous vehicle. Stalls when slowing for right hand turns and left turns crossing traffic which almost got me into a crash on a highway. Others have reported same issue and no response from manufacturer. Cannot take passengers as this is a pending disaster and is unsafe
Tl* the contact owns a 2011 jeep grand cherokee. When the vehicle pulled out of the driveway at 5 MPH, it stalled and rolled into the middle of the road. The contact stopped the vehicle and had to shift through all gears to restart the vehicle. The contact called gengras chrysler dodge (460 connecticut blvd, east hartford ct, 06108 860‑956‑5083) and was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The vehicle was included in the federal safety agency campaign number: 17v572000 (service brakes, service brakes, hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 104,000.
2011 grand cherokee overland 5.7 v8 approx 124000 miles stalled when turning left through intersection slowing from 50 to 25 MPH. Steering and brakes failed. All recalls have been performed. This was supposedly fixed with p54 (fuel pump relay). Fortunately I was not towing my boat. This issue seems to have spanned many years and is extremely dangerous.
While driving and deceleration the jeep shuts off. No lights come on indicating that the vehicle is no longer running. The first clue is loss of power steering and brakes. This always happens within the first couple miles of driving. The jeep starts right back up and then 99% of the time won't stall again for a couple days. This is getting more frequent.
It has now happened several times in which I'm driving and the jeep suddenly loses all engine power, braking and power steering. This happens on the highway. There are never any warning lights or sounds to signal this is about to take place. This last time it almost made me cause an accident.
Takata recall. When my vehicle is in motion arriving at an intersection, and I decrease the speed, the engine shuts down and at the same time the steering wheel is stuck, making it impossible to turn, and the brakes get hard. I have already taken the car 3 times to the jeep shop and they have not been able to fix this problem. Since this problem started 2 months have passed and it has already happened 4 times. The car does not show any errors on the screen or afterwards when they are read. It is very dangerous because it always stays in the middle of the intersection without being able to do anything.
I was driving down the highway at 60mph when I let off the gas and hot the brakes to slow down for a corner the engine shut down and I lost breaks and steering. I was able to muscle the steering through the corner and coasted to a stop. I put the jeep in park, got the break pedal and started the vehicle back up. Everything seemed to work again. When I lost the engine, breaks and steering nothing else was effected. I still had lights, radio and gauges. But, no warning lights or codes came on.
Tl* the contact owns a 2011 jeep grand cherokee. While driving approximately 36 MPH, the contact depressed the brake pedal to the floorboard, but the vehicle failed to stop. As a result, the contact crashed into the rear of the other vehicle. The air bags failed to deploy. There were no injuries. A police report was filed. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000. *tt
On multiple occasions in the last few days, the brakes have failed to respond (extreme force is needed to push down on the brake pedal), which delays braking time/distance significantly. This is happening specifically when trying to disengage from cruise control. This almost caused a crash. The car had a break booster recall in 2017 and this repair was completed at that time.
Tl* the contact owns a 2011 jeep grand cherokee. While driving 5 MPH, the brake pedal was depressed, but the brakes failed to engage. As a result, the vehicle crashed into a building. The vehicle was then shifted into park, but the engine began to rev. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was towed to a police tow yard. The dealer and manufacturer were not notified. The failure mileage was 52,832.
I received a letter jan/2018 for a power brake booster recall. Took the vehicle into the dealership had the repair done feb/2018. June 5th, 2018 I pulled into the gas station and filled up, when I pulled out of the gas station I tapped the brake and there was nothing there. The breaks went completely out, I was forcing my whole body weight on the breaks to get the jeep to stop!! There was a truck coming and all I could think of is my small child in the back seat. I have very quick responses, but I was not expecting this to happen at all or even after a recall fix???? I have never been so terrified in my whole life and being so helpless in this situation! I am really shaken up and glad no one got hurt. It was too close to be a close call. Chrysler you need to fix this issue or get all of these models off the road before someone gets seriously hurt or worse killed. Now I have to trade this jeep in because it is a death trap and I will always be terrified to drive it especially toting my kids around. Breaks are very important and this is a serious recall issue!!!!
Every 3 months apart or so my vehicle has lost power on the engine causing it to shut down on me when I make a hard left turn while applying my brakes. The first time that it happened it was on the freeway on my way to work out of nowhere my wheel hot hard and when I was pressing my accelerator it was not working. , the second time it happened when I was making a left turn and the same thing happened to me I had to get on top of the side walk because I couldn't steer it enough to make my turn. And my third time happened this morning while I was going under the bridge luckily for me no one was behind me but this problem is a situation ready to go wrong. Out of all these times I have been alone in the vehicle going on my way to work in the morning. Its always a scary experience for me. I do not feel safe driving the car. No codes no nothing. The steering wheel gets all hard that I can barely turn it to get on my right lane so I can put my car in park and restart it , from there it starts working fine like if nothing happened.
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