2011 jeep grand cherokee. Consumer writes in regards to brake booster recall notice issues. *smd the consumer was informed by the dealer, the part was not available.
2011 Jeep Grand Cherokee brakes complaints
Page 8 of 12: complaints 191 to 220 of 331, newest first, as owners wrote them.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic), but the part needed to repair the vehicle was unavailable. The contact took the vehicle to the dealer and was informed that the vehicle needed additional repairs other than the recall remedy. The manufacturer was not notified. The contact had not experienced a failure.
Received a recall on the brakes. Took the truck into golling jeep in bloomfield hills mi on 8-7-14. Was called back to let me know it was also a bad brake booster. It is now 9-15-14 over 5 weeks later and the truck is still not fixed. I'm told they don't have the parts and they have no idea when they will be in. This is affecting my ability to do my job due to lack of a comparable vehicle and in turn causing me stress.
Filing a complaint because jeep/chrysler has failed to remedy a recall situation in a timely manner. Received notice may 2014 on need to recall brake booster, have attempted to schedule repair since then but told there is a nationwide parts shortage and am on a waiting list. Was told this won't be an issue until freezing weather, but live in northern midwest and freezing weather is now - still no promise the parts will be in anytime soon.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign number: 14v391000 (electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unavailable. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle was stopping poorly. The vehicle was taken to a dealer. The technician diagnosed that the brake booster needed to be replaced. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure had not been repaired. The failure mileage was 67,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign number: 14v391000 (electrical). The contact stated that the parts were not available to perform the recall repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received two recall notifications for the federal safety agency campaign numbers: 14v391000 and 14v154000 (service brakes, service brakes, hydraulic). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
On 5/18/2014 I lost all power assisted braking due to a failed brake booster. On monday, 5/19-2014 I had it replaced at a local shop in shields, mi. In accordance with chrysler's recall notice p14-the federal safety agency 14v‑154, I submitted a reimbursement request for $382.82 to chrysler customer assistance at p.o box 21-8007, auburn hills, mi later that month and a submitted a follow up request on august 5, 2014. To date I have received neither a reimbursement nor acknowledgement of my requests.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) in may of 2014. The contact notified multiple dealers on several occasions in reference to the recall and was informed that the parts were still unavailable to repair the vehicle. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the notification for the federal safety agency campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in may of 2014. The contact stated that that the dealer was contacted on several occasions where they informed that the part was not available. The contact did not experience a failure.
Tl* the contact owns a 2011 jeep grand chreokee. The contact received notification of the federal safety agency campaign number:14v154000 (service brakes , service brakes, hydraulic). The part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN number is unavailable.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that the vehicle failed to start and the brakes seized. The contact received a notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,030.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign number: 14v391000 (electrical). However, the parts were not available. The contact mentioned that the vehicle had to be added on a waiting list. The vehicle was not repaired. The manufacturer was not contacted. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, hydraulic. However, the part to do the repair was unavailable. The contact stated that the manufacturer has exceeded a reasonable amount of time for the recall repair. The manufacturer has not been made aware of the issue. The contact has not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification for the federal safety agency campaign number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Chrysler has a recall number14v-154. I have tried to get the recall taken care off at several dealer ships in the greater detroit area w/o success due to missing parts. About two weeks ago the brake booster on my jeep went suddenly out and I barely avoided an accident. I estimate that the loss of brake power is around 80-90%. Many times I am towing a boat and if that would have been the case when the brake booster went out I could not have avoided crashing into the car ahead of me. The re-call notice is taking the issue way to lightly. " the driver may be required to apply additional application force to apply the brakes during sub freezing driving conditions" the fact it with all the force I could apply the car barely came to a stop. No warning about to avoid towing. And certainly the temperature where way above sub freezing. Since the incident I have my car in the shop and as of today nobody is able to tell me when they will receive parts. This issue is huge and chrysler has to understand the big potential of fatal or badly injured crashes especially when considering the towing capability of that vehicle. I am also sure that chrysler is selling new cars which have the new part in question installed instead of taking care of current owner how are in danger losing their brakes while driving daily. I am also convinced that cars returned on lease will have the new components installed so they can be re-sold. I hope this complain finds the right ear and makes chrysler put a higher priority and urgency on this matter. At the moment they see it to lightly.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, hydraulic); however, the parts needed for the repair were unavailable. The contact mentioned that the manufacturer exceeded a reasonable amount of time for the repair. The dealer did not expect to receive enough parts to repair the vehicle. The contact was placed on a waiting list with seventy other names. The manufacturer stated that they were trying to expedite the process. The contact had not experienced a failure. Updated 12/9/14
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 14v154000 (service brakes and service brakes hydraulic) and stated that the parts were not available. The manufacturer was contacted. The contact did not experience a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number 14v154000 (service brakes, hydraulic). However, the part needed to remedy the recall was unavailable. The manufacturer was not made aware of the issue. The contact had not experience a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that there was air in the brakes upon applying the brakes intermittently. The contact applied force to the brake pedal to ensure the vehicle came to a complete stop. The contact received notification for recall the federal safety agency campaign id number: 14v154000 (service brakes and service brakes hydraulic). However, the parts were not available in order to perform the recall repairs. The contact mentioned that after several months the parts became available and the vehicle was repaired. The manufacturer was notified of the failure and the delay. The failure mileage was unknown.
P14/the federal safety agency 14v‑154 recall was not conducted even after we brought the car in and then I contacted [xxx] at the jeep service dept.. (212 765 6634) three times. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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